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Sands Harbor Hotel & Marina

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Sands Harbor Hotel & Marina

locationPompano Beach, Fort Lauderdale - Hollywood Area - FL

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About Sands Harbor Hotel & MarinaAbout Sands Harbor Hotel & Marina

Location

This hotel is located in Pompano Beach/Fort Lauderdale. The nearest airport is Fort Lauderdale - Internationa (FLL).

Facility

The hotel has a lift and features 56 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a transfer service, room service, a hairdresser, a coin-operated laundry and a hotel shuttle bus.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. The kitchenette comes with a refrigerator, a microwave and a tea/coffee station. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. As an extra convenience, bathrooms provide cosmetic products. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including golf, fishing, snorkelling, diving and a gym. An entertainment programme and a casino are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. Bed and breakfast is offered as a catering option. A continental breakfast guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sands Harbor Hotel & Marina Amenities at Sands Harbor Hotel & Marina

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Lifts

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      Restaurant(s)

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      Room Service

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Mandatory mask-wearing

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      Protective equipment for employees

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

647

Very Good

277

Average

102

Poor

51

Terrible

105

Recent Reviews: 1182

  • User:Marcia M

    Trip type: Friends getaway

    Grounds were nice, and the bartenders easy to talk to.

    rating02 Apr 2026

    The breakfast was not quite what we expected. A warm breakfast would have been nicer than a boxed one. I will say that the valet, Daniel Yidian, was the best!

  • User:189frana

    Trip type: Family

    Unprofessional Staff, No accountability, No apologies

    rating17 Mar 2026

    To Whom It May Concern,I am writing to formally document several issues encountered during my recent stay at your property.1. Check‑In ExperienceUpon arrival, the night audit associate, Daniel, was responsible for the check‑in process. Unfortunately, he was unable to provide:- Clear answers to basic questions- A room assignment until 5:25 PM- Any form of amenity or gesture for the inconvenience- Secure luggage storage, requiring guests to leave their belongings unattended in the lobby while he remained disengagedDuring this extended delay, my three‑year‑old son was walking up and down the lobby ramp. While assisting another guest, Daniel raised his voice at me in front of multiple people, instructing me to “make him stop.” This was entirely inappropriate, especially considering that the child should have already been in a room had the check‑in been handled in a timely manner. I responded that his responsibility was to complete the check‑in process, and mine was to supervise my child.He then raised his voice again, citing “liability,” instead of addressing the root issue: the significant delay in providing a room.After 2 hours and 25 minutes, we finally received our room—without any apology—and found it to be inadequately cleaned.2. Housekeeping & Professional ConductLater that afternoon, we discovered the room had no towels. After already receiving the room late, this added another layer of inconvenience. When I went downstairs to request towels, Daniel was eating pizza at the front desk, speaking to us with his mouth full and greasy hands, and responded, “I’ll take care of it,” in a manner that lacked any professionalism.3. Industry PerspectiveAs a former Front Desk Agent, Front Desk Supervisor, Housekeeping Manager, and Vice President of Marketing for InterContinental Hotels Group, I am well‑versed in hospitality standards. The level of unprofessionalism displayed by Daniel reflects deeper operational and training issues within this property.This is our second stay at the property, and we consider ourselves high‑potential repeat guests. Our in‑laws live one block away, making this hotel an ideal option for occasional date nights and overnight stays away from our child. However, if rooms are not properly cleaned and staff interactions continue to be rude, inexperienced, and unprofessional, we will be forced to consider alternative accommodations. The Hilton property across the street, at minimum, demonstrates accountability and provides appropriate service recovery when issues arise. Ariel Frias, Owner at Sands Harbor Resort & Marina, responded to this review Thank you for your detailed feedback, and I sincerely apologize for your experience. The delays, room condition, and service you described do not reflect our standards.We take this seriously and are addressing it with our team. We truly value your interest in returning and would appreciate the opportunity to provide you with a much better experience next time.

  • User:LAURIE H

    Trip type: Friends getaway

    Overcharge on Credit Card

    rating10 Mar 2026

    Check your bill, not clear cut. We were charged twice for some services, charged in the totol folio and again individually, which was confirmed with a hotel employee taking our call. He stated that it had to be resolved by the manager Raymond. We left 4 messages, and have not received a return call. We were forced to dispute charge with Credit Card, really frustrating. Ariel Frias, Owner at Sands Harbor Resort & Marina, responded to this review Thank you for bringing this to our attention. We sincerely apologize for the confusion regarding your bill and for the frustration caused by the duplicate charges. This is certainly not the experience we want our guests to have.We also regret that your messages were not returned in a timely manner. Your concerns are very important to us, and we understand how disappointing it must have been to go through the credit card dispute process to resolve the issue.Please know that we take billing accuracy seriously, and we will review what happened with our team to ensure this type of situation is addressed promptly and prevented in the future. If you are open to it, we would appreciate the opportunity to assist you directly and make sure everything is fully resolved.Thank you again for your feedback, and we truly hope to have the chance to restore your confidence in us.

  • User:Krystle E

    Trip type: Couples

    Location is amazing

    rating28 Feb 2026

    Lola’s on the water AMAZING!!! Location is just unmatched . Raymond greeted us and invited us into the hotel as if it was our home. We were seated quickly and service was great . The food is great.!! Would definitely come again Sands Harbor, Guest Services / Front Office at Sands Harbor Resort & Marina, responded to this review Thank you so much for your wonderful review!We’re thrilled to hear you enjoyed Lola’s on the Water and our unbeatable location. Raymond will be so happy to know his warm welcome made you feel at home. It’s fantastic that you enjoyed the service and food, and we can’t wait to have you back again soon!

  • User:Sebastian R

    Trip type: Couples

    Amazing stay!

    rating28 Feb 2026

    Came to visit for an anniversary staycation, Raymond made our whole stay so special with helping arrange a special weekend for my wifeThank you for the help Sands Harbor, Guest Services / Front Office at Sands Harbor Resort & Marina, responded to this review Thank you so much for sharing your experience!We’re thrilled that Raymond was able to make your anniversary staycation extra special and help arrange a memorable weekend for you and your wife. Your kind words mean a lot, and we can’t wait to welcome you back for another unforgettable stay!

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