The Times Square Edition

Recent Reviews: 487

• User:Red_Dolphin-Media

  Trip type: Friends getaway

  Titanium Returning Guest - Memorable Terrible Service

  02 Apr 2026

  Titanium member who returned for one night in April 2026 after my last stay in 2024. Service lacked again as it did then.No upgrade offered (higher floor in narrow room) so I asked to pay for one and got a nice balcony suite for the extra $200 plus tax which was well worth it. Service is cold.At check in I was told I had a "$40 credit" that could be used on anything at the hotel but the minibar. I specifically asked if it could be used toward breakfast and was told yes (I assume the agent who checked me in knew I was only there one night since he confirmed that). I had breakfast day or check out and sure enough no credit applied and when I asked I was told I was "confused" and that it never applies to date of departure. I wasn't sure told that and specifically asked if it could be used toward breakfast and told yes. A manager named Dylan told me he would credit it due to the "guests" confusion. Very rude.I was on the 37th floor and as others said, it is noisy until the late hours of the evening. I am a heavy sleeper so I didnt mind. Shower was very nice and AC worked very well - bed very comfortable.If they stopped managing the hotel with management that belongs at a Motel 6 I would gladly return again. Until then this is a no for me and I don't recommend as there are many other nice places even less expensive than this in NYC and Times Square that don't try to cheat their customers and call them "confused" later. Do better Marriott! Tameira K, at The Times Square EDITION, responded to this review Good morning Red_Dolphin-Media, Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay did not meet your expectations, particularly regarding the service experience, room upgrade process, and confusion with the credit applied during check-out. We appreciate you highlighting areas where improvement is needed, and we deeply regret that aspects of your experience left you feeling dissatisfied. On a positive note, it's good to know you enjoyed the balcony suite, the comfortable bed, and amenities like the shower and AC. Your detailed review helps us better understand how we can improve moving forward, and we truly value your loyalty as a Titanium member. Thank you for sharing your experience.

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• User:Seng100

  Trip type: Business

  Edition located next to Times Square

  23 Mar 2026

  Visited for 2 nights to attend to a venue on the west side. Hotel is located off Times Square with all its attendant benefits and woes (loud, busy safety); I did not mind it. Arrival was met promptly and professionally by the front door staff who directed me to the lobby (located on the 10th floor). You are made to become aware of a distinct aroma in this property that I suspect will engender different opinions - I did not care for it. Check-in was efficient and friendly; assigned room was on a high floor (thankfully as one can still hear the noise from the street at night). It was very small (not unexpectedly) but functional and arguably a trifle expensive - given the rather standard amenities. Room was largely functional viz., lights, climate control, wifi etc. The bed was very comfortable and shower provided more than adequate water pressure. Partook breakfast in restaurant (located on 9th floor that required 2 elevator rides) - which was very good in a nicely furbished/decorated restaurant but crazy expensive ($55 for eggs, meat + latte). I also did not care for the $40 "destination fee" that I was only able to take advantage of for 1 of the 2 days I stayed. Overall, I think this is a nice property if you are keen to be close to Times Square. It makes an effort to exude a sense of luxury - but that is not commensurate with the room rates.

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• User:divine2402

  Trip type: Family

  Mixed Experience Despite Ambassador Status

  09 Feb 2026

  Check-in was smooth and my husband’s Ambassador status was acknowledged; unfortunately, that’s where the positive experience ended.Despite availability of rooms facing Times Square, no room upgrade—or even a room with a view—was offered. For a property at this price point and brand level, that was disappointing.The room itself was impractical. Electrical outlets are extremely limited: in a double room, only one side of the bed had a single outlet, forcing a choice between charging a phone or plugging in a CPAP machine. This is a significant oversight.Storage is also lacking. The closet is very small, and once winter coats are hung, there’s virtually no space left for anything else. The bathroom is equally undersized and felt incomplete, with the shower door missing. The nightstands don’t have drawers, further limiting functionality.While the hotel has a modern aesthetic, it ultimately feels style-forward with cost-cutting details that detract from comfort. Overall, it looks upscale at first glance, but the experience doesn’t align with the Marriott EDITION brand standards we expected. Phillip Persky, Guest Services / Front Office at The Times Square EDITION, responded to this review Thank you for sharing your detailed feedback. We're glad to know that your check-in experience was smooth and your husband’s Ambassador status was acknowledged, as these are important elements of a positive stay. However, we hear your concerns regarding the lack of a room upgrade, the impracticality of the room design, and the challenges posed by limited electrical outlets, storage, and bathroom functionality. It’s clear these aspects impacted your overall experience and fell below your expectations for a property at this level. We appreciate you taking the time to provide such a thorough review, and your observations about style versus comfort are especially valuable. Thank you for helping us understand where improvements may be needed—we deeply value your perspective.

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• User:rubypb2016

  Trip type: Couples

  Superb Stay!

  06 Feb 2026

  This gorgeous property is at the center of the theater district. It is also adjacent to many other attractions. Our anniversary stay was made special with attention to every detail. We had outstanding service. Our sincere gratitude to exceptional Kunchok in Guest Experience, gracious Front Desk Shah and Danny, knowledgeable Concierge John and efficient and wonderful bar attendant Joseph. We thank the entire team for our special memories. Kudos to upper Management for their great leadership! We highly recommend this property.

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• User:Robert B

  Trip type: Solo travel

  Outstanding service from The Edition hotel, Times Square, New York City

  06 Feb 2026

  We had a terrific stay as usual. The reason for a 5 rating is the exceptional service from the staff.Kunchok in guest services, Shay and Danny on the front desk, John the concierge, John at the front door, Joey the waiter in the bar, and the chambermaids, all made us feel so welcome and appreciated.The entire staff made this stay very special.Congratulations to upper management for hiring a caring staff and setting the tone for outstanding service.

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