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Courtyard Memphis East/Park Avenue

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Courtyard Memphis East/Park Avenue

locationEast Memphis, Memphis - TN

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About Courtyard Memphis East/Park AvenueAbout Courtyard Memphis East/Park Avenue

Location

This hotel is located in Memphis. The nearest airport is Memphis - International (MEM).

Facility

The hotel has 146 rooms and includes a lift and a reception desk. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. Everyday necessities can be purchased at the supermarket. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a babysitting service, room service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Separate bedrooms are available. A safe and a minibar are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics and a spa.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Courtyard Memphis East/Park Avenue Amenities at Courtyard Memphis East/Park Avenue

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

62

Very Good

97

Average

42

Poor

16

Terrible

19

Recent Reviews: 236

  • User:RegmarH

    Trip type: Friends getaway

    I do not recommend this hotel.

    rating22 Mar 2025

    I will begin this review by suggesting that the hotel may be under renovation currently. The first thing I noticed when I drove up is that the front of the hotel and the grounds in general look like they were recently attacked by rockets. There is even a burned-out car in the parking lot and the entire facade of the hotel is completely demolished.The lady at the front desk was very nice even though I arrived with my daughter at about 11:30 at night. We were given a very clean room that looks like it was recently renovated. The bed was comfortable, and though the tiny refrigerator didn't work, and even if it did it only was designed to run for 2 hours at a time, the room was overall comfortable.However, we traveled with a team of other girls on the volleyball team, and their families had various results to report. One changed their reservation to another hotel because she saw mold in the bed. Another changed their reservation to another hotel because she had reserved two queen size beds for a family of four and received one king size bed. Other parents reported that their rooms were in various states of disrepair and cleanliness. The ice makers didn't work anywhere in the hotel. When I noticed that the first ice maker was out of order I went downstairs to the front desk to report it. There was a different lady at the front desk, and she said to go use the ice maker on the third floor. When I got to that ice maker, it was out of order as well. She did not tell me that she could give me ice from the ice maker behind the front desk. I went without ice that night. The pool is closed with a sign that says under maintenance, and thank God it is because it looks terrible.Breakfast - that was a new story. Breakfast consisted of scrambled eggs and sausage - either links or patties, very dry, with another container of oatmeal, while on the side there was yogurt and toast and bagels. The coffee was lukewarm and the options for creamer and sugar were very limited. In fact there was no creamer at all. The lunchroom itself consisted of a small conference room with about four tables at which guests could sit, so we were a bit cramped. The tables were also of dubious cleanliness.The elevator appears to have been used to move heavy objects recently. The rug was torn and in several places there was bare wood visible underfoot.I am honestly appalled that Marriott would put their name on this hotel. I do not recommend staying here unless you are very budget conscious, and you get a very good deal on the price. Gregory Kent, General Manager at Courtyard by Marriott Memphis East/Park Avenue, responded to this review Dear RegmarH:Thanks for your feedback to us, and our hotel team regrets that you were disappointed with your stay with us. We will certainly use your feedback to make improvements.We hope that you will consider staying with us again for a better experience when you are traveling in Memphis.Sincerely,Scott KentGeneral ManagerCourtyard by Marriott

  • User:alwayspeachy59

    Trip type: Solo travel

    Above and Beyond Service!

