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Sheraton Universal

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Sheraton Universal

locationUniversal Studios / Burbank Area, Los Angeles - CA

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About Sheraton UniversalAbout Sheraton Universal

Location

Guests can stroll over to Melrose Avenue, Hollywood, Beverly Hills, and downtown Los Angeles. Guests can catch up with friends over tropical drinks at 'In the Mix', take a refreshing dip in the heated outdoor swimming pool and hot tub or explore Universal Studios Hollywood and Universal Citywalk by hopping on the park's complimentary tram.

Facility

The hotel has a lift and features 436 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge). The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including beach volleyball, a gym, callisthenics, aerobics, a spa and hydrotherapy treatments.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Sheraton Universal Amenities at Sheraton Universal

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Beach Volleyball

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Centre

200 m

Beach

35 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1567

Very Good

182

Average

85

Poor

56

Terrible

68

Recent Reviews: 1958

  • User:Irja T

    Trip type: Family

    Love that valet staff!

    rating02 Apr 2026

    This review is specific to the valet team. They were so kind, engaging, and accommodating while we checked our bags with them for the day. Great service with a smile!

  • User:FrequentFlier545903

    Trip type: Family

    Great stay

    rating02 Apr 2026

    Thank you to Matthew and Edgar for being so great in the lounge, and thank thank you to all the lounge staff for their amazing service. Also thanks to Jerry for the great room!

  • User:miked40571

    Trip type: Family

    Great hotel and staff !

    rating31 Mar 2026

    Stayed at the Sheraton with family for a visit to See Universal Studios. Hotel was a great location, very clean and super friendly staff! Beds comfortable and breakfast and Starbucks in lobby was perfect. Met the General Manager, Tom Beedon, in the lobby and he was very welcoming. Special thanks to the Valet parking manager and all shuttle drivers to and from Universal park. We will definitely return !

  • User:Linda P

    Trip type: Family

    Great location and friendly staff!

    rating28 Mar 2026

    Valet staff was the best. Steph, David V and Daniel were cheerful, helpful and friendly. The provided excellent customer service during our stay.Loved that the hotel was dog friendly, but there wasn’t a dedicated grass or space for dogs to potty. Convenient location and less than 10 minute walk to Universal Studios. Will definitely return! Radiya Fatema, Marketing at Sheraton Universal Hotel, responded to this review Dear Valued Guest,Thank you for sharing your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and found our team to be friendly and welcoming throughout your stay.A special thank you for recognizing Steph, David V, and Daniel from our valet team — we’re thrilled to know they provided cheerful and excellent service. We will be sure to share your kind words with them.We’re also glad you appreciated our pet-friendly accommodations. At the same time, we value your feedback regarding the need for a more dedicated space for pets, and we will share this with our team as we continue to enhance the guest experience.Thank you again for your kind recommendation. We look forward to welcoming you back to Sheraton Universal for another great stay!Warm regards,The Sheraton Universal Team

  • User:Go262008

    Trip type: Family

    Great Stay

    rating28 Mar 2026

    Superb location for Universal Studios. Nice short walk to park. Never used the shuttle. Nicely updated rooms and common areas. Great club lounge. Manuel and Matthew went above and beyond and always greeted us with smiles! Warm pool and hot tub. Radiya Fatema, Marketing at Sheraton Universal Hotel, responded to this review Dear Valued Guest,Thank you for sharing your wonderful feedback! We’re delighted to hear that you had a great stay and enjoyed our superb location just a short walk from Universal Studios.It’s fantastic to know that you appreciated our updated rooms and common areas, as well as the warm pool and hot tub. We’re especially pleased that the Club Lounge was a highlight of your visit.Manuel and Matthew will be thrilled to hear your kind words — their dedication to going above and beyond, always with a smile, truly makes a difference in our guests’ experiences.We look forward to welcoming you back to Sheraton Universal for another exceptional stay!Warm regards,The Sheraton Universal Team

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