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The Westin Philadelphia

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The Westin Philadelphia

locationDowntown, Philadelphia - PA

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About The Westin PhiladelphiaAbout The Westin Philadelphia

Location

This hotel is located right in the heart of Philadelphia.

Facility

The hotel has 3 lifts and features 294 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, 24-hour room service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a projector.

Rooms

Rooms feature a living room and a bathroom. Air conditioning ensures comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, a games console and WiFi (for a fee) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics, a spa and a sauna. Activity coordinators organise an entertainment programme for adults and children.

Meals

The dining area includes a restaurant and a bar. A continental breakfast guarantees a great start to the day.

Amenities at The Westin Philadelphia Amenities at The Westin Philadelphia

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

397

Very Good

250

Average

98

Poor

54

Terrible

39

Recent Reviews: 838

  • User:gemmaandhal

    Trip type: Couples

    A Perfect Overnight Stay!

    rating07 Mar 2026

    From check in with SEAN T to the beautiful clean suite,to dinner at the restaurant with DEREK helping us….this overnight stay was perfect! The Westin in Philly is beautiful! The hotel was very clean and housekeeping obviously took pride in their work. The hotel is connected to a mall at Liberty Place which is also a very nice shopping area. Westin is making Marriott proud! Hold on to your Westin Philly staff, you have some of the nicest people working for you that I have ever met!

  • User:fishmenger

    Trip type: Family

    Disapointing

    rating16 Feb 2026

    Checking in was a breeze and the staff was lovely. The room was a bit outdated, the hot/cold lever in the shower came off while we were using and the AC barely worked, the room felt a bit musty with the carpet as well. For 1 night it was fine, I wouldn't stay there more than that. Free Starbucks coffee in the lobby is a nice wake up treat. Matt Nelson, General Manager at The Westin Philadelphia, responded to this review Dear Valued Guest,Thank you for your feedback. We're glad you found the check-in process smooth and appreciated the lovely staff, as well as the complimentary Starbucks coffee in the lobby. We're sorry to hear that aspects of your room, including the shower and AC. We underwent a full renovation recently and typically receive very positive feedback but will address these maintenance issues with our team. Thank you again for your feedback. We value your insight and will review your room to ensure it is up to our standards. Kind Regards, Matt

  • User:Luis P

    Trip type: Family

    1 star - completely unacceptable experience

    rating17 Jan 2026

    We had a reservation at The Westin Philadelphia for January 9, 2026, and it was canceled without any notice or explanation. We traveled all the way from Los Angeles and did not find out until we arrived at the hotel, which is completely unacceptable for a hotel of this supposed caliber.To make matters worse, the Director of Front Desk, Farrukh Anwar, was absolutely horrible. He showed zero professionalism, zero empathy, and made no effort to help us find another hotel or provide any alternatives. No accountability, no solutions—just indifference. That is not how a director, or anyone in hospitality, should treat guests.This situation left us stranded in Philadelphia with no room, no explanation, and no support. For a Westin property, this level of service is shocking and embarrassing. The front desk clearly needs more professional, competent leadership, because the current management failed us completely.I strongly advise anyone traveling especially from out of state to think twice before booking here. This was a stressful, disappointing experience that could have easily been avoided with basic communication and professionalism. Matt Nelson, General Manager at The Westin Philadelphia, responded to this review Dear Valued Guest,Thank you for sharing your experience regarding your recent reservation at The Westin Philadelphia. I am deeply sorry to hear about the challenges you faced regarding your reservation. I understand how frustrating and stressful this situation must have been, especially considering the effort you made to travel from Los Angeles.Your feedback about your interaction with the Director of Front Office. Experiences like yours are important for highlighting areas where improvement is needed, and I truly appreciate you bringing this to attention.Once again, I regret the distress this experience caused and thank you for taking the time to share your detailed review. Kind Regards, Matt

  • User:Mestraud2

    Trip type: Family

    Wonderful, clean hotel in city center

    rating07 Jan 2026

    Lovely hotel. The staff is amazing. Rooms are spacious.Staff are knowledgable of the area and services available. The servers/ bar people in the restaurant are fast and friendly. I typically order the Westin Breakfast and have enjoyed it numerous times. The oatmeal is also delicous. For dinner I've had the salmon as well as one of the salads. Both were flavorable. Food delivery is well set up - there is a table across from the check in desk for food delivery so pick up is in the lobby. Making reservations on the Marriott Bonvoy app is easy. The hotel is city center. Walking distance to restaurants and shopping. Easy access to Drexel, UPenn, and CHOP.We will return. Matt Nelson, General Manager at The Westin Philadelphia, responded to this review Dear Valued Guest,Thank you so much for taking the time to write such a great review of our property. We are very happy you enjoy your visits and look forward to your next visit.Kind Regards, Matt

  • User:asdca

    Trip type: Business

    Lousy stay, bad service and no follow up.

    rating10 Nov 2025

    Lousy stay, bad service and no follow up. That about sums up my one night stay at this property. I’m giving it a bonus star because my room was nice, the bed was comfortable and the bell staff and valets were great. Otherwise, it was an awful stay. Room service was delivered hours early, waking me up from a sound sleep. Then when it was delivered at the right time, the order was wrong. When I had to call the front desk (about room service and because something was wrong with the HVAC), the phone went unanswered for five minutes - it just rang and rang. Each time the only way to get the call answered was by calling from my cell, not the room. Housekeeping also knocked on the door while the DND was on the room. I was told my room service would be comped, after so many issues, but it wasn’t. At checkout, it was like I was disturbing the associate at the desk. He couldn’t have been less interested in me. Didn’t ask about my stay, didn’t say thank you, didn’t say much of anything. The only bright spot, service wise, was the bell and valet staff. I would never consider staying here again. Matt Nelson, General Manager at The Westin Philadelphia, responded to this review Dear Valued Guest,Thank you for taking the time to share about your recent experience on Tripadvisor. While I am glad you enjoyed your room and our valet service, I am terribly sorry several other aspects of your visit were not as expected. I'd greatly appreciate the opportunity to connect with you directly regarding our service shortfalls during your visit. My email is mnelson@westinphila.com. Kind Regards, Matt

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