Best Western Plus Pleasanton Hotel

Recent Reviews: 113

• User:Mark G

  Trip type: Couples

  Very Nice Stay

  25 Dec 2024

  WOW!!! Very nice stay at the Best Western Plus, Pleasanton, Texas. We met Jason at the front desk when we checked in. His fabulous personality set the tone for the entire stay. We saw him several times working the guests and making sure that everyone was happy with the accomodations. As we walked into the hotel the curb appeal was very striking and clean. It proves that there is "leadership on duty". The morning breakfast was also very well appointed with a variety of breakfast choices to satisfy any discriminating traveler. Give the Best Western Plus, Pleasanton, a try and say hi to Jason on the front desk!!! Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review Dear MarkG165,Thank you for your kind comments and 5 star rating! We're thrilled to hear about your positive experience at Best Western Plus, Pleasanton. Our team, especially Jason, strives to create a welcoming atmosphere for all our guests. It's great to know our facilities and breakfast options exceeded your expectations. We appreciate your kind words and look forward to welcoming you back for another excellent stay.Warm regards,Guest Relations Specialist

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• User:Johnny G

  Trip type:

  Best Western is the best

  02 Jun 2024

  I always stay at your hotel as a rewards membership I find all the services u provide are excellent. Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review Dear Johnny G,We can't thank you enough for your five-star rating of our hotel. We are happy to hear that you enjoyed all aspects of your stay. We can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We appreciate your loyalty and look forward to your future visits!

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• User:Voyage63855547118

  Trip type:

  Average quality and a bit overpriced for one night stay

  18 Oct 2023

  Room was ok, breakfast was ok. When arriving to check-in, person at front desk was overwhelmed with constant ringing of the phone.Room key cards would not open exterior doors on either side of motel, requiring us to use ONLY the front entrance. Person at front desk stated that sometimes happens with some card keysBefore checkout, we got a notice from our credit card company regarding the charge, which was $100 more than the reservation. Only after ASKING at the front desk were we told that was "normal" and the charge would come off, since we paid by CC.Overall, the place was ok, but a bit expensive for just one night, where all we needed was a room. The breakfast was a nice addition, so we didn't have to leave the property. Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review Hi Voyage63855547118,Thank you for sharing your experience with us. We strive to give you a great experience, and we are pleased to learn that we could meet your expectations in many ways, especially since you found the rooms comfortable and you enjoyed the breakfast offered at our hotel. I am so sorry to learn that there was any kind of billing issue. If there were any other holds placed on your card, it can take up to 10 business days to fall off the account. If this situation does not resolve correctly, I encourage you to call the hotel to continue this conversation. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

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• User:markavila74

  Trip type:

  Poor hotel

  11 Aug 2023

  Room has trash on floor and in trashcan, towels were dirty, microwave did not work, key card did not work, pricy for a bad hotel. Staff was very dry , as if the customers were an inconvenience. upon checking, I was asked for ID and credit card and not given any other info. later during the evening with different staff member I asked about extending one more day, i same room was told that could not be done. I would have to check out then try and book online, I booked online and the next morning asked if I could stay in same room. staff said they cannot do online reservation and I would need to cancel and book with them. I have receipt for 2 nights at total $290.00. my card had a total of 750 taken off card. Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review Hi markavila74, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we are not able to address the issues and misunderstandings right away. As per our investigation, you were booked for one day only for the room that you have stayed and the room was reserved for another guest for the next day. This is the reason why we were not able to let you stay for another day in the same room. Your reservation confirmation should have included the hotel’s Terms and Conditions for cancellation, extension, no-shows, and refund availability. Please consult that agreement for more information. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again.

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• User:luv4berrys

  Trip type:

  Great stay!

  29 Jun 2023

  Best Western was there for us after discovering an Airbnb that was booked turned horribly wrong! We were able to book quick, choose a room upon arriving and were kindly greeted from the staff at the front desk. The hotel was clean, well taken care of and the pool was great to enjoy after a long day of traveling in the heat. Breakfast the following day was wonderful as well with waffles, potatoes, eggs, and of course the well needed coffee. As we left the staff again was very friendly. The stay was so great we stayed again on the trip back home. Guest Relations Manager, General Manager at Best Western Plus Pleasanton Hotel, responded to this review Hi luv4berrys,I am happy to hear that you had a great time at our hotel! Thank you for taking the time to share your experience, we're pleased to hear that our hotel was clean, our customer service was great and you enjoyed the breakfast offered at our hotel. It is great to hear that you enjoyed our swimming pool and we can't wait to give you another five-star experience!

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