Platinum Inn & Suites Willowbrook Houston

NorthWest, Houston - TX

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About Platinum Inn & Suites Willowbrook Houston About Platinum Inn & Suites Willowbrook Houston

Location

This hotel warmly welcomes guests in Houston.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Parasols are available to guests. The hot tub in the pool area promises pure relaxation. A wellness area with a spa is available at the hotel.

Meals

A continental breakfast guarantees a great start to the day.

Amenities at Platinum Inn & Suites Willowbrook Houston

Facilities
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  Air conditioning
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  Car Park
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  Conference Room
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  Disability-friendly
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Pets
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Hygiene training for staff
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Protective equipment for employees
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  Protective hygiene screens
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  Safe Stay (AHLA)
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Continental Breakfast
Sport/Entertainment
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  Indoor Pool
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  Jacuzzi
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 131

User:Renee S
Trip type:
Sketch
04 Jun 2025
Things guaranteed in reservation were not available. I had to agree to mandatory “room service” daily before given a key - I was unable to opt out and did not feel safe leaving anything in my room. I will not stay here again Disappointed in Windham
User:Departure11889297439
Trip type: Solo travel
TRASH & OVER TAX PEOPLE
24 Sept 2024
They over charge and feel like they be scamming people for extra ! And I saw roaches and smelled mold. If you are on your time of the month don’t come her because they will charge you if you have a heavy cycle basically. Staff don’t know what they be talking about , one say one thing and the other one says another. Will not be back & the staff was laying out when I was trying to go home. Sam P, General Manager at Platinum Inn and Suites, responded to this review Dear guest, we had pest control check your room but no roaches were found.We do not charge anything extra unless damaged beyond use or is a bio hazard. Sorry to hear about the negative experience.
User:Wardclo89
Trip type:
Mold and roaches
27 Aug 2024
If you are black don't come here they're incredibly racist the staff is rude there is roaches everywhere. Mold. Bed bugs. And the front desk lady is the rudest and almost made me forget Jesus. I'm actually in the process of a lawsuit so that says it all. Econo lodge. Rocks tho! Sam P, General Manager at Platinum Inn and Suites, responded to this review Dear guest, no mold or bugs were found during the inspection of your room.We are glad you enjoyed staying with us for several weeks without any issues.Hopefully you were able to find alternate lodging.
User:GannonMatthews
Trip type:
Invasion of privacy
21 Jul 2023
Staff sound be charged with breaking in and entering. I'm sure they do it alot, we'll this time they were caught and I refuse to just let this go because This type of behavior needs to be stopped and I'm going to to help make that happen!
User:CraigWP7384WE
Trip type:
My "go-back-to" Hotel of all Houston@
15 Jun 2023
Want "no" peace?Then this isn't your best option. Want to leave unrested, ripped off, or disappointed??Then I'm sorry, this isn't a good choice for you. This hotel is the best bang for your buck in Houston & may beat the Hotels with Triple the price. The Washer/Dryer & soda/snack machines all WORK & free coffee almost ALL DAY! The Smart TVs allow for Movies through internet apps & cable as well. The maids are cheerful to either leave you to a nap or clean & restock your room!Does a person need paying $200 a night (and I have!) somewhere else to sip tea at the dining room or have a mint set so geeky like on your pillows?

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Platinum Inn & Suites Willowbrook Houston

Location

Facility

Rooms

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Meals

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