Home2 Suites By Hilton Houston Iah Airport Beltway 8

Recent Reviews: 148

• User:crookedbarn

  Trip type: Business

  Nice stay close to IAH

  18 Apr 2026

  I travel several times a month and often stay at Home2 Suites. I like the spacious rooms, the small kitchenette and amenities. I have stayed at the Home2 Suites IAH several times now and have been happy with each stay. I have found this hotel to be quiet, clean and comfortable. A special shout out to Babar at the front desk. For my last few stays, I arrived late in the evening exhausted and found him to be extremely welcoming and efficient at getting me into my room. After a long day of travel, that’s really nice to walk into. Thanks Babar. You are a hard worker and clearly really good at your job. Guest Relations Manager, Owner at Home2 Suites by Hilton Houston IAH Airport Beltway 8, responded to this review Hi crookedbarn, Thank you so much for your thoughtful and detailed review! We’re truly honored to be one of your preferred places to stay during your frequent travels.It’s wonderful to hear that you consistently enjoy the spacious rooms, kitchenette, and amenities, and that each of your visits has been comfortable, clean, and quiet. Providing a reliable and relaxing experience. Especially for guests who travel often, this is something we take great pride in.We especially appreciate your kind recognition of Babar. Your words perfectly capture the level of service we strive for, and we’re so glad he was able to make your late-night arrivals smoother and more welcoming. We will be sure to share your appreciation with him; it will mean a lot.Thank you again for your continued trust in us. We look forward to welcoming you back on your next trip and providing another comfortable and seamless stay!

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• User:tee m

  Trip type:

  Business Traveler

  09 Aug 2025

  I was a long term guest at the hotel the front desk staff was attentive and courteous The cleaning staff was consistent and maintained a routine The water was always hot with a steady pressure If you have business in the North Houston district its an ideal location. Guest Relations Manager, Owner at Home2 Suites by Hilton Houston IAH Airport Beltway 8, responded to this review Hi teem814, Thank you so much for your thoughtful review and for choosing to stay with us long-term. We truly appreciate your trust and loyalty.We’re delighted to hear that our front desk team provided attentive and courteous service throughout your stay, and that our housekeeping staff maintained a consistent routine to keep your space comfortable. It’s also great to know that the reliable hot water and steady pressure added to your overall comfort.We’re especially pleased that our location worked well for your needs in the North Houston area. Providing a convenient, comfortable, and dependable stay for guests traveling for business is something we take great pride in.Thank you again for sharing your experience. It was a pleasure having you with us, and we hope to welcome you back again in the future!

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• User:Nikkis1975

  Trip type: Couples

  Nice

  29 May 2025

  My husband and I stayed 3 days over Memorial weekend 2025. Hotel was clean and quiet. Jordan at the front desk was Awesome and very helpful. The bed was comfortable and the air conditioning got really cool, which I loved. Super close to downtown. I didn't try the breakfast. I would definitely stay there again. Guest Relations Manager, Owner at Home2 Suites by Hilton Houston IAH Airport Beltway 8, responded to this review Hi Nikkis1975, Thank you so much for your wonderful review! We’re delighted to hear that you and your husband had such a pleasant stay with us over Memorial Day weekend.It’s great to know that you found the hotel clean and quiet, and that you were able to relax and stay comfortable throughout your visit. We’re especially happy to hear that the bed and air conditioning helped make your stay even more enjoyable. Nothing beats a cool, comfortable room after a long day.We truly appreciate your kind words about Jordan. We’re proud to have team members like Jordan who go above and beyond to assist our guests, and we’ll be sure to share your compliments.It’s also wonderful that our location worked well for your plans with easy access to downtown. We’d love for you to try the breakfast on your next visit!Thank you again for choosing to stay with us. We look forward to welcoming you back for another great stay in the future!

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• User:glennj597

  Trip type: Couples

  Horrible shuttle service and customer service trying to double charge cc

  29 Apr 2025

  Pick this location because it was close to the airport and said it offered free shuttle services. Come to find out when I arrived at 10pm they was not doing shuttle service anymore. This hotel has very limited time for shuttle. 5am to 11am and 4pm to 8pm is the only times they offer shuttle services and they are even more limited on the weekend. Also i wrote to the hotel i would be arriving late around 10:30pm. Someone still cancelled my reservation after the hassle of trying to find a decent ride to the hotel after the taxi drivers were now price gouging at this time ($75.00) and having to walk to the other side of the airport for a uber/lyft ride. When i arrived since they cancelled my reservations the clerk created a new reservation and checked me in. I thought it was over until I get back from my trip and the hotel trying to charge me again for the original reservation. Tried calling Hilton and got the run around and they told me they couldn’t get the actual hotel office on the phone and that they would just put a note in the account. Worried that they will keep trying to charge my account i had to lock my card. Still haven’t spoken to anyone about my issues and complaints. They did not and will not handle issues well so far from what i seen and have been dealing with. Guest Relations Manager, Owner at Home2 Suites by Hilton Houston IAH Airport Beltway 8, responded to this review Dear glennj597, Thank you for taking the time to share your experience. We are very sorry to hear about the frustration and inconvenience you encountered, especially after a long day of travel.We sincerely apologize for the confusion regarding our shuttle service hours. We understand how important reliable transportation is when choosing a hotel near the airport, and we regret that this was not clearly communicated or aligned with your arrival time.We are also very sorry for the issue with your reservation being canceled despite your notice of a late arrival. We can only imagine how stressful it must have been to arrange alternative transportation late at night, only to then face complications at check-in. Additionally, the concern regarding duplicate charges is understandably upsetting, and we regret the lack of clear communication and resolution you experienced afterward.Your feedback regarding responsiveness and follow-up is taken very seriously. Guests should feel confident that their concerns will be addressed promptly and thoroughly, and we apologize that this was not your experience.Please know that your comments have been shared with the appropriate teams for review, particularly regarding reservation handling, billing accuracy, and communication. We truly regret the challenges you faced and appreciate you bringing these important concerns to our attention.

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• User:Art S

  Trip type: Family

  Terrible night, management does nothing

  04 Apr 2025

  Extremely noisy until midnight with children banging and screaming in the room above us. Called the desk several times but the "Long term guests" would not stop the noise. Don't get me wrong, we have a 7 and 10 year old but they have respect for other guests. Don't believe the big sign in the lobby about "You'll be satisfied or the stay is free". We complained the next morning and a week later they gave 2500 honors points on a room that books out at 45000 points. Be forwarded, Don't accept any rooms above, below or adjacent to 307. Guest Relations Manager, Owner at Home2 Suites by Hilton Houston IAH Airport Beltway 8, responded to this review Dear artsM5917RH, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay was impacted by excessive noise and that the situation was not resolved to your satisfaction.We completely understand how disruptive it can be to experience ongoing noise late into the evening, especially when you are trying to rest. While we aim to ensure a comfortable and respectful environment for all guests, it’s clear we did not manage this situation as effectively as we should have, and we sincerely apologize for that.We also regret that your calls to the front desk did not lead to a timely resolution. Situations like this should be addressed promptly, and we understand your frustration that the disturbance continued despite your efforts to notify our team.Additionally, we’re sorry that the follow-up and compensation provided did not meet your expectations. Your feedback regarding this has been noted, as we strive to ensure our responses align more appropriately with our guests’ experiences.We truly appreciate you bringing these concerns to our attention and regret that your stay did not reflect the level of comfort and service we aim to provide.

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