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The Westin New Orleans

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The Westin New Orleans

locationDowntown, New Orleans - LA

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About The Westin New OrleansAbout The Westin New Orleans

Location

This hotel is located in New Orleans. The nearest airport is New Orleans - International (MSY).

Facility

The hotel has a lift and features 437 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and cash machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms include a double bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (for a fee) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Comfortable sun loungers are available on the terrace. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. A fortifying breakfast is served daily.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at The Westin New Orleans Amenities at The Westin New Orleans

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Cloakroom

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

661

Very Good

120

Average

52

Poor

44

Terrible

31

Recent Reviews: 908

  • User:kevintechnology

    Trip type: Friends getaway

    Where the drinks flow but the hot water doesn't

    rating30 Mar 2026

    Rating: 7/10My friend and I stayed here in rooms 2212 and 2214 (both "1 King Bed, River View, Deluxe Guest Room") for two nights in March 2026.Positives:• The location strikes a nice balance. It sits just outside the French Quarter, close enough to walk into the action, but far enough removed that coming back at night actually feels like an escape.• Our rooms overlooked the Mississippi River, with chaise lounges positioned right by the window. It made it easy to sit back for a bit and watch the boats roll by, which ended up being one of the more relaxing parts of the stay.• The staff were responsive and helpful, especially when it came to arranging adjoining rooms ahead of our arrival. That kind of coordination can be hit or miss, and they handled it well.• The hotel bar is worth calling out on its own. Floor-to-ceiling windows overlooking the river, and legitimately strong Sazeracs that held their own against the ones at the Roosevelt. Not something I expected from a Westin.• At one point we came back in the afternoon to find a bartender in the elevator handing out margaritas. I have stayed in a lot of hotels and had never seen that before. It was exactly as welcome as it sounds.Negatives:• After a long night out, I went to take a late shower and found there was no hot water. That is the kind of issue that is hard to overlook, especially when everything else is working.• Beyond that, not much to complain about. For a four-star hotel, this is a strong option. Just make sure the hot water situation is sorted.

  • User:LVMARK2003

    Trip type: Couples

    Great Experience!!!!

    rating28 Mar 2026

    I would like to begin my review by describing the hotel and it's location.It has to be the BEST location in New Orleans!!!!!!!!!!!! We had a river view room thatcould not be any better. Ships and barges were fun and easy to watch from our room as they passed by regularly on the Mississippi River. Our room was super clean and comfortable. For a similar view, there is also an observation deck on the 11th floor which has a bar and restaurant that overlook the river and city. The entire French Quarter was easily accessible by walking or taking the trolley. Frenchman St. wasjust a short Uber ride away for some great music. Now, on to the staff. Prior to our visit, I had called the hotel to get details and ask a few questions about the area. I had the pleasure of being connected to Guisselle Villegas. Guisselle is the Reservations Supervisor for the hotel. She is not only super friendly and kind, she was most knowledgeable about the city and things for us to do and see. She went above and beyond our expectations to be sure that Liz and I had a lovely time during our first stay in New Orleans.Guisselle also introduced us to the best Concierge team we have ever found!!!!!!! Daisy and Roxie ARE the Concierge Services team and booked some great excursions for us. We took a narrated van tour of the city, a swamp tour, and also went to the WW2 museum. Daisy and Roxie were also able to direct us to some specialty restaurants that we would not have found on our own. The entire staff at this hotel is fantastic. This was our first trip to New Orleans and plan to return soon!!!!We will be staying at the Westin New Orleans again!!!!!

  • User:Paul G

    Trip type: Couples

    Top Hotel in the heart of New Orleans

    rating21 Mar 2026

    An amazing hotel in a fantastic location. Wonderful bar area, very clean rooms, amazing choice at breakfast & great food in the evening... however it is the staff here that make this hotel very special so here are some special thanks: Lets start with Phil at the main entrance door..what a lovely & very knowledgeable guy. Amanda on reception recognised us from our stay last year & truly treated us beyond our expectations - thanks Amanda x. Special thanks to Brenda, Kayla & Adit in the bar...Kayla good luck in your training..you were lovely. But thanks to the whole Westin team here in NOLA...brilliant!See you soonPaul & Sue GillettEngland katie obrien, General Manager at The Westin New Orleans, responded to this review Good Morning!We are so happy to hear the team took good care of you! We love to hear this. We do hope that you will be back soon!

  • User:Tracey W

    Trip type: Friends getaway

    KUDOS TO THE STAFF!!!

    rating18 Mar 2026

    I know the staff thought I forgot about them BUT no ma'am and no sir!!! When I tell you I was treated like Westin Family...Bay-bay!!! I got the royal treatment while I stayed the last few days of Mardi Gras ending on my Fat Tuesday Birthday!! BIG THANKS and shout out to Queen LaShawn, Bonita, Samara, and Taahiry (or Taahira) for being absolutely TOP NOTCH and going above and beyond to make my time at the Westin a 5 STAR experience. The supervisor needs a PROMOTION, RAISE AND A PAID VACATION for her professionalism and dedication to providing excellent customer service. She facilitated a memorable birthday experience for me and my guests. Her staff is a reflection of her proficient managing skills and all around great personality. I don't want to leave out Brett from the Cafe. He made the brunch even better with his great attitude and anticipating my needs. I will definitely stay at Westin whenever I'm in New Orleans and I've recruited more future guests from me retelling the experience I had while there February 15th-21st!!! Thanks again! katie obrien, General Manager at The Westin New Orleans, responded to this review Good Afternoon,This just made our day! We love to hear this kind of feedback on the team and will be sharing this out. I am so very happy to hear you had a great stay with us and I truly hope we see you again either next MG season or before!

  • User:Julia W

    Trip type: Family

    We will never stay at this hotel again

    rating16 Mar 2026

    We have stayed at the Westin New Orleans several times before but our recent visit was a disaster. They lost our prepaid reservation for 3 rooms, charged our credit card for meals in the restaurant that we never went to, charged our credit card again for hundreds of dollars and could not explain why, tried to tell us that a city view was equivalent to a river view, and argued and insulted us at every turn. If we had not had confirmation of our prepaid reservations we would have been turned away with no rooms. We have tried to resolve this at the front desk but have not had any success. We paid thousands of dollars up front to be treated like this. This is not the New Orleans way, any other hotel would be better than this. katie obrien, General Manager at The Westin New Orleans, responded to this review Good Afternoon,I am so very sorry you had this issue. This is not the experience we want any of our guests to have. I am currently looking through your reservations so I can connect with you. We would like to make sure to make this right as this is deeply disappointing. I thank you for sharing this feedback as with this we can learn from our shortcomings and grow.

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