Four Points By Sheraton Seattle Airport South

Recent Reviews: 440

• User:Deborah C

  Trip type: Family

  Brandon, you are fabulous!

  26 Apr 2026

  I was very impressed with my shuttle driver Brandon. He was exceptionally professional and made certain I made it to my flight at the right place and on time. If I could find a contact site email I would love to let his supervisor know what an asset he is to the hotel.

• User:Maxwell F

  Trip type: Solo travel

  Do not park here unless you want to uber back

  25 Apr 2026

  Choosing a Marriott-branded property like the Four Points by Sheraton for airport parking usually implies a certain standard of professional logistics, but this experience was a failure from start to finish. The facility provides zero clear signage for travelers, leading me to park near S 224th St only to find every access door locked. This forced a long walk around the building just to check in, which is where the operational incompetence truly began.The check-in process is bafflingly manual for the year 2026. Rather than using license plate recognition or a digital reservation system, the staff required a tedious amount of information just to hand-write a paper slip. I then had to walk all the way back to my vehicle to place it on the dashboard. This unnecessary back-and-forth created a bottleneck that frustrated the shuttle driver, who then directed his irritation at me because the hotel's own inefficient system had put him behind schedule.The return journey was the most egregious part of the experience. After calling from baggage claim and being assured a shuttle was on the way, I was left stranded at the pickup location for over forty minutes. During that time, I watched a constant parade of competitors pass by at least twice while the Four Points shuttle remained a no-show.I eventually had to give up on the service I already paid for and shell out an additional $30 for an Uber just to reach my own vehicle.Do not let the brand name mislead you into expecting a modern or reliable operation. This facility is disorganized and significantly behind the times. If you value your time and want to avoid paying a "hidden" Uber tax to get back to your car, you are much better off choosing a professional dedicated lot.Master Park, WallyPark, Doug Fox, and Park n Jet all showed far superior frequency and reliability during the forty minutes I spent waiting for a shuttle that never arrived.

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• User:Simon H

  Trip type: Solo travel

  Not worth it

  21 Feb 2026

  The airport shuttle driver was very rude and berated people who had called for a pick up. There is often a long line to check in at the front desk.Breakfast at the restaurant is a chaotic mess every time. There should be more staff working. It took ten minutes to place my order; and, after 15 minutes I hadn’t even received coffee yet. The room is clean. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Thank you for taking the time to share your experience. While it is good to hear that the room itself felt clean and comfortable, it is disappointing to learn that several service moments fell short during your stay. Courteous interactions, efficient check-in, and a smooth dining experience are all important parts of feeling welcomed, and it is upsetting to hear that delays and service concerns affected your visit. Your comments about the shuttle experience, front desk wait times, and restaurant staffing are being reviewed with our internal team so we can address these areas and improve consistency moving forward. We truly appreciate you bringing this to our attention and hope to change your perceptions down the line.Warm Regards,James Prince-JensenGeneral Manager

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• User:Bonnie H

  Trip type: Couples

  Literally the worst

  04 Jan 2026

  We paid for park and ride ($135.32 for 9 days), having seen on the website that a shuttle runs every 30 minutes. We arrived at the hotel with plenty of time for that, but were told that the shuttle didn’t start running for another hour. No start time was mentioned anywhere on the website or in booking. The information was entirely misleading stating only that “after 3pm our shuttle runs on demand.” In order to not miss our flight we spent $27.69 on an Uber. On our return, we followed the instructions to call for a shuttle, which we did at 1:55pm. We were told the driver was on break but would be there at 2:30pm. We waited. I called again at 2:45pm and was told the driver had just left and should be there shortly. I called again at 3:15 and was told the same thing. Finally the driver arrived at 3:22. It was a 12 minute ride to the hotel. We could have walked faster than it took for the shuttle to arrive. I guess that’s what we get for going with a cheaper option. Would be fine if you enjoy missing flights and standing outside in the cold for almost an hour and a half. We also got a great gauge for which other hotels and park and ride groups would come by faster. Answer: All of them. Multiple times over. They probably would have been cheaper too, if you factor in the extra money we had to spend to catch an uber. I can’t speak to the quality of the hotel amenities, since we just used the park and ride service. Maybe it’s lovely. But if you’re counting on the advertised ride to and from the airport - don’t. General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Bonnie,We appreciate you taking the time to express your concerns to us. Please accept our heartfelt apology for the inconvenience caused by our complimentary airport shuttle. We'll work to ensure that our guests can rely on it. Thank you for reaching out, and we wish you safe and pleasant travels. Warm Regards,James Prince-JensenGeneral Manager

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• User:Manny P

  Trip type: Couples

  Very disappointed in service. After trying to communicate with customer service and being told only to wait. Do not book

  13 Dec 2025

  Very poor communication and awful shuttle service. Waited an hour, called twice, both times saying 10 minute wait. Highly do not recommend General Manager, General Manager at Four Points by Sheraton Seattle Airport South, responded to this review Dear Manny,Thank you for your feedback. We are sorry that your experience with our shuttle service and communication fell short of expectations. Waiting for transportation and receiving inconsistent information is frustrating, and we understand how this negatively impacted your stay. Please be assured that all your comments have been shared with our team. We will address these issues and work to improve our communication and service. We sincerely regret that we did not provide the level of care and reliability you deserve.Warm Regards,Demarics TraderGeneral Manager

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