Quality Inn & Suites South San Jose / Morgan Hill

Recent Reviews: 110

• User:Rachelle K

  Trip type: Family

  Horrible hotel. It was disgusting.

  14 Feb 2026

  This was the most disgusting hotel I have ever stayed in. Stains everywhere, broken furniture, no extra lock on the door, no phone in the room, no fan cover. Breakfast was simple but enough. Hallway carpets were also stained and gross. It was hard to sleep with how gross it was. Comforter had a cigarette burn hole in it and was stained. Would have moved but we were exhausted from a long day. It is not worth the cheaper rate. I did not want to bother the lady working in the morning because she in charge of breakfast and the front desk. Jerre L, at Quality Inn & Suites Morgan Hill, responded to this review Thank you for your review and being our guest. We are very disappointed to read about your experience. We will address the issues you listed with our housekeeping staff to make sure this is not repeated. We hope you will give us an opportunity to serve you better in the future.

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• User:cart203

  Trip type: Friends getaway

  Smells and no doors lock to enter the building

  07 Feb 2026

  Not clean , smelled like cigarettes. Then was given two wrong rooms. The sheets had black marker smudges and comforter not clean. The doors to come in don’t lock so anyone can just wander in without a key card. Never coming back here. Jerre L, at Quality Inn & Suites Morgan Hill, responded to this review Thank you for your review and being our guest. We hold cleanliness to a high standard and we’re disappointed that your experience did not reflect that. We will look into the issues you address to make sure this is not repeated. We hope you will give us an opportunity to stay with us in the future for a better experience.

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• User:Climber42019935235

  Trip type: Family

  Lies & Fraud

  01 Dec 2025

  Booking claims they sent Quality an email asking to cancel on my behalf due to a medical emergency. This is after I spoke to the hotel directly informing them of the emergency and the man told me they would have canceled it if I had booked with the hotel directly. I told him the email was coming. He said ok. But they never approved it. I had a true medical emergency and neither the hotel or Booking refunded it. Also the photos for this hotel are a lie. Completely. Jerre L, at Quality Inn & Suites Morgan Hill, responded to this review Thank you for your review. We apologize for the issues regarding the cancellation and we will look into this further. We hope you will give us an opportunity and stay with us in the future.

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• User:Curiosity23795910865

  Trip type: Family

  Terrible place to stay.

  11 Sept 2025

  This place should be shut down It is dirty, disgusting Customer service is non existence .Bedsheets are dirty the place stinks I would not even let my dogs stay here the Manager is rude promised to deliver clean bedsheets never showed up to give us clean sheets we had to sleep on top of the comforter we left early morning It was a miserable night stay away from this place Don't make the same mistake we did. Jerre L, at Quality Inn & Suites Morgan Hill, responded to this review Thank you for reviewing being our guest. We are disappointed to read about your experience. This is not the standard we hold and we will look into these issues you addressed immediately. We hope you’ll give us an opportunity to serve you better in the future.

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• User:khrizette Q

  Trip type: Family

  Avoid at All Costs – Filthy and Rude!

  28 Feb 2025

  If I could give this place zero stars, I would. From the moment I walked in, I was hit with an overpowering odor, and the lobby was filthy—dust-covered furniture, dirty surfaces, and scattered trash. To make matters worse, staff members were unprofessional and indifferent to guests.We arrived after a long day at a soccer tournament, ready to rest, but at 4:45 PM, we were told, “The room is not ready, you have to wait.” When I asked about the check-in time, I was told it was 3 PM—yet there was no apology, no courtesy, just a dismissive attitude like we were an inconvenience.After some back-and-forth, the front desk said our room would be ready in five minutes. When we got there, the cleaning staff was still inside, and we had to stand outside awkwardly for another 10–15 minutes. When we finally entered, the overwhelming smell of bleach was unbearable—so strong it gave us headaches.I didn’t expect luxury, but I did expect basic cleanliness, professionalism, and a room that didn’t reek of chemicals. Unfortunately, we were stuck with it, but I wouldn’t recommend this hotel to anyone. Avoid if you can. Jerre Leahy, Marketing at Quality Inn & Suites Morgan Hill, responded to this review Thank you for being our guest. We are dissapointed to read about your experience. We always want to offer clean accommodations and rooms ready for check in. We apologize that we didn't achieve this, and hope you will give us an opportunity to serve you better in the future.

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