Hometowne Studios Fort Lauderdale

Recent Reviews: 214

• User:Melissa B

  Trip type: Family

  Worst place ever experienced

  21 Feb 2025

  This was the absolute worst place we have ever stayed in. Our flight got in late so we were past the office check in time. There are instructions to use the phone on the side of the building that, at first rang several times with no answer. Then all of a sudden it stopped working. We called the main number and were directed to what we were told was a supervisor who advised us to call and file a complaint in the morning. So at 1:00 am, no room, no response. The smell of marijuana was everywhere. One resident, guest, not sure who she was but she advised we bang on the back door because the worker” falls asleep”. After several attempts to wake her up she rudely gave us our room. The room… absolutely disgusting. Cigarette smoke smell, bug in the bathroom and on the kitchen wall. All walls are filthy. The bathroom fan looks like it is covered in black mold. If it was not 2:00 am by then we would have left. Thankfully after close examination, the bed looked good enough to sleep in and the towels were clean. In the morning another “ bug” crawling along floor. This place is a health hazard and should be shut down. I hope somebody who cares actually reads these and does something about it. Madison Velian, Marketing at HomeTowne Studios Fort Lauderdale, responded to this review Dear E2111QImelissab, We are sorry to hear your recent experience at the HomeTowne Studios Fort Lauderdale did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.  Sincerely,AngelRed Roof Management RediResponse Specialist

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• User:Stacy H

  Trip type: Friends getaway

  AWFUL!! FILTHY!! DO NOT BOOK HERE!

  08 Jan 2025

  The WORST!! DO NOT BOOK HERE! Roaches, the door appeared to have been previously kicked in, no hot water the first night, fire alarm went off two of the 3 nights we were there, front desk personnel do not care about customers, shower was dirty and had an open hole for the drain, ceilings patch repaired, toilet seat broken, filthy, and BAD environment! The photos on this website DO NOT accurately reflect the property! I took numerous photos of our disgusting room!! We couldn’t get another hotel, out we would have! They also REQUIRE a $100 deposit upon arrival, which odd not known until you arrive! Madison Velian, Marketing at HomeTowne Studios Fort Lauderdale, responded to this review Dear Stacy, I appreciate you sharing your feedback following your stay at the HomeTowne Studios Fort Lauderdale. It's saddened to read that your stay fell short of your expectations due to the insects you stated you encountered, a broken toilet seat, along with other highlighted issues. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.  Sincerely,RecordoRed Roof Management RediResponse Specialist

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• User:Scott l

  Trip type: Solo travel

  Poor hotel experience

  10 Oct 2024

  This Hotel overbooked my confirmed reservation. that was not honored when I arrived while avoiding Hurricane Milton and ordered to evacuate my area. I was left stranded with no hotels available in my vehicle overnight. Upset would be an understatement Madison Velian, Marketing at HomeTowne Studios Fort Lauderdale, responded to this review Hello Scott, Thank you for taking the time to complete our guest survey at the HomeTowne Studios Fort Lauderdale. I am disappointed that your experience did not meet your expectations due to the hotel being fully booked. We essentially aim for all our guests to have a 5 star experience, so I am disappointed this was not achieved. Comments like your is not taken lightly and the team will be reviewing your concern in an effort to ensure no other guest experience this.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

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• User:Deanna B

  Trip type: Couples

  disgusting place to stay

  23 Mar 2024

  first thing the bed sheet was disgusting the toilet was flashing all night the was roaches run around the room , the room was smelly, people was out side with there pj. i chech in the and check out the same morning couldn't stay there. thatn't a hotel look more like a shelter because you can see people goin to work from there. I will never recommend no one to stay there. don't look at the cheap price and get caught not a good place to say Madison Velian, Marketing at HomeTowne Studios Fort Lauderdale, responded to this review Dear Deanna,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS FORT LAUDERDALE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the smell of the room and the other issues you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to conduct a thorough inspection to prevent this from happening again.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is valuable, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

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• User:E L

  Trip type: Solo travel

  COCKROACHES, NO CUSTOMER SERVICE, LIARS

  01 Mar 2024

  The employee was on her cell phone on a personal call when I arrived at about 2:53pm. She said I had to wait until 3pm to check in. I sat there hearing her inappropriate personal conversation. I waited till 3pm. At 3 pm, I tried to check in and the employee at the front desk said “she’s not here,” while she’s still on the phone with her friend. She grabbed her purse and left. She didn’t even explain that the next employee was late. There was no one at the front desk at all.More people started to arrive to check in and there was still no one in sight. We waited about 15 minutes. One of the other guests, as there were 3 people behind me in line, called corporate. Corporate was notified that no employees were present at the front desk. We all complained once the employees arrived, but they just laughed it off and no one apologized.At about 1:30am, my first night there, drunk people started to yell violently in the hotel parking lot and woke me up. They might have been using drugs by the way they were acting. There's no security here. I couldn't sleep. Later that afternoon, another guest opened my door with their key card, which is a major compromise to guest safety. Why are they assigning the same key cards for different rooms?There were cockraches in the room. I attached a photo here. I called Corporate and management stated they would be issuing a refund. Then they emailed me and claimed they never said that and flat out lied. They charged me $138.10 a night to stay at a disgusting, unsafe, motel-like hotel with cockroaches. Most of the guests were African-American. It's sad to say that corporate and management feel they can be so negligent, rude, and unprofessional because this demographic is not usually the type to complain. The Florida Department of Health needs to conduct an investigation for code violations at this hotel. WORST hotel stay ever. STAY anywhere else! Madison Velian, Marketing at HomeTowne Studios Fort Lauderdale, responded to this review Dear Valued Guest,Thank you for writing to us about your recent stay at our hotel HOMETOWNE STUDIOS FORT LAUDERDALE. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management s attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

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