Hampton Inn Houston Deer Park Ship Area

Recent Reviews: 194

• User:Jerry H

  Trip type: Couples

  Avoid This Hotel

  08 Mar 2026

  If you like snarky comments, discriminatory conduct, hostile stares, and surprise charges showing up on your bill even after confirming with the front desk supervisor that they wouldn’t, this is the place to be.During my stay, multiple staff members displayed the above behaviors when a problem arose. Their attitudes were so dismissive and unprofessional that I felt like I was in a satire TV show. It is truly disheartening, knowing that as a hotel guest at a major chain you can be treated this way.More concerning was the billing issue. On the day of checkout, I confirmed with the front desk supervisor that no additional charges that we discussed previously would occur. Despite this assurance, a charge was later posted after I had already left the property. I also did not receive an updated receipt until I specifically asked about the charge.Finally, if you notice any paper-printed signs taped at the front desk during check-in that seem a bit unusual, you may want to take a closer look, as they are non-compliant with the law.1. Management mentioned “Service Animals Certification required”. Under the Americans with Disabilities Act, there is no such thing as ADA certification for service animals.2. Businesses cannot require documentation or certification for service animals under 28 CFR § 36.302(c)(6) and Texas Human Resources Code § 121.003. General Manager, General Manager at Hampton Inn Houston Deer Park Ship Area, responded to this review Our goal is to ensure that every guest feels cared for throughout their stay, and we regret any issues you encountered that suggested otherwise. Rest assured, please know that this is not the standard, and it will be brought to the attention of our team to ensure that our hospitality towards guests is nothing short of professional, cordial, and treated with the utmost care. Please reach out to us directly as soon as you are able to do so. We want to assure you that we are committed to resolving your concerns and providing seamless experiences.

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• User:LAURA Z

  Trip type: Solo travel

  Spacious and Clean

  26 Feb 2025

  I was greeted by a happy person, and I was able to get to my room quickly. To my delight, the room was spacious, clean and smelled fresh. The amenities were also clean which is always a plus. The hotel was close to everywhere I needed to be and a Starbucks! I truly enjoyed my stay here. Guest Relations Manager, Owner at Hampton Inn Houston Deer Park Ship Area, responded to this review Hi laurazE2045YB, Thank you so much for sharing your experience! We're thrilled to hear that you were greeted with a smile and had a smooth check-in, a warm welcome sets the tone for a great stay, and we’re glad we could deliver that for you.It’s wonderful to know that your room was spacious, clean, and smelled fresh — we take great pride in maintaining a comfortable environment for our guests. We're also pleased that our location was convenient for your plans, with easy access to everything you needed including Starbucks!Your kind words mean a lot to our team, and we’re so happy that you truly enjoyed your time with us. We look forward to welcoming you back for another seamless stay whenever you're in the area again!

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• User:Eleni Z

  Trip type: Solo travel

  Need strong air freshener in the lobby

  23 Sept 2024

  I received a message that I needed to stop by the front desk upon arrival. At 2pm, I walk in, and the lady at the front desk tells me that she can't tell me what's wrong or what additional information she needs until 3pm. I gather my things and sit in the lobby until it's 3pm. The lobby area smells of chemicals and an overall unpleasant odor, I recommend some febreeze or something that smells more welcoming and inviting to travelers. At 3pm, I walk up to the desk, and there wasn't anything out of the ordinary with my reservation other than she needed another credit card and for me to sign something. She gives me a key, and fortunately my room was on the 1st floor, and my key isn't working, so I go back to the front desk again, and she gives me another key, which fortunately worked the second time around. Other than the unpleasant aroma in the lobby, stay was decent. Guest Relations Manager, Owner at Hampton Inn Houston Deer Park Ship Area, responded to this review Dear 916eleniz, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced upon arrival and the wait time at the front desk. It’s our priority to provide clear communication, and we appreciate your patience.We also regret that the lobby’s odor detracted from your experience. Your suggestion for a more inviting scent is appreciated, and we will certainly consider it as we strive to create a welcoming atmosphere for our guests.We’re glad to hear that your room was satisfactory and that the second key worked for you. Thank you for your feedback; it helps us improve our service. We hope to have the opportunity to provide you with a more seamless experience in the future.

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• User:Hak5511

  Trip type: Business

  Didn’t expect such a genuine welcome

  03 Nov 2023

  The moment I entered the facility I was promptly acknowledged. The interaction between the Front Desk Representative was not the run of the mill normal type of check-ins. The representative genuinely made me feel welcomed and special. The room was nicely appointed and the amenities were good.throughout my stay, I’d see the representative provide a high level of welcome to all the guests checking in. It’s this level of KINDNESS that should be the norm!!!! Guest Relations Manager, General Manager at Hampton Inn Houston Deer Park Ship Area, responded to this review Hi Hak5511, We are exceptionally thankful that you have honored our staff members with praiseworthy words. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. We will share your comments with our staff. We look forward to seeing you again.

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• User:ladyfrank1830

  Trip type:

  Very satisfied

  21 Nov 2022

  The Hotel was very clean. Good smell. All friendly workers. In a nice area. Breakfast was really good. The hotel was so quiet. Even the elevator was very clean. We will stay at this hotel again. I bragged to my Family!!😀 Guest Relations Manager, General Manager at Hampton Inn Houston Deer Park Ship Area, responded to this review Hi ladyfrank1830, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! I’m so pleased that you found us a clean and pleasant place to stay and that our breakfast and hospitality were to your liking.Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon.

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