Waikoloa Beach Marriott Resort & Spa

Recent Reviews: 3674

• User:Mark68vacation

  Trip type: Family

  Paradise found

  09 Jun 2026

  Another great stay at the Waikoloa Marriott. This is my 7th stay at the resort and it continues to deliver every time.Had a beautiful ocean front room overlooking the pools. Housekeeping was fantastic and we never saw them the whole week. Not sure how they know when we are out of the room, but it seemed like every time we left the room we would come back and it would have been cleaned. Very nice touch.The grounds and beach were in great shape. One day there was a monk seal that decided to spend the day at the Marriott beach. We had never seen that before.We love the infinity pool and hot tub. We even went down the water slide a few times. The slide is great for the kiddos. Plenty of palapas next to the pools for shade and it is nice to not have to get up before dawn to get one. There were still palapas available until about 8:00 am most days. The on site restaurant was being remodeled during our stay, but they did a nice job of temporarily relocating the restaurant to the check in level. Probably even a better view than before. The breakfast buffet was very good and we loved taco Tuesday. The resort is easy walking distance to the Kings and Queens shops with lots of great restaurants and shops. All of the employees front the front desk to the restaurant and the pool are very nice and professional. A special call out for Kristy Walsh with the pre-arrival team who always does a great job in recognizing and taking care of guests. We got incredibly lucky and were there when episode 48 at Kīlauea happened and seeing a 600 foot high lava fountain was a once in a lifetime experience.Can’t wait until the next time we return. Marriott Hotels, General Manager at Waikoloa Beach Marriott Resort & Spa, responded to this review Thank you for your wonderful review and, most importantly, for your continued loyalty. Welcoming you back for a seventh stay is truly an honor, and we are delighted to know that Waikoloa Beach Marriott Resort & SpaOnce again, it delivered the memorable experience you have come to expect.It is gratifying to hear that you enjoyed the beautiful views from your oceanfront accommodations and the attentive care provided by our housekeeping team. We are also pleased that you were able to take full advantage of the resort's amenities, from the pools and waterslide to the beach and grounds.We are delighted that our temporary restaurant location continued to provide an enjoyable dining experience during the renovation. Your recognition of our associates is sincerely appreciated. We will be sure to share your kind words with the team, especially Kristy, who will be delighted to know that her efforts helped make your stay so special. We are glad that your trip was filled with such memorable moments. Thank you again for your loyalty and support. We look forward to welcoming you back for stay number eight and many more to come.Mahalo,Mark GoldrupGeneral Manager

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• User:LizLeddy

  Trip type: Family

  Nice property with need to address staff customer service

  09 Jun 2026

  We just spent 5 nights using reward points at this property. My kids loved the slides and pools. Property is well maintained and proximity to A-bay is a huge plus. Though I would stay here again a few problems I had:- the rooms are small and not set up well for families. When you turn on the bathroom light there is a see through wall that illuminates the whole hotel room, so if kids are using the bathroom at night it's impossible to turn lights off.- I am a gold member and didn't feel like the hotel treated status members like I am at most Marriott properties. On checking in they told me no upgrades were available, but when I asked how that was possible when I checked prior to arrival and there was a multitude of rooms at different levels (ie nothing crazy like pool/ partial ocean view). She kept telling me no, until I pulled it up and it appeared the reasoning is she didn't want to move around what was already assigned. They did eventually give me a upgrade to a partial view - we just had to wait about an hour which was fine by us. Room and view was great. We had a similar situation at checkout. I have never been told no for a late checkout request (when again we confirmed the hotel wasn't sold in that room level the next day). I was multiple times denied a late checkout because they already had the room assignments done, but again after some dialogue they accommodated 1:30, but not the typical 2pm for gold members. It seemed to me the front desk didn't want to do any moving of prior assignments to accommodate status members.-Pool service was very slow. If you wanted food/drinks it was worth going to the stand versus waiting.-Their main restaurant was closed for renovations, which I couldn't find anything posted on websites anywhere. Also all drinks stop selling at 7 pm , which seemed early for Hawai'i. Other than that- great trip. Seems like staff doesn't go above and beyond and communication not super but nice for the price point. Marriott Hotels, General Manager at Waikoloa Beach Marriott Resort & Spa, responded to this review Mahalo for taking the time to share your detailed feedback and for choosing to stay with us. While we are pleased that your family enjoyed many aspects of the property, we regret the concerns that impacted your overall experience. We appreciate your comments regarding the guest room layout and understand how inconvenient this might have been. We are also disappointed to learn that your experience as a Gold Elite member did not reflect the recognition and service you expected. While upgrades and late checkout requests are subject to availability, we understand your frustration with the communication and handling of these requests, and we appreciate you sharing your perspective.Additionally, we apologize for the delays you experienced with poolside service and for any disappointment caused by the temporary closure of our main restaurant due to ongoing enhancements. We recognize the importance of clear communication regarding property enhancements and outlet operating hours and appreciate your feedback on these matters.Your comments have been shared with the appropriate teams for review as we continually strive to improve both our service delivery and guest experience. Thank you again for your valuable feedback. We are pleased to know your family had an enjoyable vacation overall, and we hope to have the opportunity to welcome you back in the future.Mahalo,Mark GoldrupGeneral Manager

