Intercontinental San Diego

Recent Reviews: 1164

• User:Resort15467161785

  Trip type: Couples

  A very poor representation of the InterContinental brand, expired food included!

  06 Jun 2026

  TL;DR: DO NOT STAY HERE. Two month expired food provided in room service. Security used to intimidate as part of their process to collect complaint information handled via their insurance.1/ FOOD SAFETY + SERVICEWe stayed two nights at the InterContinental San Diego because the InterContinental is a refined hotel chain around the world that we have enjoyed because of its high standards. Not at this location. They served us condiments like this ketchup jar with 2 month expired date (we stayed early June 2026) with our breakfast room service order. When contacted on the in room phone, they did not take any action to address the issue nor apologize. Instead, they promised the good and beverage manager would arrive to our room to discuss in 5 minutes, but he never showed up. I walked down to the front desk and brought the expired condiment jars, and asked to see the food and beverage manager. He showed up in minutes, and stated he never got a call or email from the in room phone team to follow up with me. He was apologetic and stated he never saw this ketchup jar before, only the Heinz ketchup which we actually received the day before for room service. I assume he debugged this with his staff. He was clearly taking this seriously.My experience with front desk and security was far worse and the reason why I am writing this review. Noah (sp) the front desk manager echoed apology, but also initiated their procedure to use their security staff to collect information from me because food borne illness claims are an insurance issue. It wasn’t clear to me that this was the case. And when security showed up, they made sure to treat me with the same aggressive, transactional, harsh manner they would treat someone they need to escort out of the bar for drinking too much. When I asked why I had to give her the info rather than start, she said, “I cannot tell you that.” This immediately escalated an already unpleasant situation. When I asked the security person to understand the next steps, she folded her arms, stood up straight, and said we will contact you when we are ready to. I clearly saw this sequence of events as intimidation and retribution for reporting a health safety issue. Noah was apologetic for this experience, handled the situation OK, but the security person never apologized or acknowledged how they escalated the situation.All in all, I wouldn’t have left this review if it wasn’t for this uncalled for and intimidating encounter with security. I do not feel safe staying at this hotel… not only because of the food, but because how the hotel uses security to intimidate guests as part of their process for food borne illness complaints.We reported this to the local public health authority.2/ROOMThe room was very mid for an InterContinental hotel. It had the high class toiletries, but they didn’t have bathrobes or slippers. When you call room service, they can bring bathrobes. They didn’t give us slippers because they said the slippers haven’t been ordered yet. The pillows were flat and lifeless. Very different from the full down pillows at other InterContinentals. Windows are thin. We could hear the trains and cars outside thru the late night. The AC white noise helped muffle this.3/LOCATIONThis is the main reason why to stay here. It’s 10 minutes drive from the airport, 5-10 minutes walk into Little Italy, and there’s even a small farmers market on Saturday morning just outside the hotel. You’re also about 10-15 minutes from all other locations you’d want to see around the city, like Balboa Park, Ocean Beach, and Gaslamp.

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• User:L3435VFjohnj

  Trip type: Couples

  The overrated Intercontinental

  01 May 2026

  I stayed here prior to my Disney cruise. I booked here because the location closer to port. The front desk was friendly and nice. The Harbor view room shows "partial" view of the harbor and I wasn’t even able to see the cruise from my room which is a disappointment. The room smells Clorox or like a model kind of smell when I walked in. The bedsheet and towel were cleaned. However, the shower pressure was very low and water either too hot or too cold. To me, this intercontinental does not meet its standard and require attention on maintenance. General Manager, General Manager at Intercontinental San Diego By IHG, responded to this review Thank you for your feedback. We're glad that our front desk team and location were highlights of your stay. However, we sincerely apologize that several aspects of your stay did not meet your expectations. We understand how important these details are, particularly when staying at a property of this caliber, and your comments will be shared with our team for review. We hope to have the opportunity to welcome you back and provide an experience more reflective of our standards.

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• User:Travel67235693285

  Trip type: Business

  Great hotel however lacking attention to detail.

  20 Apr 2026

  Great Location however the hotel is letting itself down.I stay here a fair bit and each time recently there have been small annoyances in the room. Over my last 4 stays, Air Conditioning not working, Shower leaver to turn on loose resulting in very hot water, Hair dryer defective, low water pressure.The hotel in general is very nice however I feel maintenance is being overlooked and checks are not being made correctly either due to lack of care and schedule or maintenance staff / house keeping aren’t checking and reporting. Soci Assist, Other at Intercontinental San Diego By IHG, responded to this review Hi Shaw,We are grateful for the opportunity to hear your feedback. We sincerely apologize for the inconveniences you've experienced during your recent stays. Your comments about the maintenance issues are important to us, and we are committed to addressing them with our team to ensure a more comfortable experience for our guests. We appreciate your loyalty and hope to provide you with a seamless stay in the future.- The Staff at InterContinental San Diego

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• User:Mary J

  Trip type: Family

  10/10

  06 Apr 2026

  Our stay was amazing. From start to finish you can tell the staff put their heart and soul into their jobs. The view was amazing, the food was very pricey but tasted good. Shoutout to the Manager Noah who was able to fix our small issue with a smile on his face. P.S—- I have never seen a hotel with such handsome/pretty people at the front desk. It was very welcoming and semi intimidating literally every person was easy to look at with great smiles! We hope to be back soon. General Manager, General Manager at Intercontinental San Diego By IHG, responded to this review Dear Mary, Thank you for taking the time to share your recent experience. It puts a smile on our faces to read all the kind sentiments you shared with our team. Here at InterContinental San Diego, we are committed to ensuring every guest's comfort and care. It is great to hear that you were able to enjoy our on-site dining options and found the food to be just as tasty as we do. It would be a pleasure to host you again soon. Safe travels!

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• User:Lilt-Ledger

  Trip type: Couples

  Smooth, well-coordinated stay with consistent service across teams, strong suit layout, and a well-managed experience.

  06 Apr 2026

  We had a very smooth stay here with consistent coordination and service detail across teams. Ambassador recognition was handled clearly, and check-in felt organized and efficient. That same alignment carried into the lounge and Vistal, where staff moved seamlessly across roles and maintained a steady level of service. The Grand Suite was thoughtfully laid out, with strong natural light and a clear sense of function. Housekeeping kept everything in order, with the suite consistently refreshed and small, detailed touches from Angie adding a personal feel. The rooftop pool and deck added a resort-like element. The water was clean and warm, the space well organized, and the waterfront views made it easy to spend time there, even though it could get busy. Dining at Vistal and Garibaldi offered a nice balance. Vistal felt more energetic and attentive, while Garibaldi provided a quieter, more measured setting. Justin and Julie helped shape both experiences. The “Incredible Occasion” package was completed while we were out and matched what was booked, which reflected a good level of coordination and initiative. The location at Santa Fe Depot made it easy to access both the waterfront and nearby transit. Overall, a smooth and well-run stay that came together consistently across the board. General Manager, General Manager at Intercontinental San Diego By IHG, responded to this review Thank you for choosing InterContinental San Diego for your recent trip. It is truly a pleasure to receive such a kind and detailed review, particularly from one of our valued Ambassador members. We sincerely appreciate your continued loyalty to the IHG One Rewards program and are thrilled that our team delivered the memorable and unforgettable experience we've becoem to be known for. We're also glad Angie, Justin, and Julie made such a positive impression; they are a fantastic part of our team and truly exemplify all the best characteristics. We look forward to welcoming you back for another great experience soon.

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