The Westin Memphis Beale Street

Recent Reviews: 1547

• User:Quest714802

  Trip type: Couples

  Very Disappointing Stay

  30 Mar 2026

  Dear Westin at Beale Street, Memphis, TN,I make it a point to leave positive reviews when warranted, as I believe in acknowledging commendable service. However, I feel compelled to express my disappointment regarding my recent one-night stay at your establishment.To begin on a positive note, the location was ideal for my first NBA game, and the hotel itself was visually appealing. The staff at the front desk were pleasant, as were the bartenders during my visit.Nevertheless, several issues during my stay were unacceptable. As a Gold Member of Marriott, I have experienced higher levels of service in the past, though my travel for work has decreased recently. My late husband was a devoted Marriott member, achieving the highest status prior to his passing.Regrettably, I must state that I will never stay at this Westin again. I called earlier that day to request an early check-in and was assured that the staff would do their best to accommodate me. However, upon arrival around 3:15 PM, I was informed that our room would not be ready until 4:00 or 4:30 PM. While I attempted to remain understanding, this was inconvenient as we wanted to attend the arena for the team practice. After leaving our luggage and dining, we returned only to learn that our room would not be available until 5:00 PM.I was then told that there were six guests ahead of me, and unfortunately, my loyalty as a Marriott member seemed to bear little weight. As time progressed to around 5:20 PM, I was informed again that there were still six people ahead of me, despite fewer guests occupying the now-crowded lobby. At this point, we were forced to open our suitcase in the lobby. Just as we were about to request our luggage back, I received a call at 5:45 PM informing me that our room was finally ready. We had little time to settle in before heading across the street for the game.I would like to emphasize that this situation appears to be a recurring issue during NBA game events. It is unfair to place your front desk team in such a challenging position without adequate support. Transparency regarding this problem would be beneficial for all involved. Additionally, the staff lack the necessary tools to manage the chaotic check-in process effectively; my contact information was simply noted on a blank piece of paper.Furthermore, it seems impractical to schedule only one bartender to serve the increasing number of guests waiting for their rooms. This created a frustrating situation for many families, who found themselves purchasing snacks from the hotel store for their children. Offering complimentary beverages or snacks would have been a simple yet effective gesture.Lastly, upon entering our room, it was evident that insufficient cleaning staff were on duty, as the room did not appear to be ready given the short turnaround time required.While I understand that challenges can arise, it is clear that this has become the norm at your hotel. Families were left waiting in an inadequately equipped lobby, and the Westin missed an opportunity to transform this waiting period into a positive experience. With ample time to prepare for such events, better planning could have alleviated many of these issues.I recognize that I am just one voice among many, but I hope that Marriott prioritizes customer care for all guests, regardless of their loyalty status.Despite the Westin on Beale Street's attempts to hinder my first NBA experience, our team won—Go Spurs! OH - thanks for the 500 points!Sincerely,A Very Disappointed Marriott Member General Manager, General Manager at The Westin Memphis Beale Street, responded to this review Thank you for taking the time to share such a detailed and thoughtful review with us. We truly appreciate you doing so, and we’re especially grateful for your loyalty as a Marriott Gold Member. Please also allow us to acknowledge your late husband’s incredible commitment to the brand. That kind of loyalty means a great deal to us, and we’re so sorry this experience did not reflect the level of care you deserved. We’re glad to hear our location and team made a positive impression, but we are truly sorry for how the rest of your stay unfolded. The delays you experienced with your room, especially with multiple changing timeframes, are understandably frustrating and not the kind of arrival we want for any guest. Having to wait that long, adjust your plans, and ultimately prepare for your evening in the lobby is not acceptable, and we completely understand how disappointing that must have been. You also brought up several important points regarding how busy event days are handled, and we appreciate you bringing this up. We never want our front desk team or our guests to feel unsupported during those high demand times. We’re also very sorry to hear your room did not feel fully ready upon arrival. That added frustration after an already long wait is something we take very seriously. Please know your feedback has been taken to heart. We hear you, and we understand the impact this had on what should have been a special trip. While we’re glad you were still able to enjoy the game and that your team came out with a win, we regret that your experience with us detracted from the overall visit. Thank you again for sharing your experience and for your continued support. We truly hope we may have the opportunity to restore your confidence in us in the future.Warm Regards, Kim Murray General Manger The Westin Memphis Beale Street

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• User:gfderms

  Trip type: Couples

  Never again!