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• User:E P

  Trip type: Family

  Right on the Water

  31 May 2026

  I was actually surprised at how much we loved this resort. Have been coming to Waikoloa Beach for 25 years and had never stayed at this property. We had an amazing time. First the hotel. The rooms were comfortable and clean. Really all you want in a hotel room since you are in Hawaii and should be outside. The thing that made this hotel shine was really the location. You can walk out to the pools or continue on to the ocean. The ocean is more about lounging than exploring as the aren't that many fish to see, there are few waves and you wade in beyond your waist and the ocean is pretty rocky. But what a great place to relax. Another cool feature is that you can walk from the hotel along the ocean to the Lava Lava Beach Club for dinner or walk right across the street to a shopping center and restaurants. It is so convenient in that respect. The tennis courts were nice and it always seemed like there were enough chairs to lounge around. The fitness center was able average with free weights and several machines. If we go back to the Big Island we would definitely return. Marriott Hotels, General Manager at Waikoloa Beach Marriott Resort & Spa, responded to this review Aloha Guest, We are truly delighted to learn that your stay exceeded expectations and that our resort left such a positive impression after your many visits to Waikoloa Beach over the years. It is wonderful to hear that you found the accommodations comfortable and well-maintained, while also enjoying the convenience of our location. We are especially grateful for your kind comments regarding the overall atmosphere of the resort and the opportunities to relax and enjoy the beauty of the island. Thank you for sharing your experience. We look forward to welcoming you back whenever your travels bring you to Waikoloa Beach Marriott Resort & Spa. Mahalo,Mark GoldrupGeneral Manager

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• User:Carolina F

  Trip type: Friends getaway

  Birthday Statcation !!

  26 May 2026

  There are certain people you meet in hospitality who completely change the way you experience a place, and Uncle George is one of those rare people.During my birthday stay at the Marriott, Uncle George made us feel so genuinely welcomed, cared for, and special in a way that is hard to even put into words. He is truly the definition of aloha. The warmth, kindness, generosity, and light he carries are something you feel immediately the moment you meet him.In a world where true hospitality can sometimes feel rushed or transactional, he was a breath of fresh air. He made us feel seen, appreciated, and at home. Every interaction with him came from such a genuine place of care and kindness, and it completely transformed our experience into something deeply memorable that I will carry with me for a very long time.The Marriott is incredibly fortunate to have someone like Uncle George representing their team and the spirit of Hawaiʻi. He does not just provide service. He creates connection, joy, comfort, and unforgettable memories for people.Thank you, Uncle George, for making my birthday so meaningful and special. Your kindness and aloha touched our hearts more than you know. The world needs more people like you.With gratitude,Carolina Frias Marriott Hotels, General Manager at Waikoloa Beach Marriott Resort & Spa, responded to this review Aloha Valued Guest,We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We could not be more delighted to read about the special attention you received from George. We are fortunate to have him as a member of our team, and it comes as no surprise to see the dedicated service he demonstrated to you during your visit. It was a pleasure hosting you, and we look forward to your next stay at Waikoloa Beach Marriott Resort & Spa.Mahalo, Mark Goldrup General Manager

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• User:aeknox

  Trip type: Family

  Amazing Stay

  20 May 2026

  Two years ago, we stayed at the Wailea Beach Resort in Maui, and I was careful not to expect the same experience, knowing this was a smaller property with fewer amenities. With that noted, even though this was a different experience, we had just as much fun. First and foremost, the staff was incredible. I responded to their pre-arrival email, noting that we were celebrating my daughter's high school graduation and that Kristry Walsh, the Pre-arrival Ambassador, had written her a really thoughtful card, which she sent along with a tasty snack. It meant a lot to my daughter and was special for the whole family. The front desk staff, concierge, restaurant staff, and pool staff were all terrific. George (I think that was his name), in the pool cabana, took time to enthusiastically answer my questions about Hawaiian culture and history. The property's historical elements, particularly the fish ponds, petroglyphs, and ruins, were really cool. We found the property very laid-back. Even though it was spring break, we never had a problem finding pool chairs and felt comfortable bringing outside meals from the nearby Island Gourmet Market to eat in the common areas. Despite it being a shared property with a Marriott Vacations Club, we never got a hard timeshare sell (which would have been a massive turn-off).The room was very clean and recently remodeled.If you're considering the Waikoloa area, I couldn't recommend this resort more. We did ride some of the hotel bikes over to the Hilton, and despite the Marriott being much smaller, I wouldn't have traded experiences for the world. Here are a few tips:-Take advantage of the bike rentals. There's lots to see in the area.-If you Uber in, know that there is an on-site car rental. We rented a Jeep for a day and downloaded the Kohala Coast Backcountry Tour on the Shaka Guide App and toured the Big Island. -The nearby Island Gourmet Market has meals you can take to-go and a Dole Whip machine! Marriott Hotels, General Manager at Waikoloa Beach Marriott Resort & Spa, responded to this review Aloha Valued Guest,We are thrilled your family created meaningful memories here at Waikoloa Beach Marriott Resort & Spa. It’s especially rewarding to know our team helped make your daughter’s graduation trip feel personal and memorable. We will gladly share your kind recognition with Kristy and George for helping make your visit so special. We are also delighted you enjoyed discovering the cultural and historic features throughout the grounds, along with the relaxed atmosphere and convenient location for exploring the surrounding area. It’s wonderful to hear that the accommodations, amenities, and overall setting contributed to such an enjoyable getaway. We truly appreciate your thoughtful recommendations for future travelers and your generous feedback across every aspect of your stay. Mahalo for your kind support, and we look forward to welcoming your family back again for another island adventure in the future.Mahalo,Mark GoldrupGeneral Manager

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