Hilton Garden Inn Houston/Bush Intercontinental Airport

Recent Reviews: 665

• User:Cheri D

  Trip type: Couples

  Very comfortable stay

  23 May 2026

  We had a really comfortable stay, bed was nice, semi soft like all Hilton beds. The coffee bar was nice but only had regular coffee for 1 person and now 2 persons. They have good shampoo, conditioner, body wash, hand soap, and lotion. Water pressure was good. They only have 1 USB plug at the phone, nowhere else. I love the location to rental return, super close. Just make sure read the rental return ," RANKIN ROAD", NOT MISS THIS TURN, ON THE RIGHT !! It is is 3 miles back around to get back to the road! I would stay here again when in Houston General Manager, Guest Services / Front Office at Hilton Garden Inn Houston/bush Intercontinental Airport, responded to this review Cheri, it is wonderful to hear you enjoyed a comfortable stay with us. We are glad your guest room's bed met your preferences and that our location close to the rental return was convenient for you. Thank you as well for sharing your thoughts about the coffee bar and USB plug. Insights like yours help our team improve future visits.We hope to welcome you back the next time you are in Houston!

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• User:Hinoe66

  Trip type: Couples

  Say NO to the Bar $$$$

  02 Apr 2026

  Hadn’t planned on needing a room but we’re thankful we found one after a cancelled flight. Rooms were clean, good sized, and quiet. We were happy to get a decent meal in the lobby but were then horrified that the bar tab for a couple drinks was almost double our full meals. No prices listed and 2 shots of Jameson came to $25 USD. You can get a bottle for that price! A $10 wine cost $50 USD, which we obviously wouldn’t have had anything had the prices been posted anywhere! Definitely BYOB. General Manager, Guest Services / Front Office at Hilton Garden Inn Houston/bush Intercontinental Airport, responded to this review Thank you for sharing your experience with us. We are glad your unplanned stay after a canceled flight brought you some comfort and a clean, restful guest room. It’s good to know our housekeeping team delivered on the basics, and that you found a meal in the lobby.We are sorry, however, that your experience at the bar led to such disappointment. The issue you described around pricing and clarity is absolutely not the impression we want for any guest. We will make sure your comments are shared with our Food & Beverage team so they can review how pricing information is communicated.We appreciate your candor, and hope you might give us another chance in the future. Safe travels onward.

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• User:YIISD

  Trip type: Solo travel

  Property close to IAH

  21 Dec 2025

  This property is very convenient to IAH airport. It is a fairly decent size hotel with 6 floors and a restaurant. The common areas are large enough and well kept. The rooms are in need of renovation but seem to be clean. I ate at the onsite restaurant and though the menu is very limited, the food was edible. If this property was update this would be the go to IAH property. After 10:00 pm I heard no airplane noise. General Manager, Guest Services / Front Office at Hilton Garden Inn Houston/bush Intercontinental Airport, responded to this review We are grateful you took the time to share this with us, YIISD. We are sorry to hear your experience was not what we aim to provide. We appreciate you mentioning that your room was clean and found the common areas well kept. Your comments about the need for renovation and the dining options are important. These details will be shared with our housekeeping team as well as our engineering and food and beverage teams so we can continue improving. We appreciate you bringing this to our attention.

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• User:jtrahan

  Trip type:

  Terrible customer service! Lied to and given the runaround at the Terminal when the hotel shuttle was never on its way!

