Hyatt Place Houston-North

Recent Reviews: 997

• User:Tejas S

  Trip type: Business

  Unexpected but real

  29 Mar 2026

  Overall not a great experience as you would expect from Hyatt, unclean, smelly and poor experience overall. Room was not clean and was smelly. Elevator was unclean and smelly as well.

• User:Ashley R

  Trip type:

  Disgusting! Don’t stay here

  24 Mar 2026

  I am disgusted at the fifth of this place. The bathroom was dirty with dried piss on the floor! The toilet didn’t even WORK! We had to go downstairs to use the bathroom! Are you kidding? The bed was made with the sheet on top of the comforter.really? The comforter was DIRTY along with the wall on the right of the bed. The front door had some kind of splatter all over it! There was a hair on the pull out mattress. I am seriously appalled at the level of disgust this hotel was in. The breakfast if that’s what you call it was inedible! They should be ashamed. Absolutely not Hyatt status! In additionThe king bed felt like a Murphy bed, so noisy and uncomfortable! The mirrors were also dirtyAlong with the elevator floors. Plus we woke early morning to the fire alarm going off twice! When we discussed with the lady at the front desk she NEVER EVEN apologized!! Didn’t try to help us at all! We got in late and didn’t see the level of unacceptable cleanliness until the light of day otherwise we wouldn’t have stayed there. So image our shock when we woke up to discover all of the disgusting status. Do not stay here!

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• User:Erik N

  Trip type:

  Not a good time

  12 Mar 2026

  Our arrival was met with an uncharacteristic and lengthy delay of over an hour. Regrettably, the poise expected of the concierge was absent; the front desk staff addressed the entire waiting party with an unprofessional tone and a public display of discourtesy that is inconsistent with a premium guest experience.

• User:Karrie M

  Trip type:

  Horrible customer service

  05 Mar 2026

  Fire alarm went off multiple times in the middle of the night. Got no sleep. Front desk was rude. No follow up by management and it’s been nearly 2 weeks since complaint.

• User:80237travel

  Trip type: Business

  Extensive Mold, No Food Service, and Poorly Done Renovation

  03 Mar 2026

  I stayed one night at the Hyatt Place Houston-North and it was one of the worst hotel experiences that I’ve ever had. This property is well below Hyatt brand standards in almost every respect.The most serious issue was cleanliness. My room’s walk-in shower had extensive black mold. This was not a small patch or minor discoloration — it was widespread and clearly the result of long-term neglect. Mold like that does not appear overnight, suggesting the shower has not been properly cleaned or maintained in a very long time.World of Hyatt elite recognition was also nonexistent. I’m a globalist and received zero acknowledgment at check-in. Even a very basic request for a room on the top floor was not honored.The room itself had extremely limited amenities. The only toiletries were a bar of soap and wall-mounted shampoo, conditioner, and body wash dispensers. No lotion and no mouthwash were provided. There was also no in-room safe and no laundry bag in the closet.Although the hotel advertises a 2023 renovation, the property already shows significant wear and tear. The renovation appears to have been done cheaply and poorly. Furniture in the lobby was scuffed and scratched with some upholstery torn or ripped.Technology in the room was also lacking. The TV did not work at night (though oddly it worked the next morning). There was only one accessible electrical outlet and one accessible USB outlet in the room, which is completely inadequate for charging devices.Food and beverage options were also misleading. The hotel advertises the Hyatt Place brand standard Placery bar and restaurant with a menu of burgers, sandwiches, salads, and other items. None of that was available here. No food was being served. The bar sold only beer — no wine and no meaningful drink selection.The pantry was equally disappointing. The only items available were soda/pop and desserts. There were no snacks or basic grab-and-go options.Even more bizarre, the hotel requires a credit card hold for incidentals but does not allow you to charge anything to your room. When I asked the front desk why they require an incidental hold if nothing can be charged, the employee gave one of the most shocking responses I’ve ever heard in a hotel: she said the hold is “in case you poop on the floor or rub poop on the walls.” I’m not exaggerating. That was her explanation. It was astonishingly unprofessional and raises serious questions about the type of clientele the hotel deals with.All things considered, this is an awful Hyatt Place and far below what the brand normally represents. Between the mold, lack of amenities, poor renovation, nonexistent food service, and unprofessional staff, this property should be avoided. If you need to stay in this area, you would be far better off booking the nearby Marriott or Hilton.

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