Extended Stay America Kansas City Overland Park Metcalf Ave.

Recent Reviews: 160

• User:Andrew C

  Trip type: Solo travel

  Miserable. Chaotic

  28 Oct 2023

  The front desk workers are extremely loud, especially the females. I was unlucky enough to have a room close to the lobby & it made the entire stay miserable. I was woken up countless times by the front desk employees screaming, laughing, etc. The breakfast is not great. The gym is tiny. When I arrived with a dog after viewing online that pets were allowed, I was told that dogs aren’t allowed at that hotel & to go board my pet instead. The hotel is extremely outdated & not a very peaceful place to stay. ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review Dear andrewcW3321UP, Thank you for choosing us. We apologize for the issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

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• User:Dylan M

  Trip type: Business

  Great experience

  03 May 2023

  I came here for a few weeks on a business trip and summer was the best! She seemed like the only employee with a smile on her face all the time and makes everyone feel extremely welcome! I would 10/10 come back ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review Dear dylanmY2013AJ, Thank you for this outstanding review and for selecting Extended Stay America for your time in the city. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Summer; we'll surely share your kind words with her. It was a pleasure hosting you, and we do hope to see you again soon.Sincerely,Hotel Management

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• User:joeycJ4465UZ

  Trip type: Couples

  GENERAL MANAGER WILL SEXUALLY HARASS YOUR WIFE

  30 Sept 2022

  BE AWARE BE AWARE BE AWAREGENERALMANAGER HENRY WILL SEXUALLY HARASS YOUR WIFEIf I could give this company a negative star rating I would be very very very careful coming to this location with your wife especially if she’s African-American the general manager here Henry has been sexually harassing my wife and saying derogatory comments to her I have also noticed him do it to other African-American married women in the building that are married I confronted him about the things he said to my wife after the confront he turned around and kicked us out of the Extended Stay I had to make a police report of sexual harassment against the general manager Henry because he also DNR’d us so we cannot be in Extended Stay anywhere due to him abusing his privileges as a general manager and speaking to women in a way that he shouldn’t not handling business properly at his hotel please be advised stay away and be aware of Henry the general manager keep a close eye on your wife’s around him he prays on women especially African American

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• User:debbie m

  Trip type: Couples

  always summer in sumner!!!

  22 Jul 2022

  awesome stay...summer is the best service receptionist! very confy room..clean..hot water..nice laundry..love the ammenties!!great location..walmart closeby...air conditioner too close to bed but it gets cold! ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review Dear debbie m,Thank you for being our guest and for reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable with many amenities and were pleased with our staff's exceptional service, especially Summer. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and considering the excellent location, we look forward to welcoming you back soon.Sincerely,Hotel Management

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• User:hassaan213

  Trip type:

  horrible place for vacation

  11 Nov 2021

  This was one of worst vacation experiences for us. Enter the hotel and staff has no clue if they are in hospitality business or prison in-charge, were in a bad mood unsure if they were overworked by the ongoing staff shortage.The room itself was supposedly a King bed Suite. It had a really bad murky smell which was barely bearable. The smell never really left no matter how much air freshener you used. The sheets on the bed and the pillows smelled as if they never went through laundry throughout their entire lifetime. Pillows were deformed and extremely uncomfortable and we all woke up the next day with a strained neck muscles. There was a sofa bed as well however no pillows or sheets for it and the mattress was badly stained and sofa had lots of hair as if a pet had rolled in their before we checked in. The room itself wasn't clean either with visible dust and old candies lying on the floor. It was pretty disgusting overall.Regarding the amenities, no coffee machine, the dishwasher had dirty utensils in it laying at the bottom, and it was pretty much stained with coffee, why install a dishwasher in room if it is just going to be unusable and disgusting. The microwave never really heated anything up as half of the buttons on it didn't really work. No room service and when I needed pillows and sheets for that sofa bed for my daughter, the front desk person said in an extremely rude tone that I should come down and pick up whatever is needed ( like as if it's not their job to adequately stock room for 3 people ?) There was no iron. The hair dryer was full of dust, appeared disgusting and yes you guessed it, didn't work. I did have to clean up a dead insect from the sofa bed as well prior to putting sheets on it.Now comes the nice part, not much traffic noise in the room, heating worked well, most of the bathroom was clean, ( sink was dirty), breakfast in am as promised and free parking.Overall, I would recommend folks to probably stay away from this place if you don't wanna spoil your vacation. It's NOT worth the price though okay place if you just want to take a nap for couple of hours.See attached pictures as well ESA GM, General Manager at Extended Stay America - Kansas City - Overland Park - Metcalf, responded to this review On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

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