Holiday Inn Express & Suites Auburn Downtown

Recent Reviews: 98

• User:JohnnyI0695

  Trip type: Solo travel

  Exceeded Expectations

  16 Feb 2026

  Having just completed three nights here, I wanted to share my perspective on this property. To sum it up, there is a lot to like here! I found this hotel modern, fresh and more importantly, it was impeccably clean. Every hotel employee I came into contact with was friendly. The room itself was spacious, with a spacious, well-lit bathroom as well. I was impressed at how when I walked into the room, it smelled fresh and clean. There were plenty of outlets and ports for charging. Housekeeping did a great job, and I found plenty of room to store all my things. I appreciated the four pillows were labeled "soft" and "firm". There were also other seating options besides just the bed. Speaking of the bed, I found the mattress very comfortable. The standard water pressure wasn't great, but not unacceptable. Most hotels don't seem to have great water pressure these days anyway. But, there are a few different shower head settings, and some of them DO produce more water pressure, so play around with it. Breakfast was enjoyable, varied, well organized, and again, clean! I have to commend the breakfast attendant on Saturday and Sunday, she was so friendly to everyone. And who knew Holiday Inn warm cinnamon rolls were so good? The property does have an indoor pool, which I did not see or use. The lobby has seating not only for breakfast, but also a few work stations and other general seating. Once again, very clean! On property parking was plentiful and complimentary. If you pre-register before arriving, your check-in process will go faster. Let's talk about the elephant in the room, the train noise. There is a sign posted in the elevator that states that if you are not getting quality sleep, they do have white noise type machines available and *space/availability permitting*, they can move you to a room at the back side of the hotel. My room also had ear plugs in it. This will be subjective to everyone, but on a scale of 1-10, the noise impact for me was about a 3. I had a room facing the tracks. Yes, I heard it, but it didn't ruin my nights sleep. With train schedules always being different, some engineers using the train horn and some not, the speed of the train and passenger vs. freight train, everyone is likely going to experience different levels of impact. I assume some do or could sleep with the TV on as well. For me, the noise was not enough to deter me from staying here again. The positives of this hotel far outweighed any negatives for me here. I don't often stay at many Holiday Inns, but I'd have to think this is one of the nicer ones around. I loved how clean it was, the breakfast was a perk, and it was so convenient (also nearby to the Outlet mall, facilities for sports tournaments, highways and many restaurants, both sit down and fast food). Overall, I was happy with my stay.

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• User:Venture52939852360

  Trip type: Couples

  Two nights, both great!

  02 Nov 2025

  All clean, breakfast a great variety, even GF availability. Friendly and welcoming despite busy with basketball tournament. Made us feel like friends. We will definitely be back! Tawnya Wulfekuhle , General Manager at Holiday Inn Express & Suites Auburn Downtown By IHG, responded to this review Hi there,Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your stay, especially our clean rooms and the variety at breakfast—including our gluten-free options. It’s great to know our team made you feel welcome even during a busy tournament weekend. We truly appreciate your kind words and can’t wait to welcome you back for your next visit!Thanks again,Tawnya W.General Manager 253-939-3003

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• User:Toshya K

  Trip type: Family

  Nice Hotel and room

  27 Jun 2025

  Room was lovely. Very clean. Bed was comfortable and love the furnishings! Easy to book and check in. Lots of stuff within a couple miles to go to. Holiday Inn Express, General Manager at Holiday Inn Express & Suites Auburn Downtown By IHG, responded to this review Thank you so much for your wonderful feedback! We're happy to hear you enjoyed your room, found the bed comfortable, and loved the furnishings. It’s great to know the booking and check-in process was easy and that you were able to take advantage of the nearby attractions. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!Thanks again,Tawnya W.General Manager 253-939-3003

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• User:Wanderer01534699284

  Trip type: Couples

  "My Cousin Vinny" Active train yard operates during the middle of the night of the Holiday Inn Express.

  27 Apr 2025

  Have you ever seen the movie My Cousin Vinny where Joe Pesci can't get any sleep because of a train? Well, had we known that the Holiday Inn Express sits right on top of the train yard that operates throughout the evening, we would have been chosen another location. Funny that the Holiday Inn Express left one pair of earplugs for our convenience. Another thing, the hotel doesn't have any water pressure probably like most of Seattle thinking that they're saving the planet but there should at least be enough water pressure so you don't have to dance around to get wet in the shower or to have to continually move your hands around to try to get your hands wet when you wash them. We left for an entire day doing sightseeing and events to come back in the evening only to find out that they never even touched our room to take out the trash and exchange the towels. I usually expect much more from the Holiday Inn Express. On the bright side, their complementary breakfast is pretty good. Holiday Inn Express, General Manager at Holiday Inn Express & Suites Auburn Downtown By IHG, responded to this review Dear Wanderer01534699284,Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet expectations, and I appreciate your candid comments.We understand how important a good night’s rest is, and I regret that the noise from the nearby train yard disrupted your sleep. While the earplugs are provided as a courtesy due to our proximity to the railway, we know this solution isn’t ideal for everyone. Your feedback helps us consider additional steps to better manage noise concerns for our guests.Regarding the water pressure, I apologize for the inconvenience this caused during your stay. We are currently reviewing our plumbing systems to ensure they meet both environmental standards and guest comfort expectations.I’m also very sorry to hear about the missed housekeeping service during your visit. This is not up to our usual standard, and I’ve shared your comments with our team so we can prevent this from happening in the future.On a positive note, I’m glad you enjoyed our complimentary breakfast—we’ll be sure to share your kind words with our breakfast team.Thank you again for staying with us and for helping us identify areas where we can improve. We hope you'll consider giving us another opportunity to provide you with a much better experience.Tawnya W.General Manager 253-939-3003

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• User:Chelsie M

  Trip type: Family

  General Manager is terrible, hotel is great

  13 Jan 2025

  First, I will say that Jessica is amazing. She was super helpful and kind. The reason for my poor review is that Tawnya Wulfekuhle, the General Manager, charged me $60 for soiling a towel (I was menstruating and dried off after the shower). Her lack of understanding (was I supposed to not shower while staying there four days?) for the circumstances, which were clearly out of my control, left me feeling embarrassed and harassed. The charges were reversed only after I reached out to Corporate to file a complaint and request reimbursement. I will say, overall, the hotel is clean, safe and the rest of the staff were great. Holiday Inn Express, General Manager at Holiday Inn Express & Suites Auburn Downtown By IHG, responded to this review Dear 105chelsiem,Thank you for taking the time to share your feedback and for your kind words about Jessica and the rest of our team. We’re thrilled to hear you found our hotel clean, safe, and staffed by great individuals who contributed positively to your stay.I’d like to personally address the situation regarding the charge for the soiled towel. While I was not the one who processed the initial charge, I was the person who investigated your concern and ensured the charge was promptly reversed. I sincerely apologize for any embarrassment or distress this may have caused. I have addressed this with the appropriate staff to ensure that stained linen must go through a specific process prior to the guest being charged. We truly value all our guests and strive to provide a welcoming and understanding environment. Thank you again for your honest feedback and for staying with us.Tawnya W.General Manager 253-939-3003

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