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The William Vale

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The William Vale

locationBrooklyn, New York Area - NY

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About The William ValeAbout The William Vale

Location

This hotel is located in the heart of New York City.

Facility

The hotel has a lift and features 183 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, room service, a laundry service and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service.

Rooms

Rooms are equipped with air conditioning and central heating. Some rooms have a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. Guests can choose from a range of leisure activities, including cycling/mountain biking, crazy golf, a gym and a spa.

Meals

Dining facilities include a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at The William Vale Amenities at The William Vale

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1037

Very Good

216

Average

115

Poor

85

Terrible

90

Recent Reviews: 1543

  • User:Barb L

    Trip type: Family

    A Rocky Start, a Wonderful Finish

    rating31 May 2026

    We visited the William Vale in May 2026 for our daughter's graduation. We were originally put in a room right next to the elevator and we didn't think we could sleep because of the noise. Christian, the house keeping manager, worked with us to move to a different, much quieter room, and it made our stay so much nicer. He really went above and beyond because it was late in the day. Can't wait for our next stay! William Vale Reviews, Owner at The William Vale, responded to this review Hi Barbl,Thank you so much for celebrating with us. We appreciate your understanding regarding the initial room assignment and are glad to hear that Christian was able to enhance your stay by assisting with the room move. It's wonderful to know you enjoyed a quieter environment for your daughter's graduation. We look forward to welcoming you back for your next visit!Thanks,Samantha JonesGeneral Manager

  • User:camronshelton

    Trip type: Couples

    Spectacular Views, Outstanding Service, and a Memorable Stay at The William Vale

    rating28 May 2026

    We stayed two nights at The William Vale and had a wonderful experience overall.One of the main reasons we chose this hotel was that they accommodate cats, and they were absolutely amazing with our pets. Finding a luxury hotel that genuinely welcomes cats can be difficult, so this was a huge plus for us and made the stay even more enjoyable.First, the customer service was fantastic. Everyone was incredibly helpful, welcoming, and genuinely made us feel at home from the moment we arrived.We stayed in Suite 1620, which features a wraparound balcony with breathtaking views stretching across Manhattan all the way to the Brooklyn Bridge. The views alone make this room worth considering.The bathroom was another highlight. The large soaking tub and shower are positioned next to a window overlooking the city, creating a unique and relaxing experience, especially at night.The room itself showed some signs of wear and tear, which suggests it gets a lot of use, but it was still comfortable and enjoyable.A few tips for future guests:* Request a fan if you prefer extra airflow while sleeping.* Have the minibar fridge emptied if you plan to store your own drinks and want to avoid any accidental charges.* Be aware that the bell staff must assist with luggage carts.My only real criticism was the elevator situation. During our stay, only one guest elevator was available, while the others primarily served the rooftop bar. This resulted in long waits and crowded elevator rides, which became frustrating at times.That said, the concierge team was exceptional. They handled a UPS delivery for us flawlessly and went above and beyond to make sure everything was taken care of.Despite the elevator issues, the incredible views, outstanding service, and truly pet-friendly atmosphere made for a memorable stay. We would happily return and highly recommend it to anyone traveling with cats. William Vale Reviews, Owner at The William Vale, responded to this review Hello Camronshelton,We appreciate your kind words about your recent experience with us. It's wonderful to hear that our team provided exceptional service and made you feel at home during your stay. We're glad you enjoyed the breathtaking views from Suite 1620 and found the bathroom to be a highlight of your visit.Thank you for sharing your insights regarding the elevator situation and your tips for future guests. We value your feedback as we continually strive to enhance our guest experience. It's great to know that our pet-friendly policy contributed positively to your stay, and we look forward to welcoming you back in the future.Thanks,Samantha JonesGeneral Manager

  • User:Jessica T

    Trip type: Friends getaway

    Good views but lots of issues

    rating17 May 2026

    Hotel is beautiful and clean. Service is either excellent or very average. Got looked down on at the rooftop restaurant. Was asked to prove I have a credit card, and when I told them I was a guest they acted all apologetic. I had excellent service from the waiter at Leuga during lunch on May 4th. Incredibly kind, friendly and helpful. I’m sorry I didn’t take his name :( I was in a suite with wraparound balcony. The views were very beautiful but the room was a bit run down. Bathroom door handle was broken. The biggest red flag to me is that they took a 1280$ CAD deposit on check in, then confirmed it was going to get released / refunded… Which it still hasn’t. They sent me a bill where I see it in the credit line, but there is no credit transaction. They keep arguing it’s on the bank side. But bear with me, they processed a 25$ refund a couple of days later and that showed within 2 days. It’s now been 15 days and I’ve yet to see my 1280$ charge reflected as a credit. I wrote to them and they maintain it will show up. Well, my credit card says I’m allowed to do a charge back in a couple of days so I guess if they wanna do it the hard way, I will proceed with that. Would be so much more simple to not keep the guests deposit hold for so long… William Vale Reviews, Owner at The William Vale, responded to this review Hi Jessica,We appreciate your feedback and are glad to hear you enjoyed the views and found the hotel beautiful and clean. It’s wonderful that you received excellent service from the waiter at Leuga; we will certainly recognize their efforts. We empathize with your concerns regarding the deposit hold and the condition of your suite. Your comments are valuable in highlighting areas for improvement. If you need further assistance, please feel free to reach out to us at fom@thewilliamvale.com.Hope to hear from you soon!Thanks,Samantha JonesGeneral Manager

  • User:Mindy F

    Trip type: Family

    The best experience!

    rating22 Feb 2026

    Our experience at The William Vale could not have been any better. We were offered an early check in as our room was available and they were so helpful and accommodating when the weather wreaked havoc with our plans. Our room was superb with a great bed and nicely appointed bathroom. We used the workout room daily and enjoyed a session in the sauna and hot tub. The coat concierge was invaluable! We will definitely be back. William Vale Reviews, Owner at The William Vale, responded to this review Hi Mmfoley,We are thrilled to hear that you had such a wonderful experience with us! It's great to know that our early check-in and the assistance from our team made your stay more enjoyable. We appreciate your kind words about the room and the amenities, including the workout area and sauna. Thank you so much for celebrating with us, and we look forward to welcoming you back soon.Thank You,The William Vale Team

  • User:C4090USsophiet

    Trip type: Couples

    A real disappointment post check out

    rating08 Jan 2026

    Unfortunately, I am posting this bad review as I am still awaiting my room deposit ($500 taken on check in) to be refunded to me, nearly 30 days after checkout. We had a fantastic stay and the room was lovely - we couldn’t fault anything regarding the stay and this has tainted our whole trip massively. William Vale Reviews, Owner at The William Vale, responded to this review Hello CUSsophiet, We understand your frustration with the delay in receiving your room deposit after checkout. It's great to hear that you enjoyed your stay and appreciated the room, but we regret that this issue has overshadowed your experience. For assistance, please feel free to reach out to us at fom@thewilliamvale.com.Thank You, The William Vale

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