  24 Mar 2026

  We arrived a half hour after the 4 pm check-in time and were told our room was not ready and they didn’t know when it would be ready. That’s when I noticed about 75-100 people in the same boat milling around the lobby because they had given a “special” group permission to stay until 4 pm. They allowed this special group to checkout late, didn’t hire extra staff to clean the rooms asap and knew that 40 rooms paid for by customers would never be ready on time. We finally entered our room at 7:15pm. No compensation, not even a drink or food voucher. Meanwhile the hotel was racking in the money from the bar and restaurant because we were all stranded there. We had to cancel our dinner reservations because we couldn’t get ready nor did we have a chance to rest before dinner. Instead we split a hot dog at the bar.When we did get to a room it was not handicapped accessible as we had requested. “Maybe tomorrow we’ll have an ADA room they said. We wanted to get you in a room asap”….3 hrs and 15 min later. We had come from a Springhills Marriott and expected the Westin to be a step above. It wasn’t. Our room is so small I had trouble finding a spot to put the luggage rack to open my suitcase. The special bedding they talk about consisted of a coverlet that was covered in pulled strings and a quilt so heavy that I won’t be using it. This is the first negative review I’ve written in my long life and they deserve every word. I feel very little regard for us as travelers. Most regard for their pocketbook. General Manager, General Manager at The Westin Memphis Beale Street, responded to this review Thank you for sharing your experience. It is very disappointing to hear about the extended delay at check-in and the lack of clear communication around room readiness, especially after a long day of travel. Your concerns regarding the room not meeting your accessibility request are also not reflective of the type of experience we aim to provide. Your comments are being taken seriously and will be reviewed internally to ensure better planning, communication, and overall guest care moving forward. It is our hope that you will give us another chance to change your lasting impression. Warm Regards,Kim MurrayGeneral MangerThe Westin Memphis Beale Street

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• User:BluesDoctor

  Trip type: Couples

  Nice hotel in a great location

  24 Mar 2026

  Without a doubt this is the best place to stay for an event at the Fed Ex Center. We had awesome service from the start with valet parking by Ifram and check in with Adi. Our room was quiet and very clean with nice amenities. Not always the case near Beale Street. We will definitely stay here again. General Manager, General Manager at The Westin Memphis Beale Street, responded to this review Thank you for sharing your experience with us! We're so glad our location was ideal for your visit, and that our team provided a warm welcome. It's also great that you found the room clean and quiet. We'll be sure to share your kind comments with Ifram and Adi, and we can't wait to welcome you back soon!Warm Regards, Kim Murray General Manger The Westin Memphis Beale Street

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• User:Lynn E

  Trip type: Friends getaway

  Girls trip success!

  08 Mar 2026

  Girls road trip 2026 was great to stop here on our way to Nashville. Angel was super sweet checking on us and making sure the bar served us great espresso martinis! Thanks Angel and crew for making us feel special! General Manager, General Manager at The Westin Memphis Beale Street, responded to this review Dear Lynn,Thanks for stopping by! We're glad to hear our team took care of you well and that you enjoyed the martinis. It was a pleasure serving you and your gals, and we hope you will visit again the next time you're passing through the area. If you haven't already, please come back and try the Courtside Grill sports bar; it's the best sports bar in downtown Memphis!Warm Regards, Kim Murray General Manger The Westin Memphis Beale Street

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• User:jgrandpa

  Trip type: Family

  Grizzlies

  07 Mar 2026

  Marriot members and I am sorry to say what a disappointment our stay was here. We were not even thanked for being members when we checked in.We have stayed here a few times when we come to watch the Grizzlies, but we will think twice when we come back to Memphis in December. Our room was not ready after the 4:00 p.m. check-in time, so we ran behind meeting up with friends. The man who had to not only deal with, but MANY other was giving it his best, so thank you. I asked to speak with a manager, but he/she never showed.Courtside Grill-avoid if you want breakfast. We waited for over 10 minutes for someone just to greet us. After we were seated, it took more time, and the food was not good. I can't imagine how bad service really gets because they were not even busy. Westin, do better if you want to keep loyal customers General Manager, General Manager at The Westin Memphis Beale Street, responded to this review Thank you for taking the time to leave us your feedback. We're sincerely sorry to hear about any service concerns during your visit, and we understand your frustration. We always want our guests to have the best experience possible, so we will be sure to discuss your concerns internally and make any improvements where necessary. It is our hope that you'll consider joining us again soon. Warm Regards, Kim Murray General Manger The Westin Memphis Beale Street

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