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Holiday Inn Express & Suites Houston Westchase - Westheimer

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Holiday Inn Express & Suites Houston Westchase - Westheimer

locationWestchase, Houston - TX

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About Holiday Inn Express & Suites Houston Westchase - WestheimerAbout Holiday Inn Express & Suites Houston Westchase - Westheimer

Location

This hotel is located in Houston.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A variety of shops are available, including a supermarket and souvenir shop. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a refrigerator and a microwave. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym and a spa.

Meals

There is a restaurant on the premises. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Holiday Inn Express & Suites Houston Westchase - Westheimer Amenities at Holiday Inn Express & Suites Houston Westchase - Westheimer

  • Facilities

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      Air conditioning

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

16

Very Good

6

Average

2

Poor

4

Terrible

7

Recent Reviews: 35

  • User:Ash M

    Trip type: Family

    No umbrellas

    rating02 Nov 2023

    Our baseball team had a reservation at another hotel but our room block was dropped, the tournament moved us to this hotel last minute. We went from a 4 star hotel to a 2 star hotel for the same price. Then when we got here we were charged an additional $150. The rooms are average size, and clean but dated. The bathroom edges of the walls are peeling and it could use an update. Again we are here with a baseball team and there are several other teams here also, the manager personally walked kids that were running in the halls at 3pm in the afternoon back to their parent’s room which was a bit much. There are no umbrellas near the pool for parents to sit under, nothing but a large, bright concrete deck in the hot sun. Luckily they had chairs, but bring your hats and shade. Breakfast was decent and there were many options, but it wasn’t quality food. There are not any restaurants within walking distance, but there is a Whole Foods and target a few blocks away. We went into Sugar Land near the town square, for lunch and that town is where we wish we could have stayed with the team. Super cute town, lots of food options within walking distance and super clean. IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer By IHG, responded to this review Dear AshThank you for taking the time to tell us about your experience at Holiday Inn Express HOUSTON WESTCHASE - WESTHEIMER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8326178048 orSincerely,Front Office Supervisor8326178048Hie.westheimer@gmail.com

  • User:JayMackall

    Trip type: Solo travel

    Poor customer service

    rating01 Jan 2023

    Because of my PTSD, every New Years Eve I stay at a hotel to avoid the noise from my neighbors fireworks. This year I decided to book a room at this property maybe a hour before I showed up to check-in. After the gentlemen at the front desk check my military ID and thank me for being a IHG club member, He informed me that even though I had a reservation number, he didn't have a room for me and there was nothing he could do for me. I can understand that system mistakes happen so I really wasn't upset about that. What really annoyed me was his demeanor when I asked him if he would be able to accommodate me at another property in the area. His words were "I'll cancel your booking with no penalty and you can go look for yourself" NO CUSTOMER SERVICE SKILLS AT ALL. No apology for the inconvenience, no offer to assist with alternative accommodations and no empathy. I kindly asked for my identification and card back and left. I did take his advice and booked a room else where, but with a different chain. IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer By IHG, responded to this review Hi JayM719,We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts.Holiday Inn Express offers an efficient and frictionless experience for guests on the move, and I am sorry for what happened during your visit. I have shared your comments with our hotel management, and I'm confident they will take steps for improvement.I sent you a private message to discuss this further. I hope you read it at your most convenient time.Sincerely, Renz A.Case ManagerIHGService

  • User:BackPacker787616

    Trip type: Business

    WORST HOL INN, I EVER STAYED!

    rating20 Nov 2022

    i had a dead TV set in my room .I reported this issue to the Receptionist .Initially ,I thought it was the Remote Control that needs Battery Replacement .She took the Remote Control and went to the back of the Reception .The,she handed me the Remote and told me she changed the Batteries already .She also handed me another Remote Control ,which was a Samsung one .Went to my room only to discover that she didnt change them at all .Shes a damn liar .They were the same factory,not branded batteries that were on it .Also ,the Samsung didnt work as it was an LG TV .Went downstairs and complained .She told me that its not her duty to fix the TV and that her only responsible was to check in/out guests . I told her that Im a Platinum Elite member,she didnt even know what it meant.The MGMT hired this THUG acting girl . The room was supposed to be upgraded .It was a dump .The Soap dispenser was almost empty ,the paper towels were both half used ,I could go on and on. I checked out for 1 night stay ,but prepaid for 2 .That thuggish girl didnt even offer me to transfer to another room . The next day,i reported to the morning Receptionist the shabby treatment i received ,the night before . He changed the Batteries ,but TV was still dead .He elaborated to me that there is a changed in Franchise Ownership and that theyre replacing /remodeling many items in the hotel . I will never stay in this hotel anymore ,there is much worse than STARLESS hotel/inn! IHG Service, Owner at Holiday Inn Express & Suites Houston Westchase - Westheimer By IHG, responded to this review Hi BackPacker787616, Thank you for sharing your thoughts about your stay. We appreciate you choosing us and doing business with IHG. Our hotel works very hard to ensure the facilities and service we provide are superior, and I am sorry for what happened during your time with us. I have shared your comments with our hotel management to address this immediately, especially with the hotel restaurant. I am confident that they will take the appropriate steps to improve. I have also sent a private message to discuss this further.We hope you still choose IHG for your future travels.Many Thanks,Roshelle D.Case ManagerIHGService

  • User:mkcf2022

    Trip type: Business

    Not Safe For Your Vehicles

    rating31 Oct 2022

    Do not stay here. They will let your vehicle get vandalized in their parking garage. Our catalytic converters were stolen. They would not even call the police to come pick up the footage. It is going to cost over $4000 and they do not care about their customers or their vehicles.

  • User:925atikad

    Trip type:

    Excellent place

    rating21 Aug 2022

    I loved the place very relaxing and clean professional customer service I was planning to stay couple days than hit the road than I extended to three more days.Definitely I will return for few days in next couple months

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