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Courtyard San Antonio Airport /North Star Mall

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Courtyard San Antonio Airport /North Star Mall

locationAirport Area, San Antonio - TX

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About Courtyard San Antonio Airport /North Star MallAbout Courtyard San Antonio Airport /North Star Mall

Location

This hotel is located in San Antonio. The nearest airport is San Antonio - International (SAT).

Facility

The hotel has a lift and features 78 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. Everyday necessities can be purchased at the supermarket. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a flatscreen television, a games console and WiFi are provided as well. The daily newspaper is laid out for guests in the the rooms. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa and a sauna.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. A delicious breakfast provides energy for the rest of the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Courtyard San Antonio Airport /North Star Mall Amenities at Courtyard San Antonio Airport /North Star Mall

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

96

Very Good

65

Average

31

Poor

22

Terrible

10

Recent Reviews: 224

  • User:Angela B

    Trip type: Family

    Update Needed

    rating22 Mar 2026

    The location is great and the lobby is very nice. Our room (220) was really bad. The floor was squishy and felt very unstable. The bathroom sink had a large crack in it. The tub is in desperate need of resurfacing. The finish was worn away and I could feel bumps under my feet. The drain area was disgusting. The room was clean enough, it was just very tired and old and needs an update. I'm truly not sure if it is even safe with the floor. My husband walked out of the bathroom, into the sink area, and I was in bed and I could feel it move as he walked.

  • User:Jen H

    Trip type: Family

    My experience at Courtyard by Marriott San Antonio Airport has been absolutely horrible.

    rating22 Oct 2025

    My experience at Courtyard by Marriott San Antonio Airport has been absolutely horrible.First, on day one of my stay, there was no hot water in the sink. We reported it immediately, and a plumber came to the room. He said he would return soon to fix it, but he never came back. When we called the front desk to request a room change, the staff told us they didn’t have permission to move us.Second, on days two and three, we had the exact same issue — still no hot water, and again, no one would authorize a room change so we could have basic amenities.Third, since checking out, I have called this hotel over a dozen times to discuss compensation for the inconvenience. Despite multiple promises, neither the manager (Deanna) nor the general manager (Ruben) has returned my calls. It has now been more than 45 days with no response.I also contacted Marriott Bonvoy customer service and spent more than 2½ hours on the phone, only to be told they could not help beyond asking the hotel to call me — which, again, never happened.I have been a Marriott Member for over 25 years, and this has been one of the most disappointing experiences I have ever had.I do not recommend this hotel due to the poor facility (no hot water), lack of communication (no follow-up for over a month), and complete failure to take responsibility for their actions. This experience has made me seriously reconsider my loyalty to the Marriott brand.

  • User:Peter S

    Trip type: Family

    Great trips

    rating07 Sept 2025

    Friendly service and great location for the airport. The price is right including a breakfast. It was comfortable and quiet during the night.

  • User:Joshua B

    Trip type: Couples

    ⭐ 1 Star (because zero isn’t an option)

    rating11 Jul 2025

    If you’ve ever wondered what it’s like to survive a night in a post-apocalyptic motel run by a guy who may or may not be cooking meth in the back—look no further!From the moment I opened the door, I was hit with the unmistakable scent of mildew and shattered dreams. The carpet smelled like it had been through three floods and a failed exorcism. Water damage decorated the walls like abstract art—but not the good kind, more like “moldy sadness.”The tub looked like it hadn’t been cleaned since the Nixon administration, and I wasn’t entirely sure it didn’t double as a science experiment.And then there was the front desk clerk. I don’t like to judge, but I’m fairly confident he either just came from a rave or mistook drywall for powdered donuts. He was twitchy, shirtless, and had the energy of a squirrel on Red Bull.Overall, I came for a good night’s sleep and left with emotional trauma and a strong urge to shower with bleach.Would not recommend unless you’re filming a horror movie. Even then—bring your own set.

  • User:DoUBalloon

    Trip type: Business

    Great location, tired finishes

    rating31 May 2025

    This is a prime location just minutes to the SA Airport. The finishes in the hallway look tires, worn and uncared for. Worn and dirty carpet in hallways. Messy, & dirty in front of top elevator. Lobby was made up to corporate standards and left to decline. Had the owners invested to bring up the standards and maintenance was a higher priority this would be the place to come back to, again & again. ➕Convenience: Near airport without any airport noise in the back; even numbered rooms. Near good restaurants and close to the mall. Reasonable charge for secured parking. Rooms appear clean. Cheerful & helpful staff. Our experience was less than 30 minutes from door of hotel to flight gate, including dropping off a rental car and TSA security. ➖Dirty carpet in hallway. Lack of maintenance with dirty carpets, torn leatherette in lobby. Dated colors in lobby. It’s a shame because this should have been a better experience.

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