Sheraton Houston Brookhollow

Recent Reviews: 612

• User:mj2007_dfw

  Trip type: Business

  Dirty & Noisy Room

  05 May 2026

  I stayed on the 7th floor, and the wind noise from outside was extremely loud because the AC unit is an open window (it’s an older style AC but shouldn’t be this loud, obviously they never maintained it for noise/sound insulation, especially it’s closer to a freeway). I could barely sleep the entire stay.The room was also not clean upon check-in. There was hair on the bathroom floor, the room smelled stale instead of fresh, the desk was sticky and dirty, and the chair was visibly stained and unclean.Overall, this was a very uncomfortable experience, and I would not recommend staying here at all. General Manager, Agency / Consultant at Sheraton Houston Brookhollow Hotel, responded to this review Thank you, Mohammad, for sharing such a detailed account of your experience. We are very sorry that your visit was disrupted by both the noise from outside and the issues you encountered in your guest room on arrival. Losing sleep to a disruption like that can be truly frustrating, and our housekeeping team is especially concerned to hear about the cleanliness concerns you described.Your feedback is important to our team members, and we will use it to guide training and follow-up in both housekeeping and engineering. We appreciate you taking the time to let us know, and we are grateful for the opportunity to improve.

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• User:seanrobertgerrity

  Trip type: Couples

  Much good about it, but the poor quality beds ruin it.

  20 Apr 2026

  The good: The staff is really friendly and cheerful. That is usually a result of hiring good people and offering them good training. The rooms are quite clean. The price is surprisingly low for being in the middle of the 4th largest city in the U.S. The bad: The beds are exceedingly broken down. You will spend your night trying to climb out of a nearly foot deep hole in the middle of your bed. We had a room with two beds and each had our own bed. My wife is only 135 pounds and she experienced the same thing. Horrible on your back. They need to spend the money on new beds. Pillows are almost completely flat. Bath towels will rank with some of the tiniest and most thin you have ever seen.If you want a cheap place to stay for a few nights and are ok with sacrificing a good nights sleep, its ok. If you value sleeping well, you will regret it. No way we would stay here again until they upgrade their beds. General Manager, Agency / Consultant at Sheraton Houston Brookhollow Hotel, responded to this review Thank you for sharing such detailed feedback about your experience, Seanrobertgerrity. We are pleased to hear that you felt welcomed by our team and found your room to be clean and well cared for. At the same time, we are sorry that your guest room's beds and pillows made it difficult to get the rest you were hoping for, and that the bath towels did not provide the level of comfort you expected.Your comments about the condition of your guest room and its amenities have been shared with both our housekeeping and engineering teams so we can address these concerns and look at necessary improvements. We genuinely regret that this aspect of your stay kept you from wanting to return, as providing a restful night's sleep is central to what we hope every guest experiences.Thank you again for taking the time to lay out both the positives and the challenges. We appreciate the opportunity to make things better.

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• User:Susan K

  Trip type: Family

  Location great!

  05 Apr 2026

  The staff is outstanding. Friendly, efficient, and genuinely focused on the guest experience. Marriott should prioritize investing in a refresh. The Sheraton sign is not fully illuminated, the room furnishings feel dated, and the lobby could use an update.Making these improvements would likely drive higher occupancy and more repeat business. That said, the team does a great job compensating for the property’s age. The beds are comfortable, the hotel feels safe, and the buffet is enjoyable. The price is a true bargain, and the concierge level is a definite added benefit.I would stay here again. The nearby freeway was not an issue for noise, and the hotel itself was quiet, which matters a lot to me. Given the unique location and limited direct competition, it is surprising this has not already been remodeled and refreshed. Housekeeping also did an excellent job each day. Hats off to a really neat team of great people! General Manager, Agency / Consultant at Sheraton Houston Brookhollow Hotel, responded to this review Thank you so much for your thoughtful review and for sharing such detailed observations, Susan. Our team truly appreciates your kind words about the service you received and is glad you found your room quiet and the beds comfortable. We hear your feedback regarding the building’s condition and amenities, and will make sure your comments reach the appropriate teams so they can be thoughtfully considered.It’s wonderful to know that our location, the buffet, and the value of your stay stood out. Housekeeping will be so pleased to hear their efforts contributed to your experience. We hope we have the opportunity to welcome you back to Sheraton Houston Brookhollow Hotel and provide an even better stay next time.

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• User:Peter P

  Trip type: Business

  First meeting planned here and will definitely be a repeat customer for my Houston meetings.

  22 Mar 2026

  The location was great, just off the 610 Loop in Houston. Very friendly staff. Outstanding experience with the sales office in planning my meeting. They didn’t miss a step and assisted me in putting together every detail. Compared to other hotels in the area their rates were more than fair. I highly recommend this property. I’ll be calling the sales department for my next meeting as well. Oh yes I almost forgot to mention, the food and beverage planned was enjoyed by everyone in my group.PJP General Manager, Agency / Consultant at Sheraton Houston Brookhollow Hotel, responded to this review What a wonderful review, Peter! Our team is overjoyed that your first meeting experience at Sheraton Houston Brookhollow Hotel was such a success. It is fantastic to know our sales office helped make your event seamless and memorable, and we are grateful you found our rates and location competitive for the Houston area.Hearing your group enjoyed the food and beverage planning is just the icing on the cake. We cannot thank you enough for your high recommendation and for trusting us with your meeting. We will be ready to welcome you and your team back for your future Houston events!

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• User:Anderson S

  Trip type: Family

  Awful customer service. Subpar sheraton

  17 Mar 2026

  The room was subpar, the phones did not work. Room and bathrooms were dirty. Backboards of beds were peeling. Once lay down itching started. The night stand full of dust. I had to call from my phone to the front desk. Once they finally answered they did not fulfill any of my requests. I only had one set of towels. It was a 2 bed room, I traveled with my wife and daughter. Towels never arrived. I am a bonvoy member and even though I asked many times to make sure my acct was there. I have not received the points or the stay in my account. I went down and show pictures of all the issues of the room (still have the pictures) I was told a manager would reach out to me with points compensation. Never got that call. I called again a guy answered, I didnt get a name but initially he said he didnt know about the issue then almost immediately said he had seen an email. Again, It has been 3 weeks, no call no points not even counts as a stay in my bonvoy acct. It is as if I never stayed there. the only "apology" I got was from an agent that said the hotel has never had a renovation since it was built. General Manager, Agency / Consultant at Sheraton Houston Brookhollow Hotel, responded to this review Thank you for sharing your experience with us, Andersons. We are truly sorry for the many issues you encountered during your visit, particularly with your room’s cleanliness and maintenance and the challenges you faced in getting assistance from our team. It is clear that we did not deliver the level of care or communication you rightfully expect, and we regret the frustration this has caused, especially given your loyalty as a Bonvoy member.The matters you described involve both our housekeeping and Guest Relations teams, and we are taking them seriously. We know timely communication and support are fundamental, and you should never have to work so hard to resolve these concerns on your own.We appreciate the time and effort you took to share your experience and bring these issues to our attention. Your feedback will help us make improvements.

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