Aloft Dulles Airport North

Recent Reviews: 738

• User:Olivia M

  Trip type: Couples

  Zero professionalism or consistency regarding shuttle service

  15 May 2026

  Was told the shuttle runs once every hour then was told it’s by request only. After requesting a ride multiple times and waiting outside for over an hour and a half, we called once more and were told the driver was “almost there and popped a tire and had to come back.” We were told to wait for it to get back to the hotel, wait for a tire to be changed, and then they would arrange for someone to get us. We ordered an Uber and were at the hotel in 6 minutes. Once we walked into the hotel to pickup our car, I asked if they had gotten the tire fixed on the shuttle and both workers looked puzzled at each other and said, “huh?” Then the girl I spoke with, Keiry, said, “Oh, yes we did…yeah.” She then was shocked we did not wait for the shuttle that it should “almost be there”… yet the shuttle was sitting outside where we could see it. Blatantly unorganized and unprofessional.

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• User:Noah R

  Trip type: Couples

  Shuttle catastrophe

  15 May 2026

  My wife and I went on our honeymoon in May. This seemed like a reasonable pay to park option aside from being charged out the wazoo at the airport. The shuttle to the airport was another story. The man driving could care less who was in the back seat. He was driving like a maniac swerving and merging lanes. After our honeymoon we called the hotel because we were told beforehand that the shuttles run every hour on the hour. After speaking to a lady named Keiry . We were supposed to be picked up at 2H at 2:00pm. We waited and waited, my wife called at 2:16pm and they told us that we had to request the shuttle service. Which is completely different than what Keiry had told us prior. Keiry then stated that the shuttles run every should be there in 15 minutes. 15 minutes comes and goes, it is now 2:45pm and we have been waiting at the shuttle pick up since 1:41pm. We call and speak to Katie again which she tells us that our driver had blown a tire and had to go back to the hotel and get another shuttle. After waiting this long and with all the mishap and misdirection, we decided to call an uber that was quicker and better service. When we got back to the hotel, both shuttle busses looked perfectly fine. No spare tire, no bus around back in a shop, nothing. Would not recommend this hotel or shuttle service to anyone in the future. Employees need to get on the same page and not spread false information.

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• User:nickhV8889QH

  Trip type: Couples

  Don't count on the airport shuttle

  15 Mar 2026

  They don't tell the truth about the shuttle pick up from the airport. Waited over an hour in the cold. If they have issues then just tell the truth instead of making up stories. I would have taken an Uber if I had known.

• User:RiBrown74

  Trip type: Business

  Aloft has a Homey, Social Gathering Feeling - Wonderfully Different

  08 Feb 2026

  I missed my connection through Dulles to Japan, and United offered a voucher for Aloft and several others. What an unexpected and enjoyable experience! The lobby gets alot of natural light and has assorted comfy chairs, a pool table, a bar serving basic food in the evening, and a made-to-order breakfast niche in the morning. The food is average price, not cheap, and only the coffee is free.The receptionist was very helpful, locating in the 'back office' a loaner iPhone charger which I had packed in my luggage safely left at the airport for my rescheduled flight to Japan. Her friendliness was consistent with the whole vibe of Aloft.

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• User:apf_travels

  Trip type: Solo travel

  Good choice if stuck at airport

  01 Jan 2026

  Got stuck overnight and United got me this hotel. My main concern was cleanliness and Aloft delivered on that. Very clean room with hard floors (not carpet) and a washable duvet. Roughly a 15min drive from the airport. There's a shuttle but it runs infrequently (once an hour).