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Jw Marriott Houston Downtown

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Jw Marriott Houston Downtown

locationDowntown, Houston - TX

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About Jw Marriott Houston DowntownAbout Jw Marriott Houston Downtown

Location

This hotel welcomes guests in Houston.

Facility

The hotel has a lift and features 328 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Jw Marriott Houston Downtown Amenities at Jw Marriott Houston Downtown

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Theatre

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1015

Very Good

217

Average

73

Poor

39

Terrible

34

Recent Reviews: 1378

  • User:Pynkice08

    Trip type: Couples

    Amazing Stay!

    rating26 May 2026

    My husband and I absolutely enjoyed our stay at the JW Marriott Houston Downtown. From the moment we entered the doors, the customer service was beyond superb. Robert at the front desk approached us, and welcomed us warmly, politely, and professionally. In doing so, he definitely made us feel comfortable. The JW Marriott (like most of them) was very clean, especially the lobby areas, including the rooms, and the atmosphere throughout the property was very quiet, relaxing, and stunning. Although, we experience a situation with our first room, Michelle handled everything quickly and professionally, and we truly appreciated her prompt assistance and resolution. Our in-room dining experience was wonderful as well. The food was delicious and arrived on time. Additionally, the bed and pillows were extra comfortable, making it very easy to relax and rest during our entire stay. Oh, and the lounge is absolutely gorgeous, and I highly recommend it for an area of peace and upscale experience. Overall, the hotel is in a perfect location downtown with close access to a variety of restaurants, entertainment, and other attractions if needed. I can definitely see myself returning here very soon, and would definitely recommend the JW Marriott to others visiting Houston. Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, responded to this review Thank you so much for your wonderful review. We are truly delighted to hear how much you and your husband enjoyed your stay with us.It’s especially meaningful to know that Robert made such a warm and lasting first impression, and that Michelle was able to quickly resolve your room concern with the level of care and professionalism we strive to deliver. We will be sure to recognize both of them for their outstanding service.We’re also pleased you enjoyed the comfort of your room, your in-room dining experience, and the peaceful atmosphere throughout the hotel. Your kind words about the lounge and our downtown location are greatly appreciated and perfectly capture the experience we aim to create for our guests.Thank you again for your recommendation—we look forward to welcoming you back to the JW Marriott Houston Downtown for another exceptional stay very soon.

  • User:JimE479

    Trip type: Family

    Convenient downtown location and nice rooms in historic building

    rating14 Mar 2026

    This hotel is in the heart of downtown Houston and is convenient walking distance to Daikon Park. Rooms are in good condition and our suite was roomy with a separate bedroom and bathroom (with separate shower and bath). Two items to be aware of in current timeframe. 1) the entrance to the hotel has construction on the road in front of the hotel, with the result of the valet parking being down the street. There is essentially no self parking so the valet is required. Car retrieval takes about 30 minutes (valet personnel are friendly, but understaffed), as well as the walk each time. 2. There are renovations underway inside the hotel making certain amenities harder to use (for example, the gym is only accessible by stairs from above or below its floor and the hallways have construction personnel working during business hours). There is a nice concierge lounge that has been relocated to the second floor which provides breakfast in the mornings and snacks throughout the day. Personnel there are quite friendly and accommodating.The restaurant in the main lobby serves meals throughout the day and we can recommend their breakfast to travelers.There is currently no pool on site, but we understand one will be constructed with the renovations that are underway. Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, responded to this review Thank you for staying at JW Marriott Houston Downtown.We’re glad to hear you enjoyed our convenient downtown location, spacious suite, and the friendly service from our team, including the concierge lounge staff. It’s also wonderful to know you enjoyed breakfast in our restaurant.We truly appreciate your patience with the nearby construction and ongoing renovations. These improvements are part of an exciting transformation designed to enhance our guest experience, including the addition of new amenities in the future. We appreciate your understanding during this time and hope to welcome you back soon to enjoy the finished updates.Warm Regards,Jelle VandenbrouckeGeneral Manager

  • User:Ben L

    Trip type: Couples

    Marriott bar

    rating28 Feb 2026

    The restaurant/bar is phenomenal. Dawn and Jeff were our bartenders and our experience was the best we had in Houston. 5 stars can’t recommend enough. Even if you don’t stay there go there. Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, responded to this review Thank you for staying at JW Marriott Houston Downtown. We appreciate you choosing our hotel and are glad to hear our team helped make your stay enjoyable. We look forward to welcoming you back in the future!Warm Regards,Jelle VandenbrouckeGeneral Manager

  • User:OnAir62154712283

    Trip type: Family

    Great place and amazing people! Highly recommended!!!!

    rating06 Feb 2026

    We recently stayed at JW Marriott Houston while attending my niece’s ballet event, and we had a wonderful experience. The highlight of our stay was Ana, a Filipina J1 staff member, who went above and beyond to make us feel welcomed. My sister were looking for a Filipino food and she provided great recommendations and kindly walked us to Finn Hall across the street from the hotel.We also encountered Ana again at Griffin, where she ensured our dining experience was excellent and made sure we had everything we needed. During checkout, she assisted us once more at the buffet area. Her professionalism, kindness, and attentiveness truly stood out.Additionally, the entire team was friendly and welcoming, including the chef at the omelette station, who was fantastic.Thank you to Ana and the JW Marriott team for making our stay memorable. See you soon—maybe in San Antonio! Give us a call! Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, responded to this review Thank you for staying at JW Marriott Houston Downtown and for sharing such a wonderful review. We’re delighted to hear that your stay while attending your niece’s ballet event was such a positive experience. It’s especially rewarding to know that Ana made such a meaningful impression with her attentiveness, warm hospitality, and thoughtful recommendations. We’re also glad you enjoyed your experiences at Griffin and during breakfast, and we appreciate your kind words about our culinary team.We’ll be sure to share your compliments with Ana and the rest of our team. Thank you for your recommendation, and we look forward to welcoming you back again—whether in Houston or perhaps San Antonio next time.Warm Regards,Jelle VandenbrouckeGeneral Manager

  • User:mpmayer2

    Trip type: Couples

    A vaguely pleasant stay

    rating27 Nov 2025

    The front desk and bellman were very helpful and friendly, otherwise this place needs a lot of improvements. Two nights in a row I had to remind them to clean the room, don’t expect an upgrade if you are a bonvoy or Amex platinum member which is usually given especially when the hotel is almost empty as it was during my stay. I have never stayed in such a JW. Marriot with poor attention to room details Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown, responded to this review Thank you for staying at JW Marriott Houston Downtown. We’re pleased to hear that our front desk and bell team made a positive impression. We’re sorry to see your stay didn’t fully meet your expectations and we hope to have the opportunity to welcome you back.Warm Regards,Jelle VandenbrouckeGeneral Manager

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