  16 Jul 2025

  After delayed flights led to my missed connection at Houston/Bush Intercontinental, I decided to book this Hilton Garden Inn. Finally taxiing up to our gate in Terminal E, I called the hotel to see if, by some chance, there was a shuttle still running to the airport. I'll just refer to the girl that picked up the phone as "A". After explaining I was booked there that night and asking if the shuttle was still operating, "A" asked me what terminal was I at. I told her Terminal E and she said the only terminal they operate to is C. I told her I would make my way to Terminal C right away. I get to Terminal C and find the hotel pick up location. I see two Holiday Inn and one Sheraton shuttles go through before calling back for an update. "A" picks up the phone again and I remind her who I was and I was at the hotel pick up at Terminal C. She immediately snaps back saying the driver waited 20 minutes and had left and was back at the hotel. I questioned her, "20 minutes? There's no way! What time is it?" She said "you called me at 11:59pm." It was now 12:19am. I told her I had been there for 5 minutes before I called her. "A" then started to backtrack. She said she was going to put me on hold and see if the driver could make another trip. 14 minutes later, her colleague picks up the phone like I was a new caller. (I had a feeling this was going to happen and had requested an Uber while earlier on hold) "Thank you for calling Hilton Garden Inn....." I told him "A" had me on hold, that she was checking on if the driver could make another run to the airport. He proceeds to tell me that the shuttle stops running at midnight. If that was the case, why didn't she tell me that from the start? "A" gave me the runaround at midnight after a hellacious day of airline travel! Her cockiness, snapping back telling me the driver waited 20 minutes for me before leaving is mathematically impossible. You see, in today's day and age, there's a beautiful thing with these phones called timestamps and call durations. "A" said I called at 11:59pm (only to give her the 20 minutes she was claiming because my second call was at 12:19am). Timestamp on the first call was 12:02am. Second call was in fact at 12:19am, only after waiting for 5 minutes at the hotel shuttle area at Terminal C (that's 12:14am when I started waiting in the hotel shuttle area). 12:02am to 12:14am, that's 12 minutes that it took me to walk from Terminal E to Terminal C. I checked Google Maps at 1:00am after FINALLY walking into my room, and Google was showing it was currently a 10 minute drive from the hotel to Terminal C at 1am. So first call was at 12:02am, 10 minute drive, that's 12:12am when the driver pulls up and I walked up at 12:14am. So the driver waits 2 minutes, not 20. And this is even taking into account the driver started driving IMMEDIATELY after me calling. That usually never happens. It'll take a few minutes for the driver to get in the shuttle and pull away from the hotel. Additionally, "A's" explanation of the driver waiting 20 minutes for me is impossible due to the drive time. 10 minutes to the Terminal, 10 minutes back to the hotel, and the driver waited 20 minutes; that's 40 minutes!!! Even if my first call came at 11:59pm like "A" stated (it was 12:02am from the timestamp), that means my next call would have been at 12:39am, not 12:19am as it currently was!! I spoke to the manager at checkout; she was apologetic but I felt like she was blowing the whole situation off. She said she would add some bonus points for the trouble and I haven't seen anything as of this article (a week later), further leading me to believe the manager blew the whole situation off. "A" should not have given me the runaround if the shuttle was never running in the first place, and then putting me on hold to check on the driver with no intent of ever coming back on the phone having her colleague pick up the phone when they realized I wasn't hanging up. I am a Diamond member at Hilton and Lifetime Platinum at Marriott. I don't say this to brag, but to make the point of how frequent I stay in hotels; and I have NEVER experienced anything like this!! Terrible customer service at this Hilton Garden Inn Bush Intercontinental! General Manager, Guest Services / Front Office at Hilton Garden Inn Houston/bush Intercontinental Airport, responded to this review jtrahan, thank you for sharing your experience. The concerns you raised regarding the transportation arrangements and communication with our team members are taken seriously. Please know that the intention is always to assist guests as efficiently as possible, especially after long travel days. Your feedback will be shared with the leadership team for further review.

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• User:Sima P

  Trip type: Family

  Terrible place!

  05 Jan 2025

  Do Not Park Your car for airport parking or long term parking!! Our car got broken into ( our window was completely shattered and the rain didn’t help) they take absolutely no responsibility!! They didn’t even care! Also people that work there including shuttle drivers are rude! General Manager, Guest Services / Front Office at Hilton Garden Inn Houston/bush Intercontinental Airport, responded to this review Sorry for the inconvenience. Unfortunately during the holidays crime in Houston is on the rise and we apologize our security didn’t catch the break in. We will speak to our security staff and just a gentle reminder when visiting other cities. Valuables left in vehicles will attract car thieves.

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