Holiday Inn Express & Suites Houston Iah - Beltway 8

Recent Reviews: 62

• User:Claudinekayak

  Trip type: Couples

  A good stay

  03 Apr 2026

  Quiet and clean room. Bed comfortable. The shuttle does not run for 24H. It leaves the hotel every hour and takes 15-25 minutes to get to the airport, so you might need to wait an hour for it if you call on the second half of the hour. I have attached the shuttle schedule and the breakfast schedule. We won't stay at this hotel again only because the air conditioning was too loud.

• User:Kelli L

  Trip type: Family

  NO CAMERAS FOR VEHICLE DAMAGE

  01 Mar 2026

  BEWARE BEWARE!! NO CAMERAS IN PARKONG LOT. Do not stay here....my vehicle was hit while parked in Diamond Elite parking,of course no help from this location. IHG Service, Owner at Holiday Inn Express & Suites Houston IAH - Beltway 8, responded to this review Hi Kelli L,Thank you for staying and sharing your experience at our Holiday Inn Express & Suites Houston IAH - Beltway 8. We appreciate you for being one of our IHG One Rewards Diamond Elite members!We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to address this accordingly. I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor Username to IHGService@ihg.com. We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,Jomar M.Case ManagerIHG Hotels & Resorts Service

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• User:Abhijit W

  Trip type: Business

  Overall, it’s a comfortable and practical choice for a short stay near the airport.

  21 Feb 2026

  This is a decent hotel conveniently located close to the airport.They provide a complimentary airport drop-off, which is very convenient for travelers.The bedroom and washroom were clean and well-maintained.All the required basic amenities were available in the room.Breakfast is decent with the standard Holiday Inn–style servings.

• User:Akk5524

  Trip type: Solo travel

  Avoid at all costs

  04 Feb 2026

  This place is abysmal. I booked this hotel explicitly for the airport shuttle because I just had a 12 hour layover. When I landed at the airport, the hotel didn't answer my calls, so I had to call corporate to be connected to the front desk. I waited over an hour for the hotel shuttle standing in the exact spot I was told to stand in outside terminal C, and had to call the hotel many times. At one point, the front desk staff (Thyke) claimed that the shuttle had come by and even had called my cell phone, but I was nowhere to be seen and didn't answer the phone. This was completely false. The front staff then said that the shuttle was on his way back to the airport for me, and it would be 10-15 minutes. I waited another 22 minutes before giving up and calling an Uber- in that time, I met another man waiting for the shuttle with his family who told me his brother had landed earlier in the day and waited 2 hours for the shuttle before finally giving up. When I showed up at the hotel and continued expressing my frustration with the front desk staff, he again asserted his shuttle driver had called me, and even claimed to have 'call logs as proof with your correct phone number!" It was completely false. I showed him my phone with no call from an hour prior. It didn't matter. When he asked for my contact info to complete checking me in, I stated, "you just told me multiple times you have my phone number, I'm not sure why I should write it down again." He then threw his hands up and yelled that he would not allow me to check in. Meanwhile, the shuttle driver showed back up with some Burger King to eat in the lobby. The front desk guy went in the back room and called the manager, Kim. While he was in the back room, another guests waited a long time to check in until the shuttle driver finally went to alert Thyke. Kim showed up frustrated and unhelpful and offered no solutions except to officially cancel my reservation. She did not ask me what happened and was not interested in my perspective. She asserted to me, 'you won't be happy staying here' to which I said, " what? I just need a place to sleep tonight." At 9PM at night, I then had to find a new hotel. I had to pay for yet another Uber to that hotel, then pay for the new hotel, and pay to Uber back to the airport early the next morning. I had made my initial reservation for this hotel through a third party. When I asked the third party for my refund, they told me they called the front desk and Thyke alleged that I had simply never showed up and my reservation was cancelled. Absolutely unbelieveable. I then had to call and speak to another manager, Portia, to resolve the issue so I could receive my refund. Very creepy place with very suspicious behavior going on, avoid at all costs. IHG Service, Owner at Holiday Inn Express & Suites Houston IAH - Beltway 8, responded to this review Hello Akk5524,Thank you taking the time to share your feedback at our Holiday Inn Express & Suites Houston IAH - Beltway 8. We truly appreciate your business and for choosing IHG Hotels & Resorts during your travels.While we strive to consistently deliver the standards of our Holiday Inn Express brand, I’m sorry to learn about what happened. Your feedback is important to us and I’ve shared your comments with our hotel management team for immediate attention. I’m confident they will take the necessary steps to address this and help prevent a similar experience in the future.Your trust in IHG Hotels & Resorts is valued and we hope to have the opportunity to welcome you again on your future travels.Sincerely,Jen J. Case Manager IHG Hotels & Resorts Service

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• User:Vee A

  Trip type: Solo travel

  Great guest service

  26 Jan 2026

  I was in town for the weekend. Room was clean, No issues with room. Great guest service by Sharika from the front desk. She made me feel welcome and asked if I needed anything, to please not hesitate to ask. I am a restaurant manager of a well known chain, so when you have an employee that goes above and beyond for your guests, I feel they should be rewarded. I hope your company takes care of their employees as well. Kudos to your staff. I will definitely stay there again next trip to Houston. Thank you again, Sharika for the excellent hospitality.

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