Extended Stay America San Diego Fashion Valley

Recent Reviews: 202

• User:Brittany B

  Trip type: Family

  Anywhere but this property

  08 Jun 2025

  Don’t stay here. Rooms are digusting and smell horribly of cigarettes, they charge you more than your quoted price and the discriminatate against reasonable accommodations for disabled children. I have more detailed reviews on Google, Yelp and Trustpilot.They banned me from all property’s for leaving an unfavorable review claiming I “trashed” their room. They told me and my son’s father two completely different reasons. They also didn’t tell us any of this until almost noon AFTER we paid to extend the room. ESA GM, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review Dear T7128VMbrittanyb,We regret that your experience did not meet expectations and appreciate you sharing your perspective. Guest comfort and service are important, and we understand how frustrating it can be when concerns arise. Feedback like yours helps us evaluate areas that may need attention, and we take it seriously as we continue to refine the overall experience. Thank you for taking the time to share your thoughts. We hope to provide a better experience in the future.Sincerely,Hotel Management

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• User:Monse P

  Trip type: Family

  Stay was good, staff was friendly. We will stay here again when we come back to San Diego!

  16 Jun 2024

  I was there a couple days visiting family the hotel staff was super friendly, the room had a smell but the assistant manager Monse sent housekeeping to mop and the problem was solved. She was very kind and helpful to anything we needed we will definitely be back!

• User:Roger S

  Trip type: Family

  Great customer service

  09 May 2024

  Stayed at Extended Stay America Suites-Fashion Valley from March 1-30,2024. Great customer service by friendly staffs, especially Monse with so much kindness throughout our stay. Very hospitable and attentive to our needs, room serviced at a timely manner. I'll be moving to San Diego so looking forward to another stay in 2 weeks or so. Thank you! ESA GM, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review Dear rogersS4828KU, Thank you for being our guest. We are delighted to hear that Monse and our team at Extended Stay America made your stay enjoyable with their warmth and attentiveness. Feedback like yours inspires and motivates our staff to continue delivering exceptional service. We hope you will choose us every time your travels bring you to the city.Sincerely,Hotel Management

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• User:E786IMjayt

  Trip type: Solo travel

  A Gem in an otherwise over priced market

  09 Jan 2023

  This place has been my home for awhile now and I couldn't be more appreciative. The management does an unequivocal job compared to other hotels. The manager I'm most acquainted with would be Aaron, and I have never had to ask him for anything more than once. The whole team at this hotel work amazing with each other and do a great job with communicating to other employees as well. I'm still gonna be here for an undetermined amount of time and I'm not regretting it. This is like a said a Gem compared to practically any other hotel in the price range and even above. I'm very grateful to have stumbled across this place. Truly a life saver. ESA GM, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review Dear E786IMjayt, Thank you for staying with us and writing such a complimentary review. We are glad you chose us to be your temporary home and are relieved we met your expectations. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad our staff could make that happen for you. We are so fortunate to have such thoughtful and exceptional team members as Aaron; we'll be sure to share your kind words with him and our entire team. Thank you again for all of your great feedback. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management

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• User:fortygee40

  Trip type: Business

  Couldn’t wait to leave

  22 Jan 2022

  Worst hotel I’ve probably stayed at. I needed a place that had a kitchen due to an extended stay in town. The cabinet knobs were falling off, cabinets peeling, chipping and very worn, microwave didn’t work, and the room was dirty. I ended up not even using the kitchen because it was so bad. The bed was lopsided and the rooms are so tiny. As soon as you walk in the bed is right there. Someone was also leaf blowing, or weed whacking at 2am. Staff is nice, but the amount they charge for the room you can stay in a decent hotel in town. I checked out early and went somewhere else for the remainder of my stay in town. It’s totally not worth it at all. ESA GM, General Manager at Extended Stay America - San Diego - Fashion Valley, responded to this review Thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest's experience. We are also sorry for your disappointment with your room and that it did not meet your expectations. We regret your frustration with the price of your visit. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you.Sincerely,Hotel Management

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