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Ala Moana Hotel

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Ala Moana Hotel

locationWaikiki Beach / Honolulu, Hawaii - Oahu - HI

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About Ala Moana HotelAbout Ala Moana Hotel

Location

This hotel is located adjacent to the Ala Moana Center, the largest open-air mall in the world. For shopping, dining, business and entertainment, this hotel is at the heart of it all. It is across the street from Ala Moana Beach Park and the Hawaii Convention Center, just a short walk from the Ward Entertainment Center and Cineplex and near Waikiki. The hotel is also a few minutes' drive from downtown Honolulu, the Neal Blaisdell Center and 20 minutes from Honolulu International Airport.

Facility

1099 rooms and 51 suites are located on 36 storeys and can be reached by lift. Multilingual staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex is ideal for exercise and relaxation. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the complex offers cycling/mountain biking. Sports options available to guests include callisthenics or, for a fee, a gym. There is a wellness area with a spa, a beauty salon, massage treatments and a solarium and, for an additional fee, a sauna and a steam bath. A nightclub offers fun and entertainment.

Meals

Dining facilities include a non-smoking restaurant, a dining room, a café and a bar. A delicious breakfast provides energy for the rest of the day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Ala Moana Hotel Amenities at Ala Moana Hotel

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

    • -

      Sun terrace

    • -

      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

0 m

Beach

250 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1638

Very Good

2040

Average

982

Poor

349

Terrible

322

Recent Reviews: 5331

  • User:OnAir287367

    Trip type: Friends getaway

    Dole plantation was beautiful.

    rating12 Mar 2026

    Joe was a great guy and we had lots of fun. We liked the dole plantation and the rum distillery.Joe also shared a lot of interesting information about the island in the history.

  • User:williamsS8767IJ

    Trip type: Couples

    Respect, that's all

    rating07 Mar 2026

    A note to the proprietors of Hana Hou shop in your hotel. weve owned a unit, 3508 for a number of years, we use our unit often. we visited a retail shop called Hana hou owned by a Korean family. Not only the sister, (co-owner) honor us with respect during a shopping spree and she alerted us a discount for owners, unknown to us. She gifted a water bottle as a thank you. How often do visitors experience such service? nowhere, but the ala moana hotel!

  • User:Flavio P

    Trip type: Family

    Find a better use for your money

    rating28 Jan 2026

    Although location is its greatest strength—being connected to the Ala Moana Center and just a 5-minute drive from Waikiki Beach—this hotel has several issues, which I detail below:1. The property blatantly ignores the fact that it belongs to the ALL Accor network, offering almost none of the loyalty program benefits such as a welcome drink, room upgrades, or early check-in/late check-out (subject to availability).2. The staff is rude and poorly trained. This was reflected in their inability to explain discrepancies in the final bill and the fact that they left only two bath towels when we were a party of four.3. Breakfast is expensive with poor variety and served by grumpy staff.4. Parking is expensive ($40/day) and cannot accommodate the demand from hotel guests.5. Hidden charges can increase your original bill by up to 30%. The 'included' breakfast covers only 2 people (not the 4 in the room), and the property adds another 20% in various fees not detailed prior to checkout.6. The room had tiny beds, despite being advertised as Queen size, and the showers had zero pressure.7. The front desk staff is lazy and indifferent; they couldn't even be bothered to call the room to let us know our Doordash order had been delivered.In short, there are many other options with better value for money in the Honolulu area and beyond—find a better use for your money.

  • User:Y C

    Trip type: Couples

    Regular hotel.

    rating28 Jan 2026

    This hotel was very convenient because its location, the room was ok, parking on premises is expensive but necessary, a mall center near the hotel with all you could need, a car rental inside the hotel and many more.

  • User:Happyfly22

    Trip type: Couples

    Unauthorized use of the card used for deposit

    rating27 Jan 2026

    I paid the amenity fee when I checked in. At that time, I was also asked for a card deposit. When I checked out, I confirmed with the front desk that there were no additional payments, but after I returned home, the card I had used for the deposit was automatically debited. When I checked with the hotel, I found out that the amenity fee had been increased later. It was 1.5 times the amount I had been quoted and agreed to. I am currently negotiating for a refund.

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