The Benjamin – Royal Sonesta Hotel

Recent Reviews: 3607

• User:Matej C

  Trip type: Family

  Excellent hotel, fantastic service , hospitality at the maximum level

  30 Apr 2026

  Me my wife and our 16month old son stayed at the hotel for 6 days and i must say we were more then impressed. The suite was big , new and super clean.The staff is amazing . In the restaurant , lobby and the reception they all deserve high praises.The food and drinks are delicious aswell.Will definitely come back and recommend this place to everyone!See you soon . Matej, Patricia and Ruben Guest Services, General Manager at The Benjamin Royal Sonesta New York, responded to this review Hi Matej,Thank you so much for your wonderful feedback! We're thrilled to hear that you and your family had an impressive stay and enjoyed the spacious and clean suite. Our team will be delighted to hear your praises, especially as they strive to provide amazing service in the restaurant, lobby, and reception areas. It's great to know you found our food and drinks delicious as well. We look forward to welcoming you back soon and appreciate your recommendation.Sincerely,Sonesta Management Team

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• User:Rosanna R

  Trip type: Couples

  Lovely hotel but one bad experience

  16 Apr 2026

  We recently stayed at The Benjamin for a special weekend getaway, and there were many aspects of our stay that were truly wonderful. The concierge was exceptionally professional and helpful when I requested help in arranging cake and champagne to celebrate my husband’s birthday be ready in our room for our arrival. We also really enjoyed our experience at The Parliament restaurant; the staff there were warm, attentive, and made dining a pleasure. Our one-bedroom suite was spacious, comfortable, and exactly what we were hoping for, great space with kitchen.However, there was one very disappointing experience that unfortunately overshadowed what would have otherwise been a lovely weekend. A member of housekeeping knocked on our door around 6:00 PM, and when we explained that we were heading out to dinner at 6:30 and that it was not a problem if the room wasn’t serviced, she responded by yelling at us, this happened twice because she returned as we were leaving even though we said we did not need the room serviced. We really had only requested some towels but the front desk said they could send someone to freshen up. The interaction was unexpected and upsetting to say the least. We live a little over an hour north of nyc and chose this staycation as a way to celebrate not only my husband’s birthday, but also the completion of my chemotherapy treatment, after an incredibly difficult year that included the loss of my mother. We were able to get away to see a show, museum and some nice dinners. Because of that, this trip held a lot of meaning for us, and the negative encounter with housekeeping really detracted from what should have been a positive and memorable experience.To the hotel’s credit, a manager did apologize when I spoke to him and acknowledged the situation, but beyond that, no further action was taken. We hope that additional training is provided to this particular housekeeper to ensure more respectful and professional interactions with guests in the future.Overall, The Benjamin has many strengths, but this experience left us disappointed and did impact what should have been a special weekend. Not sure we’d stay again. Guest Services, General Manager at The Benjamin Royal Sonesta New York, responded to this review Hi Rosanna,Thank you for sharing your detailed feedback. We're delighted to hear that you found our concierge service exceptional and enjoyed your dining experience at The Parliament restaurant, as well as the comfort of your suite. These are aspects we strive to perfect for each guest. However, we are genuinely sorry to learn about your disappointing interaction with housekeeping. It’s deeply concerning and not reflective of our service standards. We understand how significant this stay was for you, and we regret that this incident impacted your experience. Your feedback is valuable, and we will review this internally to ensure more respectful and professional interactions in the future. Thank you again for recognizing our strengths despite this drawback. We sincerely hope to have the opportunity to welcome you back in the future.Sincerely,Sonesta Management Team

