Red Roof Inn Niagara Falls

Recent Reviews: 237

• User:Tammy P

  Trip type: Couples

  Horrible experience at this hotel!

  04 Sept 2025

  Word of advice...don't EVER trust the pictures you see of hotel rooms on websites like Expedia, Hotels.com, etc.!A few years ago (prior to Oct 2024, but date would not go back any further) my husband and I decided last minute to go back to Niagra Falls for the weekend to celebrate our anniversary. Had I seen anything like this photo when I was looking for hotel, I would have never booked 2 nights here! The photos online showed a decent, clean, budget friendly hotel, not this smelly, disgusting place. The bathroom was filthy, the carpet was nasty, the sliding door did not lock and I don't even know wth was going on with the headboard (see picture)! It was a last minute trip and there were not many hotels that had vacancies, so we booked here. As soon as we walked in the room, my husband and I looked at each other and simultaneously said "hell no"! We tried calling other hotels but everything was booked by then. I was not about to sleep on the disgusting sheets that were on the bed so we drove to Marshall's and I bought a set so we had something clean to sleep on. To top it off, I think there were drugs being sold out of the room next door. All night long you could hear their sliding door opening and closing and see headlights shining in our room! We could not get out of there fast enough in the morning. Of course we had to fight with the desk clerk to get a refund. We ended up having to pay for that night, but we did get our money back for the second night. Never again!! I certainly hope this hotel has been totally remodeled or torn down by now. Madison Velian, Marketing at Red Roof Inn Niagara Falls, responded to this review Dear Tammy P, We are sorry to hear your recent experience at the Red Roof Inn Niagara Falls did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,AnnRed Roof Management RediResponse Specialist

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• User:Escape33534000244

  Trip type: Solo travel

  DISGUSTING

  30 Dec 2024

  My first room still had a washrug and soap that was used left in the shower .... My second room had a bug possibly cockroach come out of the microwave after I warmed something up... I had to throw away my $30 door dash order ... Then there was a similar bug crawling on the mirror. I also had no toilet paper on my first room. They need actual housekeepers or cleaners, absolutely DISGUSTING. Do not recommend zero stars Madison Velian, Marketing at Red Roof Inn Niagara Falls, responded to this review Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Niagara. I was saddened to read that your stay fell short of your expectations due to the insects you reported and the other concerns you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.  Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.  Sincerely,ChirellRed Roof Management RediResponse Specialist

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• User:Simon B

  Trip type: Solo travel

  Pack plenty of jackets unless you want to freeze.

  30 Nov 2024

  1)Heating inside room barely worked2)Poor Security. a)Patio door didn’t lock properly was wedged closed with piece of light metal b)Room door had large gap at bottom which meant it could be easily compromised if you knew how. 3)Room was dirty4)Brown fluid discharge from bath tap which made me hesitant to use shower. 5)No tissues in bathroom/room 6)Rubbish wasn’t cleared from bins in room on daily basis. 7)Security in building was poor as anybody could walk in unchallenged. Front desk was barely ever staffed. Possibly the worst red roof I’ve stayed in.

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• User:bmm62

  Trip type: Couples

  Overpriced

  17 Sept 2024

  The hallway is dingy. Rooms are stark with no pictures on the walls. Bathroom needs updating. Carpets have been replaced with flooring. Beds were comfortable. Closed the pool the day we arrived while weather was still warm. Way overpriced for the quality of the place. Front desk staff dealt with customers with food in her mouth. Toilet clogged and had to change rooms at 10pm.

• User:Simon B

  Trip type: Solo travel

  Nightmare on Niagara Falls Boulevard

  01 Dec 2023

  Checked in on Thanksgiving night. Insects crawling around on the floor plus various items in room damaged, asked to be moved, moved upstairs into a room without working heating and a faucet that had rusty brown/red water coming out of it. A comment was made by reception that they would have to cancel somebody else’s stay as they were full? The next morning the owner didn’t believe that I was in that room until I showed them the numbered key cardMoved into a third room where the ground floor patio door wasn’t secure. No coffee was offered in the morning. The hotel was insecure as the front desk was unstaffed 95% of the time and there were numerous side entrances that were not locked. Don’t let the clean look of the entrance fool you into thinking it’s a good place to stay.

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