Quality Inn & Suites Airport North

Recent Reviews: 88

• User:GerardSnoeck

  Trip type: Couples

  Poor

  08 Oct 2025

  Staff was friendly, room large but worn out. Not clean ( see photo’s), bad maintenance. What’s the purpose of having a bath when you can’t use it. Why an extra fee on top of the fee an taxes you pay when you book and pay. Breakfast wasn’t topped up.Next time I’ll skip this one

• User:Roland M

  Trip type: Family

  Dreadful experience

  15 Apr 2024

  We arrived at 3:00 pm. I went immediately to the hot tub. There was a large, dead crow floating in it. At 10:00 pm, the dead bird was still floating in the hot tub.The house phone was dead during our entire stay. The in-room coffee maker was broken. We discovered a lot of broken glass in the parking lot where we had parked the night before. The management will not answer my calls either at this location or at the company headquarters. The latter has hung up on me twice today without provocation, purportedly while transferring me to a supervisor. IHG Service, Owner at Holiday Inn Express & Suites San Antonio-Airport North by IHG, responded to this review Hi Roland M,Thank you for staying at Holiday Inn Express & Suites San Antonio-Airport North and letting us know about these matters. Here in our properties, we stay true to the strengths that our guests expect and value in an environment of simplicity all the family can enjoy. I saw your comments, and thank you for recognizing our efforts to make your stay of excellence. I am happy you had a great experience, and with this in mind, I shared your comment with our managers. They are evaluating them so they can take action on your recommendations. I am sending you a private message so we can discuss your stay further. I invite you to come on your next travel adventure. I know that you won't regret your decision. All the best, Oscar C.Case ManagerIHG Hotel & Resorts Services

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• User:Billy J

  Trip type: Friends getaway

  Not so good

  24 Mar 2024

  I wish I had looked at these reviews first. This hotel does not live up to standards set by most HI Express hotels. The breakfast was a joke. I can't even describe what I think was supposed to be scrambled eggs. Cinnamon rolls were the tiny muffins you can buy at a big box store - not the great rolls that we have all come to love over the years at most HI Express. Coffee was only available during breakfast hours - and it was pretty bad. I had 3 rooms and all of them had a coffee maker but no coffee pods or cups. Beds were ok - nothing to brag about. Bathroom was clean, but water never got very hot. The only good thing about this hotel was the price. Which just proves, you get what you pay for. IHG Service, Owner at Holiday Inn Express & Suites San Antonio-Airport North by IHG, responded to this review Hello, Billy JThank you for staying at our Holiday Inn Express & Suites San Antonio-Airport North. We are truly grateful to see you share your experience with us. Our local team will use your observations to improve our service and facilities.I talked to our management about your observations. I humbly apologize for the details you described. Our staff will make sure everything is reviewed and improved.We strive to deliver the most delightful and awesome experience every time.I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve.See you around!Alejandro G.Case ManagerIHG Hotels & Resorts Service

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• User:Iguanaaatraveler

  Trip type: Family

  Worst holiday Inn at San Abtonio

  24 Dec 2023

  Worst Holiday Inn at San Antonio, poor wifi 0.3mbs, miserable breakfast, bad fruit, food bad cook, dont comply brand specifications, no decaf, coffe is cold and only in mornings, a lot of issues at receptions, bathroom has fungi, towels are very thin, shampoo are very very litle, mattress and pillows are bad, again this hotel dont comply brand standard, laundry machine are very old, the experience was awfu IHG Service, Owner at Holiday Inn Express & Suites San Antonio-Airport North by IHG, responded to this review Hi Iguanaaatraveler,We appreciate you choosing the Holiday Inn Express And Suite San Antonio-Airport North for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again.I have sent you a private message to discuss this further.I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts Service

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• User:Michelle H

  Trip type: Couples

  Struggling Staff

  05 Jun 2023

  I hate to write a negative review about this stay as I think some folks at this hotel are trying to make it work but this place is very much struggling. It worked fine for what we needed it for -- near a venue for a family baby shower, near the airport, easy access from highway for relatives traveling in from out of town. However, there were a number of issues. These were, in no particular order: 1) none of the ice machines in the entire facility worked; 2) the only soda machine in the building was unplugged and sitting in the middle of the hallway on the 2nd floor, in front of a room; 3) the traditional Holiday Inn pantry near the front desk was blocked off by a folding table and the shelves were largely empty, free of simple things like water, soda, etc.; 4) there were help wanted signs for front desk and housekeeping personnel on the sign leading into their parking lot; 5) some front desk staff didn't speak English very well and weren't able to do simple transactions such as adding an extra room key when checking in (we were only given one); 6) maintenance around the hotel was lacking. For example, in the pool area there was broken patio furniture fallen over and not repaired or at least moved; 7) shower soap dishes were dirty with layers of soap scum; 8) fridge in our room did not work; 9) I am a Holiday Inn IHG rewards member -- the front desk personnel never asked about this, offered water, etc. 10) on my last night, I returned to the hotel after having had a day out with my family. My door key worked fine to get into the hotel from outside but wouldn't work on the door to my room no matter how many times the front desk person tried. At first they indicated it was my fault because I had extended my stay (not true), then they said they'd have to call someone but they weren't sure "who is going to come and fix it" (see previous note about maintenance). Then he proceded to open the door with a manager's key, leave it open but propped open and unattended, to collect me from my car, where I was charging my phone (since all of my belongings including my charger were in the room) and let me in the room. He told me he didn't have a key to my room and that they'd just installed new locks so he wasn't sure what was wrong. Luckily, I had no need to leave my room after behing let in but loading my car, etc. the next morning was tricky because I had no room key. All in all, I would not stay here again unless these issues were addressed. I never felt unsafe but there are definitely some management problems at this location. IHG Service, Owner at Holiday Inn Express & Suites San Antonio-Airport North by IHG, responded to this review Hello, Michelle HThank you for leaving your opinion and being one of our IHG One Rewards members. And thank you for choosing our Holiday Inn Express & Suites San Antonio-Airport North. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays.I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. Your satisfaction and enjoyment are paramount to us, and we always strive to deliver what is expected.Hopefully, we'll get another chance to show you we have made the necessary adjustments to offer you a much better stay. See you soon!Alejandro G.Case ManagerIHG Hotels & Resorts Service

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