Super 8 By Wyndham Universal City

Recent Reviews: 460

• User:Taline A

  Trip type:

  this place needs to be condemned

  01 Sept 2025

  this was the most disgusting hotel I have ever stayed at the with the rudest receptionist, too. I was with a service dog, which by law has to be accepted at any hotel, and the receptionist called his manager to get approval and told me that I have to check out in the morning because they don't want the dog there any longer than that. I told them my reservation was only for one night, and he kept asking "Ok, but you're sure you won't extend?" NO. this was was going on for like 2 minutes! And then the room I got was FILTHY. sheets were stained and had cigarette burn holes, the BATHTUB HAD YELLOW/ORANGE STAINS, the lamps were rusted. It was GROSS. And then in the morning I saw the housekeepers taking sheets from dirty rooms and throwing them on the sidewalk outside! shut this place DOWNNNNNN!!! Guest Trends, Agency / Consultant at Super 8 by Wyndham Universal City, responded to this review Thank you for taking the time to share your feedback. We are truly sorry for the disappointing and upsetting experience you described. The concerns you raised regarding cleanliness, condition of the room, and the handling of your service dog are taken very seriously, and we regret that we did not provide the respectful and comfortable stay you expected and deserve.Your comments have been shared with our management team for immediate review and corrective action with both housekeeping and front desk staff. We understand how unsettling this experience must have been and sincerely apologize for the impression it left.We greatly value your feedback as it helps us identify where improvements must be made. We hope you may consider giving us another opportunity in the future to provide you with a much more positive and welcoming stay.-RB, Guest Relations Manager

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• User:Graham W

  Trip type:

  First time here

  14 Aug 2025

  Not great but good value. Room needed some attention to bathroom and phone. Parking lot had broken glass in driveway. I rate it a 4 out of 5. Guest Trends, Agency / Consultant at Super 8 by Wyndham Universal City, responded to this review Thank you for sharing your feedback. We’re glad to hear that you found value in your stay and rated us positively overall. We sincerely apologize for the issues you encountered with the bathroom, phone, and parking lot, and your comments have been shared with our team so we can address them promptly.We appreciate your input and hope you’ll consider staying with us again, giving us the opportunity to provide an even more comfortable and well-maintained experience.-RB, Guest Relations Manager

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• User:Lidia T

  Trip type: Family

  NOT the best experience ever

  04 Mar 2025

  Our stay here was nice enough but it goes to show that you get what you pay for. The lady at the front office was really nice though, she checked me in promptly and let me check in prior to 3 pm which was nice. She also forgot to return my ID to me and she came up to the room to return it instead of calling me and asking me to go to the office. That was super nice.The rooms are not your luxury hotels and the appearance and cleaning leave something to be desired as you can see from the pictures. The floor is laminate and was not clean. The bathroom tub is the worst I have ever seen. Definitely doesn't make you want to sit in it and enjoy a bath. I had to not look at it even stepping into it for a shower. The paint on it is falling off, there is a calking around it but the job definitely was not made by expert hands.The door has an extra security adapter but you can tell it was removed and reinstalled higher. Yes, I put it on then then tugged at the door. That security addition is NOT going to stop anyone if they push the door and want to get in.There were no tissues in the room. Had to call and ask for some, they said we had to go to the office to make requests like that. We went over to the office and they did give us one but really? The house keeper told us she didn't have any. The t.v. was not working, had to call someone to come and set it up for us. The hair dryer was not working either, called it in and someone came over to take a look. The repair person that came over said the owners were out of town and they did not leave the key to the supply room. He said he was going to remove one from another room and put it in our room.However, the technician that came over to fix it was very friendly and professional. He got it up and running fast but the point is . . . too many things that needed attention and the motel is in super bad shape. On my way out I stepped into one of the other rooms being cleaned and it was in the same shape as the one we stayed in. Guest Trends, Agency / Consultant at Super 8 by Wyndham Universal City, responded to this review Dear Valued Guest,Thank you for sharing your detailed feedback. We're glad to hear that the front desk staff was accommodating and that the technician was friendly and efficient. However, we understand that the overall condition of the room and maintenance issues affected your stay. Your observations about cleanliness, security, and amenities are valuable, and we hope the management takes them into account for future improvements. We appreciate your honest review and hope your next stay, wherever you choose, is much more enjoyable. Safe travels!Sincerely,ES – Guest Relations Manager

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• User:jasonjames210sa

  Trip type: Business

  Terrible

  14 Sept 2024

  Terrible service, terrible place, no breakfast. Stuff don't work in the rooms. Just terrible. Staff cussed at me when I checked in. They have been holding a $40 deposit for more than a week. Guest Trends, Agency / Consultant at Super 8 by Wyndham Universal City, responded to this review Dear Valued Guest,We sincerely apologize for your disappointing experience. The issues you faced, including the lack of breakfast, are unacceptable. We will address these concerns with the team to ensure improvements.The behavior you mentioned is far from our standard, and we regret the inconvenience caused by the deposit hold. Thank you for sharing, and we’ll work to prevent this from happening again.Truly,ES – Guest Relations Manager

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• User:schauver

  Trip type: Business

  Pleasant stay

  21 Aug 2024

  Clean, well let parking lot, quiet, great price. I will start staying there when I am in town. Thanms Guest Trends, Agency / Consultant at Super 8 by Wyndham Universal City, responded to this review Dear Valued Guest,We're delighted you had a pleasant stay and appreciated the clean, well-lit parking lot, and quiet atmosphere. It's great to hear that you found our pricing excellent as well. We look forward to welcoming you back the next time you're in town. Thanks again!Truly,ES – Guest Relations Manager

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