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Jw Marriott Phu Quoc Emerald Bay Resort & Spa

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Jw Marriott Phu Quoc Emerald Bay Resort & Spa

locationPhu Quoc Island, Ho Chi Minh City (Saigon) and South

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About Jw Marriott Phu Quoc Emerald Bay Resort & SpaAbout Jw Marriott Phu Quoc Emerald Bay Resort & Spa

Location

This hotel is located on Phu Quoc, right on the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball and fishing. With canoeing, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Children are well looked after in the kids' club.

Meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Jw Marriott Phu Quoc Emerald Bay Resort & Spa Amenities at Jw Marriott Phu Quoc Emerald Bay Resort & Spa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

25 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1744

Very Good

116

Average

41

Poor

20

Terrible

24

Recent Reviews: 1945

  • User:Pioneer68412479169

    Trip type: Family

    The Best Hotel in Phu Quoc

    rating15 Jun 2026

    A perfect place to relax and enjoy precious family time in Phu Quoc. The large swimming pool, beautiful beach, and peaceful atmosphere made our stay unforgettable. The breakfast restaurant was absolutely beautiful, and every dish we tried was excellent. We highly recommend this resort for anyone traveling with family.

  • User:phuongv820

    Trip type: Family

    Best of the best - JW Marriott PQ

    rating05 Jun 2026

    We have enjoyed our stay a lot at JW Marriott Phú Quốc . The trip has been amazing because of the staffs , foods, surroundings & the best is the service. I have been to JW before and it has never disappointed me . Thanks so much to Anthony - FO, he has always providing the best customer service and so helpful & supportive. He makes our stay so memorable . Beside that I would like to say thanks to Hau, Diem, Thanh , Helene at the Vietnamese restaurant and Quynh at the kid club. They are so kind and always providing the best customer service with the smile . I defenitely will come back next time with my family and stay longer. Love JW Marriott JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa, responded to this review Dear Valued Guest,Thank you for sharing such a heartfelt review.We are absolutely delighted to hear that you had such a memorable stay with us and that the service, culinary experiences, and beautiful surroundings all contributed to an amazing holiday. Knowing that JW Marriott Phu Quoc lived up to your expectations means a great deal to us.Your special recognition of Anthony is truly appreciated. We will be delighted to share your kind words with him. It is wonderful to know that his care, support, and dedication helped make your stay even more memorable.We would also like to thank you for recognizing Hau, Diem, Thanh, Helene, and Quynh. Our associates take great pride in creating meaningful connections with our guests, and your compliments will certainly bring smiles to their faces.Thank you once again for your trust and loyalty to the JW Marriott brand. We are honored to have been part of your Phu Quoc journey and look forward to welcoming you and your family back for an even longer stay in the future.Sincerely,Duc TranDirector of RoomsJW Marriott Phu Quoc Emerald Bay Resort & Spa

  • User:qu_nhn586

    Trip type: Friends getaway

    Lovely Afternoon Tea Experience

    rating05 Jun 2026

    I had a very enjoyable afternoon tea experience. The food and tea were delightful, and the atmosphere was relaxing and welcoming.A special thanks to Y for the excellent service. Friendly, attentive, and professional throughout the visit. Thank you for making the experience JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa, responded to this review Dear Valued Guest,Thank you for your lovely feedback.We’re delighted to hear that you enjoyed a relaxing afternoon tea experience with us and that the food, tea selection, and atmosphere all contributed to an enjoyable visit.A special thank you for recognizing Y. We will be pleased to share your kind words with Y. It is wonderful to know that Y's friendly, attentive, and professional service helped make your experience even more memorable.We look forward to welcoming you back again for another delightful afternoon tea in the future.Sincerely,Duc TranDirector of RoomsJW Marriott Phu Quoc Emerald Bay Resort & Spa

  • User:Youyuan C

    Trip type: Friends getaway

    Relax and enjoy the perfect time

    rating03 Jun 2026

    Tho is so kind of teaching us how to make a candle，so nice to introduce the best knowledge and give us a memorable experience JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa, responded to this review Dear Valued Guest,Thank you for your lovely feedback.We’re delighted to hear that you enjoyed the candle-making experience and that Tho helped make it such a memorable one. It’s wonderful to know that her kindness, guidance, and passion for sharing her knowledge added so much to your time with us.We will be sure to share your kind words with Tho, who will be thrilled to know she helped create such a special memory.Thank you for choosing to spend your time with us, and we look forward to welcoming you back for more meaningful experiences in the future.Sincerely,Duc TranDirector of RoomsJW Marriott Phu Quoc Emerald Bay Resort & Spa

  • User:Travel_nomad_101

    Trip type: Couples

    Exceptional Stay with Outstanding Hospitality and Culinary Care!

    rating31 May 2026

    We had an absolutely wonderful stay at the JW Marriott Phu Quoc. The resort excels in every aspect—offering fantastic privacy, a beautiful ambience, immaculate cleanliness, and a truly great location.Every single staff member we encountered was incredibly pleasant, happy, and eager to help. A special shoutout to the Contact Center Manager, Nic, who went completely above and beyond to ensure we had the most comfortable stay possible. Your hospitality did not go unnoticed!I also want to extend a heartfelt thank you to Chef Lokesh. My partner was feeling unwell during our stay, and he took a special request to make Dal Khichdi for us.. It was excellent Indian food and exactly the comfort needed at that time.We also thoroughly enjoyed the resort activities; the lacquered painting activity was a highlight, and they have a wonderful variety of other options to choose from.Areas for Improvement:While our experience was fantastic, a few adjustments would make it perfect. First, the overall restaurant menus could use a bit more variety, and it would be highly appreciated to see more Indian food options specifically added to the In-Room Dining menu. Furthermore, we noticed discrepancies between the online menus and the physical menus in the restaurants, which created some confusion when ordering. Lastly, while the staff is incredibly sweet, it would be beneficial if they were a bit more well-versed in English, or at least encouraged to actively use translation apps to help bridge the communication gap smoother.Overall, it was a brilliant stay and we highly recommend it! JW Marriott Phu Quoc Emerald Bay, Owner at JW Marriott Phu Quoc Emerald Bay Resort & Spa, responded to this review Dear Valued Guest,Thank you for sharing such a thoughtful and detailed review of your stay.We are truly delighted to hear that you enjoyed the privacy, atmosphere, cleanliness, and overall experience at the resort. Most importantly, it is wonderful to know that the warmth and dedication of our associates helped make your stay so memorable.Your special recognition of Nic and Chef Lokesh means a great deal to us. We will be delighted to share your kind words with them. Knowing that Nic's care and attention, as well as Chef Lokesh’s thoughtful culinary support during a challenging moment, helped make your stay more comfortable is incredibly rewarding.We are also pleased that you enjoyed the resort activities, especially the lacquer painting experience.At the same time, we sincerely appreciate your constructive feedback. Please rest assured that your comments have been noted and shared with the relevant teams as we continuously look for ways to enhance the guest experience.Thank you once again for your recommendation and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Sincerely,Duc TranDirector of RoomsJW Marriott Phu Quoc Emerald Bay Resort & Spa

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