    rating16 Feb 2025

    The service at this hotel is outstanding! I was in town due to my father being hospitalized and chose this hotel based on location and the fact that both my son and my daughter had previously stayed here on other trips to Memphis. I also advised my brother & sister-in-law to stay here as well, which they did. Tony Griggs and his staff provided excellent service. I was obviously upset upon check-in and the genuine care the staff showed me was amazing. Tony handed me his business card and told me to email him if I needed to extend my stay. Unfortunately, both my brother and I did indeed have to extend and Tony graciously extended both of our rooms at our booking rate. My father ultimately passed away and once again we needed to extend our stays. Lisa at the front desk was amazing. She took care of extending our rooms once again. This was huge as it took at least one worry off of our plates as we made arrangements for my father. When my son arrived, he mentioned that his mom and uncle were at this hotel and that he and his family had come for the funeral. Tony was at the desk when my son checked in and immediately knew who we were and got my son taken care of as well. I saw Lisa in the mornings when I would go to the Bistro for coffee. She was so sweet to me and even worried when she didn't see me one morning (the morning my father passed away). When I saw her the next day and told her of my father's passing, she came out from behind the desk to give me a hug. This is what genuine care and comfort look like! I also have to mention Kathleen, my housekeeper throughout most of my stay. What a nice lady! She spoke to me every day, asked if I needed anything and most days would go in and refresh my room even though I told her I didn't need anything. She asked every day how my father was. Everyone at the hotel seemed to know what was going on with me and with my brother. This will be my go-to hotel for future visits as we still need to get my mother taken care of. Having worked for The Ritz-Carlton for 22 years, I can tell you that Tony, Lisa, Kathleen, and all of the other staff I encountered, provide Ritz-Carlton level service. That alone makes it worth staying at this hotel!The rooms are clean and nice. All areas of the hotel where well maintained. One item of note for business travelers especially, bring a wall charger for electronics, there are no USB ports to plug in to in the rooms. Gregory Kent, General Manager at Courtyard by Marriott Memphis East/Park Avenue, responded to this review Dear alwayspeachy59:Thanks for your nice review and very kind words.Our hotel family again extends our heartfelt sympathy to you for your loss.I really appreciate your compliments to Tony, Lisa and Kathleen, each who are valued members of our Marriott family. I will share your thanks with each of them.Please visit us again when you are traveling in Memphis.All best wishes,Scott KentGeneral Manager Courtyard by Marriott

  • User:710janat

    Trip type: Business

    I’ll be back!

    rating11 Jan 2025

    I’m in Memphis once a month and have struggled to find decent Marriott properties. I decided to give this one a try and am so glad I did. The front desk staff were friendly and very welcoming - they even acknowledged my almost platinum status which was sweet. Bistro staff in the morning were also very friendly and efficient. The room was a little dated but it was clean and comfortable. Some of the previous reviews are very negative which made me nervous but I had a great experience and will definitely be back. Gregory Kent, General Manager at Courtyard by Marriott Memphis East/Park Avenue, responded to this review Dear 710janat,Thanks for choosing to stay with us and for providing your feedback.We're very pleased to hear that you enjoyed your stay!We certainly look forward to welcoming you back when you're traveling in Memphis again. In the meantime, Happy New Year!Sincerely,Scott KentGeneral Manager

  • User:Trina M

    Trip type: Business

    Shout out for helping me find my phone!!!

    rating19 Aug 2024

    I would like to give a huge shout out to the entire staff at Courtyard by Marriott off Park Ave in Memphis. I had lost my phone and the staff all helped me locate my phone. I can’t thank them all enough for the professionalism , compassion, and teamwork. Thank you so much Marriott staff. Gregory Kent, General Manager at Courtyard by Marriott Memphis East/Park Avenue, responded to this review Dear Trina M.,It was a pleasure for us to have you stay at our hotel, and we're thankful that your phone was found. Please visit us again when you're in Memphis. It will be a delight for us to welcome you back again!Sincerely,Scott KentGeneral Manager

  • User:Elizabeth E

    Trip type: Couples

    Definitely consider

    rating04 Aug 2024

    This was a solid hotel. We don’t need much, but quiet and clean. Room was a double queen with lots of space. Check in front agent super professional. Just a room, this is a perfect place. AC and fridge kept everything and everyone nice and cool. Gregory Kent, General Manager at Courtyard by Marriott Memphis East/Park Avenue, responded to this review Dear Elizabeth E,Thanks for choosing to stay with us and for your nice comments.Our team is very pleased to hear that you enjoyed your guestroom and our staff.Please visit us again when you're traveling in Memphis.Sincerely,Scott KentGeneral ManagerCourtyard by Marriott

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