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Gem Riverside Hotel Hoi An

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Gem Riverside Hotel Hoi An

locationHoi An, Hoi An - Danang - Central

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About Gem Riverside Hotel Hoi AnAbout Gem Riverside Hotel Hoi An

Location

This hotel welcomes guests in Hoi An.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A trouser press is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols are available on the sun terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, a spa, a sauna, a steam bath, massage treatments and hiking. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Gem Riverside Hotel Hoi An Amenities at Gem Riverside Hotel Hoi An

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

462

Very Good

29

Average

6

Poor

2

Terrible

4

Recent Reviews: 503

  • User:CorStan18

    Trip type: Friends getaway

    One of the best hotels in Hoi An

    rating05 Mar 2026

    We stayed here as part of a 3-week tour of Vietnam. We have been at many hotels on the trip. This one is one of the best. Staying here feels like we are part of the family. The rooms are clean and comfortable. The included breakfast is plentiful and presented ta beautifully. The fruits, pastries, breads, etc, are fresh and flavorful. The egg station chef did a great job with the custom orders. The staff is fabulous. They are responsive, friendly and eager to accommodate our every need. The pool is clean and large for those who want to swim laps. The location is away from the noise but an easy walk to shopping and the Unesco sites.

  • User:VeeraiyanK

    Trip type: Couples

    3 star hotel poor buffet breakfast. No chef in hotel.

    rating03 Feb 2026

    This is not a 4 star hotel. It is 3 star hotel with skeleton of staffs working. I booked from 21st Jan 2026 to 28th Jan 2026. I booked Junior suite. I was given a package and hotel did not honour the package. This hotel do not have a proper kitchen or Chef. Daily buffet breakfast was so poor and repeated for 8 days. I forgot about my package and the receptionist did not brief me package. Despite, when I told 3 days fir checkout. The receptionist pretended not to know anything. The corridor lights works on sensor at night and safety was compromised to save electricity. I stayed in room 402. The water heater was hot for 5 mins and it becomes cold. Reported and the issues were not rectified. The hotel is not facing river. It is a small river with facing a residential housing. I have records of booking.

  • User:hoang d

    Trip type: Family

    Flexible service

    rating29 Jul 2025

    Friendly og Flexible service. Limited but very good breakfast buffet. Short walk to the center. Peaceful and relaxing.

  • User:Jennifer T

    Trip type: Couples

    A Gem

    rating25 Jun 2025

    This family managed hotel is a gem. Everyone was eager to please and made sure we were happy and comfortable. It is a 10-15 walk, or 5min taxi ride from the Hoi An market and center of all tourist stuff. Perfect location, especially if you are someone who seeks downtime from the hustle and bustle.DaNang is under an hour away if you're looking for a day trip to "the city" or a tour of other sites such as Marble Mountain -- and you must go!

  • User:leannegoulding

    Trip type: Couples

    The Riverside Gem is in fact a gem on the quiet side of magical Hoi An

    rating07 May 2025

    Hoi An is such a gem. The city of lanterns and silk. Oh my. It is busy and has definitely been discovered but there are good reasons why. I love that the old town closes it's roads to vehicles in the evenings so it's just pedestrians and cyclist. It's also smart because there are a lot of tourists, including us. Our home base was the Riverside Gem hotel, on an island and walking distance to Hoi An proper and the old town. The staff was wonderful, friendly, accommodating, especially Ruby, who made our stay special. The restaurant food was good, the pool delightful and the grounds well tendedBeing off from the busy Hoi An, it was quiet, which is always a big plus for me and half the price.Highly recommend and hope to return soon!

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