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• User:tonigB9523SM

  Trip type: Family

  Amazing terrace suite

  15 Apr 2026

  A fabulous hotel in a great location. We were surprised with a free upgrade to a terrace suite and it really made our stay extra special, we enjoyed a cold beer on the terrace on an evening after lots of walking around the city. The hotel is really conveniently located, the staff were friendly and helpful. We paid a security deposit when we checked in, this was refunded back to us within 24 hours of checking out. Room minibar is priced as you would expect but there’s lots of space in the fridge to store your own things. The bed is huuuuge! And very comfortable. Bathroom was small but adequate, lots of storage space too for cases. Guest Services, General Manager at The Benjamin Royal Sonesta New York, responded to this review Hi Toni,Thank you for sharing such a detailed and wonderful review of your stay with us! Delighted to hear you enjoyed the complimentary upgrade to the terrace suite. It sounds like you made the most of the city views and relaxation. Our team is glad to have been friendly and helpful, and we're pleased that the location met your needs perfectly. It’s great to know the amenities, like the minibar and the comfortable bed, added to your experience. We truly appreciate your kind words and hope to welcome you back soon.Sincerely,Sonesta Management Team

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• User:lavishamohi

  Trip type: Business

  3-week stay at the Benjamin

  07 Mar 2026

  I recently spent three weeks at the Royal Sonesta and it truly felt like a home away from home. As a Platinum member, I was generously upgraded to a beautiful one bedroom corner king suite, which made such a long stay incredibly comfortable.Our room was always spotless each day, thanks to Cheryl in housekeeping.What really sets this hotel apart though is the staff. After just a short time everyone seemed to recognize us and greet us by name, which made the experience feel personal and warm.At The Parliament, Said, Carlos, Elizabeth, and Dimitri were always so kind and genuinely happy to see us. They took the time to recommend nearby spots that we ended up trying and every single one was fantastic.Teju, the bellman, was also amazing. He was incredibly kind, helpful, and always greeted us with a smile while assisting with anything we needed throughout our stay.And a special shoutout to Ivan at the front desk, who consistently made sure we were taken care of and went out of his way to make our stay seamless.Staying somewhere for three weeks really gives you a sense of how a place operates day to day, and the Royal Sonesta exceeded expectations across the board. Exceptional service, wonderful people, and a stay we won’t forget.We will absolutely be back and this will now be our regular place to stay whenever we’re in NYC. Guest Services, General Manager at The Benjamin Royal Sonesta New York, responded to this review Hello Lavisha,Thank you for sharing your wonderful experience with us. We’re delighted to hear that your extended stay felt like a home away from home. It’s fantastic that you enjoyed the upgraded suite and found it comfortable. Cheryl will be thrilled to know her efforts in housekeeping made a difference. Our team at The Parliament, including Said, Carlos, Elizabeth, and Dimitri, are truly appreciated for their kindness and local recommendations. Teju and Ivan will be pleased to know their assistance left a positive impression. We are proud of our exceptional staff and are glad they contributed to making your stay memorable. We're looking forward to welcoming you back on your next visit to NYC.Sincerely,Sonesta Management Team

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• User:michelle l

  Trip type: Family

  Great hotel, great staff, great location.

  12 Feb 2026

  The Benjamin Hotel was a lovely surprise. From the friendly doorman who greeted us with a smile to the front desk staff our experience was first rate. The hotel is conveniently located near two subway stations and Grand Central. The suite we stayed in was beautiful and the cleaning staff was friendly and efficient. It also had a nice gym for a quick workout and a very good restaurant where we had a delicious celebratory dinner. The hotel is located near many restaurants where you can get a cup of coffee, healthy meal or bagel and cream cheese if you like. An enjoyable stay is centered around a friendly hotel staff. The Benjamin Sonesta’s staff is terrific! Guest Services, General Manager at The Benjamin Royal Sonesta New York, responded to this review Hello Michelle,Thank you so much for your kind words! It’s wonderful that the team made your stay memorable, from our friendly doorman to the efficient cleaning staff. Our location truly makes exploring the city convenient, being close to subway stations and Grand Central. We're delighted that you enjoyed the fitness center and had a great dining experience at our restaurant. The nearby dining options are indeed a bonus, and we're thrilled that you appreciated them as well. Your positive sentiments are valued, and we hope to welcome you back for another splendid stay in the future.Sincerely,Sonesta Management Team

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