Extended Stay America Houston Galleria Uptown

Recent Reviews: 235

• User:Kia L

  Trip type: Solo travel

  The Best Stay Ever

  06 Mar 2025

  I've been at this hotel since Feb. 28 and I must say that its been really good... All the staff that I met was the sweetest... Ms. LaTanya has been so helpful with all my needs... She made sure everthing I asked for was given... Ms. Jade was also the sweetest sure made sure all my need was met as well... I would definitely recommend this hotel to anyone... Very clean and quiet hotel which I love... ESA GM, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review Dear Guest, Thank you for sharing such a wonderful review of your stay with us. We are truly delighted to hear that you had such a positive experience and that our team made your time here enjoyable. Your kind words about LaTanya and Jade are greatly appreciated, and we will be sure to recognize them for their outstanding service and dedication. It is also gratifying to know you found the hotel clean, quiet, and comfortable. Your recommendation means a lot to us. We look forward to the opportunity to welcome you back for another excellent stay at Extended Stay America in the future.Sincerely,Hotel Management

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• User:Datwone P

  Trip type: Family

  Great

  05 Jul 2024

  Everything was great I love my stay here . Friendly staff………………………………………………………………………………………………... I would recommend this hotel ……………………………………………………………………………………………………………………………………………………………………………………..The Hotel is a little outdated but not bad for an old hotel ESA GM, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review Dear datwonep,Thank you for choosing Extended Stay America and sharing your experience. We are delighted to hear that you found your suite comfortable and appreciated the exceptional service from our dedicated staff. Your kind words affirm our commitment to high service standards, and we will proudly share your compliments with our team. It’s always a pleasure to know that our efforts have made your stay enjoyable. We look forward to welcoming you back soon!Sincerely,Hotel Management

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• User:C52BBjoea

  Trip type: Friends getaway

  Never book a room here

  08 Jan 2024

  Worst experience ever. Flight was delayed due to Max 9 grounding. Finally arrived at hotel at 12:30 to check in, only for front desk to tell me my reservation had been cancelled at 11:15pm. I didn’t cancel the reservation, I was on an airplane, so who did? Front desk didn’t have an answer and didn’t assist in any way possible to accommodate me in another room. Called the corporate line for assistance, they also didn’t help is any way. Said it’s all up to the specific hotel since they are franchised. I asked the guy at the front desk to call his manager and he said no, because she’s asleep. I manager on duty at 12am the morning of the College Football Playoff championship game?? I also witnessed another family of three leave the property because their pull out couch didn’t have a mattress, and Extended Stay literally did nothing to help them out either. On my way out the door, I noticed that family leaving and I felt worse for them than I did for me. My advise to the trip adviser fam… DO NOT EVER BOOK A ROOM HERE. ESA GM, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review Dear Joe, We are sorry for the inconvenience caused on your arrival and the confusion with your reservation. Please allow us to recheck with the concerned team, as this differs from what we expect our guest to leave with. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management

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• User:Liliia C

  Trip type: Family

  Stay away from this rat hole!!!!!!!!!!!!!!

  03 Oct 2023

  Stay away from this place..! Dangerous !!!!! Rooms smell like pee. Drug addicts are everywhere. Broken furniture. Human feces are at the front entrance.!!!!!!!!!! This place is completely different from what they’re advertising at travel websites. ESA GM, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review Dear 564liliiac, Thank you for your feedback. We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

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• User:T G

  Trip type: Business

  No room available even with a reservation!

  22 Sept 2023

  Booked our room on Expedia 2 months ago. Got to the hotel an the hotel said they did not have a room for us an did not care that we had a reservation number. Did not try at all to accommodate us or to explain what happened an why. Will never stay at an Extended Stay again! ESA GM, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review Dear A4097UEtg, We apologize for the inconvenience you experienced during your recent visit and even more so for failing to resolve this to your satisfaction. We understand your frustration, and we regret the disappointment caused. Please know that this is not a reflection of our usual standards, and we will take appropriate steps to ensure such situations are not repeated. We hope this isolated instance will not deter you from revisiting us in the future, as we are wholly committed to redeeming your confidence in our hotel.Sincerely,Hotel Management

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