Super 8 By Wyndham Torrance Lax Airport Area

Recent Reviews: 327

• User:sanma12

  Trip type:

  Cheap, but...ugh.

  07 Nov 2024

  This was a cheap hotel, so some amount of jank is expected, especially since they seem to be doing some amount of renovations. However, between the noisy (and violent threats when called on it) neighbors, smoking smells in the hallways, absolutely uninspired breakfast (only Svenhard Danishes??), cigarette burns in the blankets, and non-functional WiFi, just everything was checking the absolute minimum bar boxes while still being actively unpleasant. Have a data plan, bring your own pillows, and maybe your own soap and TP. Also have plans for your own breakfast unless you *really* like sugar. Luckily there is a Costco and a Ralphs in short driving distance.The rooms were clean, and once the violent/noisy neighbor checked out, it was at least functional to sleep in. Guest Experience Team, Owner at Torrance Inn Lax Airport Area, responded to this review Dear sanma12, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations. We appreciate you noting that the rooms were clean, and we apologize for the noise disturbances and smoking odors in the hallways, which are not typical of our standards. We’ll address these issues and work to improve the guest experience. We’re also reviewing our breakfast options and WiFi functionality to ensure they meet our guests’ needs. We hope you’ll give us another opportunity to provide a more comfortable and pleasant stay in the future. Best Regards, Super 8 TorranceCustomer Care Team

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• User:Livingmybestlife2144

  Trip type:

  Worst hotel ever

  02 Sept 2024

  This hotel so hard will the service is horrible.Everything was broken, no microwave.It was like being in the movie a nightmare On elm street, I wouldn't wish it on my worst enemy.Don't you come here?Keep your money people too expensive and it was not worth 1 minute of it !! Guest Experience Team, Owner at Torrance Inn Lax Airport Area, responded to this review Dear guest, we’re truly sorry to hear about your negative experience. This is not the standard we aim for, and we apologize for the issues you encountered. Your feedback is invaluable, and we will address the concerns you raised regarding broken amenities and overall service. We strive to provide a comfortable and pleasant stay, and it’s clear we fell short in this instance. If you’re open to discussing your experience further, please contact us directly so we can make things right. Thank you for bringing this to our attention.Best Regards, Super 8 TorranceCustomer Care Team

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• User:Safari113186

  Trip type: Solo travel

  Slumming at Super 8

  23 Jul 2024

  The worst ever...if it wasn't for my illness and close location to my medical I would have NEVER stayed, for the following reasons:1. Website prices do NOT match what is charged at check-in (when I complained, owner said I signed the receipt that they refused to give me a copy bc I "cussed" him (called him a damn liar)...never sign receipts without glasses2. "Smokeless" hotel yet allow guest to smoke pot on the 2nd floor...when I mentioned it, staff shrugged their shoulders like it wasn't a big deal3. Coffee pot spitting out black pieces and the replacement pot did the same - no hot coffee nor tea (lobby had makings for tea but no microwavable cups to make in microwave)4. No phone in room & no one in the lobby answer when called from cell phone5. As stated by other guests, furniture is sticky, wifi is very weak, tub not clean (hair left in drain)6. "Free breakfast" is choice of cheerios or fruit loop cereal & pastries (probably the best part of the stay...which is sad when cereal choice is the best a hotel has to offer) oh and juice machine not working - probably bc the owner is too cheap to provide juice.7. Quest yelling / fighting (ghetto vibe) & Loud repairs going on late into the day, so no business calls or work accomplishedI would have done better sleeping in my car at a truck stop...8. Speaking of cars, employees seem to like parking in handicap spots (very close to the lobby) and I had to wait for the staff to move car so I could park** 8 reasons why at least now I remember now why I don't usually slum in Super 8s Guest Experience Team, Owner at Torrance Inn Lax Airport Area, responded to this review Dear Guest, We genuinely regret that your experience did not meet expectations and appreciate you bringing these issues to our attention. We understand the importance of accurate pricing and are reviewing our policies to ensure transparency and consistency at check-in. We also take complaints about smoking very seriously and will address the matter with our staff to ensure a smoke-free environment is maintained. Regarding the coffee pot and breakfast options, we will review our equipment and offerings to improve quality and convenience. The absence of a phone in the room and issues with communication are concerning, and we are working on ensuring better connectivity for future guests. We apologize for the discomfort caused by the condition of the furniture, Wi-Fi, and cleanliness issues, and will enhance our cleaning protocols and maintenance. To address the noise and parking concerns, we will remind staff to avoid inappropriate parking and ensure repairs are conducted at more suitable times. We value your feedback as it helps us to make necessary improvements and ensure a better stay for all our guests.Best Regards, Super 8 TorranceCustomer Care Team

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• User:erin k

  Trip type: Solo travel

  Did not honor pre-paid hotel reservation wouldn't let me check in took my money

  15 May 2024

  This place is horrible I paid for 3 nights and the front desk person would not let me check in. I went back next day to check in and he acted like he could not speak English. They charged me for 3 nights and now I have to dispute the charges & file a major complaint. Also, they don't tell you they are in the middle of a massive construction project!!!!! Buyer beware Would not recommend to my worst enemy. Do not go here!!!!!! Guest Experience Team, Owner at Torrance Inn Lax Airport Area, responded to this review Dear Erin, we're deeply sorry to hear about the negative experience you encountered during your attempted stay at our hotel. Your frustrations with the check-in process, including the lack of communication from our staff and the inconvenience caused by our ongoing construction project, are unacceptable and not reflective of the high standards of service we strive to maintain. We understand the importance of clear communication and efficient resolution of issues, and we sincerely apologize for falling short in this instance. Rest assured, we take your feedback seriously, and we will share these concerns with our team to prevent similar occurrences in the future. Regarding the billing issue, we will promptly investigate the matter and work to resolve it to your satisfaction. We truly regret any inconvenience or frustration you experienced, and we hope you'll consider giving us another opportunity to provide you with the exceptional stay you deserve. Please don't hesitate to reach out to us directly if there's anything further we can do to assist you or if you would like to discuss your concerns in more detail. Your satisfaction is our utmost priority, and we appreciate your feedback as it helps us improve our services for all our guests.Best Regards, Super 8 TorranceCustomer Care Team

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• User:hernandezhec2r199024

  Trip type:

  Nice and easy

  28 Apr 2024

  It was a trip that i needed to reflect one I can just sit in a queit and clean room which I can always count on wyndham is my personal favorite Guest Experience Team, Owner at Torrance Inn Lax Airport Area, responded to this review Dear guest, we're glad to hear that our hotel provided the quiet and clean environment you needed for reflection during your trip. Providing a comfortable and relaxing experience for our guests is important to us, and we're pleased that you consider Wyndham your personal favorite for your stays. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!Best Regards, Super 8 TorranceCustomer Care Team

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