Hampton Inn Chula Vista Eastlake

Recent Reviews: 85

• User:Carol W

  Trip type: Family

  Terrible house keeping and we didn’t feel safe

  17 Dec 2025

  We asked for house keeping after two days. They brought towels but left trash cans full and didn’t make the bed. The coffee was not replenished. Every time we came back at night there were creepy men drunk or on something. One night there zippers were open and spread wide, just gross. The stuff was very sweet at the front desk and at breakfast. Sunshine Stroman, Guest Services / Front Office at Hampton Inn Chula Vista Eastlake, responded to this review Thank you for taking the time to share your feedback. I’m truly sorry your stay fell short of expectations. I also appreciate you speaking with me directly so we could review your concerns.Regarding housekeeping, I apologize that your service request was not completed properly. Towels should have been accompanied by trash removal, bed refresh, and replenished amenities like coffee. This has been addressed with our housekeeping leadership to ensure better consistency moving forward.I’m also very sorry to hear about what you experienced in the evenings. Guest comfort and safety is extremely important to us, and your comments have been escalated to our leadership team so we can take the appropriate action and continue monitoring the property closely.Thank you again for your feedback, and for recognizing our front desk and breakfast team for their kindness. We appreciate the opportunity to improve and hope to have the chance to welcome you back for a much better experience.

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• User:Muravor

  Trip type: Business

  Wonderful stay and great staff

  07 Dec 2025

  Had a great experience at this hotel. The room was clean and comfortable. The staff are friendly and they work hard to make sure we had everything we needed. I wish I remembered his name, but I’m terrible with names, but the gentleman who worked the front desk mostly in the afternoon and early evenings…he’s awesome! Breakfast was good and no complaints. The location was perfect! So many stores and restaurants located within 5 minutes of the hotel. You never need to travel far if you needed anything. Sunshine Stroman, Guest Services / Front Office at Hampton Inn Chula Vista Eastlake, responded to this review Thank you so much for staying with us and for sharing such a great review! We’re happy to hear your room was clean and comfortable, breakfast was enjoyable, and that our team helped make sure you had everything you needed.And no worries about the name, we love hearing that our afternoon/evening front desk team member made such a positive impression. I’ll be sure to share your kind words with the team so the right person gets recognized.We’re also glad you enjoyed the location, it really is nice having so many restaurants and shops just minutes away. We truly appreciate you, and we hope to welcome you back again soon!

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• User:srjaruiz

  Trip type:

  One of my favorite Eastlake hotels

  10 Aug 2025

  This past weekend I stayed at Hampton Inn for the 3rd time, for two night. I stay here a lot because it's very close to family when I am visiting with them, and I am never let down. The location is close to restaurants, coffee and donut shops, stores, shopping, and about 15 minute away from Sesame Place, which we went to this last time. The staff at Hampton are very friendly, check in is a breeze, and they keep warm coffee, and hot water/tea out 24/7. They do offer a daily breakfast, and although I've never had it, it always smells delicious and the dining area is always packed. One new feature of the hotel I liked that they didn't have during my last stay, is a texting feature. Someone from the staff will text you to welcome you or check up on your stay, and you can reply. This last time (and this will probably be my only gripe), although they don't service the room on a daily basis, which I am totally OK with, I do request fresh towels. This time I called the front desk first thing during my 2nd day to request a few fresh towels, and they gladly took my request. When I returned from our day out later, the towels had not been dropped off, so I texted the front desk and got a reply apologizing, and they said they'd have some up ASAP, and they never came. Before I left for dinner I requested the towels again, and was told towels were on their way, and I did let them know that I had left for dinner and they were more than welcome to let themselves in and leave the towels in the room, and got an OK. When I got back from dinner about an hour or so later, no towels. I ended up just not requesting again as it just wasn't that important anymore, and they were most likely just really busy, as there did seem to be a lot of people staying at the hotel the couple of nights I was there. Other than this, I will definitely keep Hampton Inn as one of my favorites when I am back down in the Eastlake again later in the year. Sunshine Stroman, Guest Services / Front Office at Hampton Inn Chula Vista Eastlake, responded to this review Thank you so much for choosing to stay with us again and for taking the time to share such a thoughtful and detailed review. We’re truly grateful for your loyalty and delighted to hear that our location, friendly team, and amenities consistently make your visits enjoyable. It’s also wonderful to know you found our new texting feature helpful—our goal is always to make communication as easy and convenient as possible.That said, I sincerely apologize that we fell short in delivering the fresh towels you requested. This isn’t the level of responsiveness or care we strive for, and I’m sorry for the inconvenience this caused during your stay. We appreciate your patience and understanding, especially on a busy weekend, but you should never have had to request the same item multiple times. Please know we’re addressing this with our team to ensure better follow-through moving forward.We’re honored to remain one of your favorite places to stay when visiting Eastlake, and we truly look forward to welcoming you back later this year. If there’s anything we can do to make your next stay even better, please don’t hesitate to reach out.

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• User:Trip10363962063

  Trip type: Solo travel

  Not a good experience

  04 Dec 2024

  I made a reservation for a king bed in the first floor and when I arrived was told i was upgraded to a two queen bedroom and was on the fourth floor and very far I don't think that was an upgrade, I'm a hilton gold member and had to ask for a water bottle and before I would get a bag with water and granola or a cookie and no soap on the shower! P.s. I was told at front desk the reason I was moved to another room was because of overbooking!

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• User:Lynn L

  Trip type: Solo travel

  helpful staff

  01 Dec 2024

  Irvan and Rey (or maybe spelled Ray?) at the front desk were very helpful. The room was comfortable, and the location of the hotel is perfect for me to visiti nearby family. I decided to extend my stay an extra day, and the staff was very accomodating.