Renaissance Danang Hoi An Resort & Spa

Recent Reviews: 1380

• User:833yatinj

  Trip type: Family

  Worst experience that anyone can expect

  13 Jun 2026

  So we checked in to the three bhk villa only to find out that the villa is still under cleaning since the housekeeping was busy keeping pillows on the bed. When the competed, it was seen that there's no soap and bath amenities in the washroom. There was this seepage smell in the lobby of the villa for which they had to put a device for aroma oil. I was tired from the previous trip so thought of taking a spa. I had specifically mentioned on the spa form that the pressure to be medium to deep but the lady couldnt get above soft level. After completion of the massage, I was not offered any steam or sauna instead she just wiped off the oil with a towel without my consent. Then I decided to take the kids to the swimming pool inside my villa only to be scratched by the grout of the broken pool floor tiles and to my utter shock, I could see a pool light hanging out of the wall and wires visible which could have been deadly.The next morning we had the in villa dining and it was not enough food for the 7 of us. They just put the food on the table and vanished instead of being there for our additional needs. We left the villa around noon and on our return at night, we saw that the morning breakfast left over food was still lying on the dining table. The place was stinking of the stale food. The housekeeping had left the food on the table hoping that we would have the left over food upon our return in the night.We went to the lobby bar and ordered ourselves some drinks. After a round of drink, we were refused the cocktails since they were out of the Coriander leaves.While making the reservation or even until before the check in we were not informed that the Beach was being developed and we would be woken up by the noise of heavy drilling machines. I mean we were not even offered any compensation for the noise and vibrations we had to go through. The hotel only had a sorry for our situation.Never recommending this place to anyone. Thao Pham, Guest Services / Front Office at Renaissance Danang Hoi An Resort & Spa, responded to this review Dear 833yatyinj,Thank you for taking the time to share your detailed feedback. We are truly sorry to learn that your recent stay did not meet your expectations, and we sincerely apologize for the many shortcomings you encountered.Please accept our deepest apologies for the condition of the villa upon arrival, including the incomplete housekeeping, missing amenities, and the unpleasant odor. This clearly falls short of the standards we strive to uphold. We are also very concerned to hear about your experience at the spa, as well as the condition of the private pool. The safety issue you described, in particular, is extremely serious, and we have immediately escalated this to our Engineering and Safety teams for urgent inspection and corrective action.We regret that your in-villa dining experience did not meet expectations, both in terms of food quantity and service attentiveness, and especially the oversight in clearing the table, which is unacceptable. Additionally, we apologize for the inconvenience caused at the bar and the lack of communication regarding the ongoing beach development. We understand how disruptive this must have been to your stay, and we regret that this was not properly communicated in advance.Your feedback has been shared with all relevant departments for immediate review and corrective measures. Please be assured that we are taking this very seriously as we continuously work to improve our service and facilities.We truly regret disappointing you and appreciate you bringing these matters to our attention. Should you be open to it, we would very much welcome the opportunity to restore your confidence in us on a future visit.Kind regards,Thao Pham, Director of Rooms.

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• User:Александр К

  Trip type: Family

  Good place, good food - weak beach!

  11 Jun 2026

  Overall we liked staying here. 1. Good rooms 2. Excellent breakfast ( best ever)3. Big-Big pool ( super cool)4. Good service. Want to say a lot of thanks to Ms.Thanh Thao ( F&B ) for her service, attention and interesting dialogues😊.5. Negative moment for Beach lovers - now sth is being rebuilt, there are working ships and sea line where you can swim a little bit far away. Thao Pham, Guest Services / Front Office at Renaissance Danang Hoi An Resort & Spa, responded to this review Dear F8117KR,Thank you very much for taking the time to share your detailed feedback following your recent stay with us.We are truly delighted to read that you enjoyed so many aspects of your visit, particularly our spacious rooms, the breakfast experience, and our large swimming pool. Your kind words about our service are especially appreciated. We will be sure to pass your heartfelt thanks to Ms. Thanh Thao from our F&B team—she will be very happy to know she made such a positive and memorable impression on your stay.At the same time, we appreciate your honest comments regarding the beach condition. We understand how important this aspect is, especially for guests who love the seaside experience. Please allow us to clarify that the current situation is temporary due to ongoing coastal improvement works in the area. These efforts are aimed at enhancing the beach quality and ensuring a better experience for our guests in the near future. We sincerely apologize for any inconvenience this may have caused during your stay.It was a pleasure having you with us, and we hope to welcome you back again soon for an even more enjoyable and complete experience.Warm regards,Thao Pham, Director of Rooms.

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• User:Kate M

  Trip type: Family

  Thanks!

  09 Jun 2026

  I really like this hotel, my vacation was good and grateful. Staff are so friendly and competent, they help to us with all questions. The service is fast and clear, especially I would like to highlight the waiter, whose name is Thanh Thao, she is so nice and friendly ☀️ Thank you very much! Thao Pham, Guest Services / Front Office at Renaissance Danang Hoi An Resort & Spa, responded to this review Dear katemZ9024DE,Thank you so much for your kind review! We are delighted to hear that you had an enjoyable and memorable vacation with us.It’s wonderful to know that our friendly and attentive team made a positive impression and were able to assist you with all your questions. Your compliments on our service being fast and clear truly mean a lot to us.We are especially grateful for your recognition of Thanh Thao. She will be thrilled to hear your kind words, and we will be sure to share your appreciation with her.Thank you once again for choosing our hotel. We look forward to welcoming you back for another fantastic stay in the near future! ☀️Warm regards,Thao Pham, Director of Rooms.

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• User:AUTO I

  Trip type: Family

  Good

  08 Jun 2026

  I really liked the hotel. The rooms are clean, everything smells nice, the staff is very polite, and the food is delicious. The only downside is the sea – the government is building breakwaters, but that's not the hotel's fault; they provide a shuttle to An Bang Beach.Immensely grateful to Ly and Hoa Thuong. Thao Pham, Guest Services / Front Office at Renaissance Danang Hoi An Resort & Spa, responded to this review Dear 86autoi,Thank you for your glowing review and kind words! We're delighted to hear that you enjoyed the clean rooms, pleasant ambiance, polite staff, and delicious food. While the government-led coastal restoration project is currently underway, we're glad that the shuttle to An Bang Beach was helpful. We'll be sure to pass your appreciation on to Ly, Hoa, and Thuong. Your support means a lot to us!Warm regards,Thao Pham, Director of Rooms.

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• User:WunderlustForever

  Trip type: Family

  Very tired resort that needs work

  05 Jun 2026

  We had high exp rations of this resort based on their photos and descriptions. Sadly they were not met. The resort is tired and is not in our opinion 5 star. We stayed in a 3 bedroom villa Thao Pham, Guest Services / Front Office at Renaissance Danang Hoi An Resort & Spa, responded to this review Dear WunderlustForever,Thank you for your feedback.We are sorry to learn that your stay did not meet your expectations, particularly regarding the condition of the resort and your three-bedroom villa. Your comments have been shared with our team for review and improvement.We truly regret your experience and hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,Thao PhamDirector of Rooms

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