Llao Llao Resort, Golf & Spa

Recent Reviews: 3648

• User:centerfield84

  Trip type: Family

  Great views but limited food options

  19 Apr 2026

  The good news -- The views are out of this world. The staff tried very hard. It feels extremely safe (celebrities and ballers stay there). The breakfast buffet is vast.The bad news -- There are times that you just want a regular American cheeseburger, milkshake, or regular American pizza. They don't have that. After a while, you get tired of being on the property. It is a 30-minute drive to Bariloche. If you don't have a car, then you feel trapped in a 5-star resort.... Gestor de Experiencia, Guest Services / Front Office at Llao Llao Resort, responded to this review Centerfield,Thank you very much for taking the time to share your thoughtful feedback.We are truly delighted to know that you enjoyed the breathtaking surroundings, the sense of tranquility and safety, and the dedication of our team. It is also wonderful to hear that our breakfast experience left a positive impression-something we take great pride in as part of our resort offering.We also sincerely appreciate your comments regarding the variety of dining options. Our culinary proposal is designed to highlight regional flavors and provide a distinctive gastronomic experience aligned with our setting. That said, we understand that, during longer stays, guests may occasionally crave more familiar or casual alternatives, and your observation is both valuable and well received.Regarding location, our resort is intentionally set in a privileged natural environment, offering a sense of escape and immersion in Patagonia’s beauty. At the same time, we recognize that ease of mobility is important, and we are always happy to assist with transportation arrangements to and from the city for those wishing to explore further.Your feedback is truly appreciated and helps us continue refining the experience we strive to offer each of our guests.We hope to have the pleasure of welcoming you again for another memorable stay.

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• User:George C

  Trip type: Couples

  5* views, but not much else is above a 2*

  11 Apr 2026

  We stayed at Llao Llao expecting a true 5-star experience, and while the setting absolutely delivers, the overall experience fell well short—especially for the price.The biggest disappointment was the food. Across the board, it was subpar—basic items like pizza and salads were poorly executed and nowhere near the quality you’d expect at this level. Given the pricing, it felt especially off. Dining on property quickly became something we tried to avoid rather than look forward to.Service was also inconsistent. At times it felt inattentive and not aligned with what you’d expect from a luxury resort. There wasn’t that polished, anticipatory service that typically defines a 5-star stay.The rooms were another letdown—dated, on the smaller side, and lacking the level of comfort and finish you’d expect given the nightly rate. It felt like the property is leaning heavily on its history rather than investing in a fully modernized experience.On top of that, there’s a noticeable amount of upcharging for extras, which adds up quickly and further detracts from the value.That said, the location is undeniably stunning. The views, surrounding nature, and overall setting are world-class—easily the highlight of the stay.But ultimately, for what you’re paying, the experience doesn’t match the price point. Unless you’re willing to take 30–35 minute cabs each way to eat off property and avoid the on-site dining, it’s hard to justify the cost. Gestor de Experiencia, Guest Services / Front Office at Llao Llao Resort, responded to this review George,Thank you for taking the time to share your experience with us. While we are pleased to know that you appreciated our unique setting and the natural beauty that surrounds the resort, we are truly sorry that the overall experience did not meet your expectations.We regret that our culinary offering fell short, both in quality and perceived value. This is certainly not the standard we aim to deliver, and your comments have been shared with our Gastronomy team for thorough review and improvement.We are also sorry to learn that the service felt inconsistent and lacked the level of attentiveness and refinement expected.Regarding the rooms, we understand your perception and would like to share that the hotel features two distinct wings: the Bustillo Wing, our historic building currently undergoing a comprehensive renovation to enhance comfort while preserving its iconic character, and the Moreno Wing, which offers a more contemporary style and layout. We regret that your assigned room did not meet your expectations, and we would have gladly assisted in exploring alternatives more aligned with your preferences.We also take note of your comments about pricing and additional charges, as perceived value is a key part of the overall guest experience, and we continuously work to align our offering accordingly.We truly appreciate your honest and constructive feedback. It helps us identify opportunities for improvement and continue evolving. We hope you might consider giving us another opportunity in the future to provide you with a stay that better reflects the level of excellence we strive for.

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• User:Viveutvivas

  Trip type: Family

  Secluded Resort with Stunning Views

  01 Apr 2026

  If you are looking to stay at a resort with breathtaking views, this is the place. We could not be happier that we booked this hotel over several other luxury hotels in the area. We stayed in a 1st floor suite which was truly stunning, secluded and very large. The bathroom and shower water pressure were also great along with a massive walk in closet. The resort is very spread out so be prepared to walk. Llao Llao is not near the downtown area, it is very easy to drive in Bariloche and I would highly recommended renting a car. The only criticism I have is the food at the hotel- it’s not good. We ate there 3 times and it just didn’t get better. The food is very bland, the Caesar Salad ( which wasn’t a Caesar salad) was inedible, mashed potatoes also bland. Compared to other hotels in Argentina this was the least friendly service by far. The negative comments to not surpass the pure beauty of this hotel. Gestor de Experiencia, Guest Services / Front Office at Llao Llao Resort, responded to this review Viveutvivas,Thank you very much for taking the time to share such a thoughtful and detailed review of your stay.We are truly delighted to know that you enjoyed the breathtaking views and that your suite provided the sense of space, privacy, and comfort you were looking for. It is especially rewarding to read that, among other luxury options in the destination, your choice to stay with us felt like the right one.We also appreciate your valuable comments regarding the resort’s layout and location, as well as your recommendation to explore the area by car -it certainly allows guests to make the most of Bariloche’s natural beauty.At the same time, we sincerely regret that your culinary experience and service did not meet your expectations. Your observations regarding the dishes and their flavor, as well as the perception of service warmth, are very important to us. Please be assured that we shared your feedback with our culinary and service teams, as we continuously strive to elevate both the quality of our gastronomy and the attentiveness of our hospitality.We truly appreciate your balanced perspective, and we are grateful that, despite these aspects, the unique beauty of the resort remained a highlight of your stay. We very much hope to have the opportunity to welcome you again and provide an experience that exceeds your expectations in every sense.

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• User:packcal

  Trip type: Couples

  Spectacular Location, But Service Didn’t Match Our Other Argentina Hotels

  22 Mar 2026

  My wife and I stayed at the Llao Llao Resort for four nights as part of a nearly three-week Argentina/Chile trip. This was the fourth of five hotels we stayed in. The others included the Alvear Palace Hotel in Buenos Aires, the Gran Meliá Iguazú, and the Mandarin Oriental Hotel in Santiago, all of which delivered excellent service.First the positives: the setting is truly spectacular. The hotel sits about 30 minutes from downtown Bariloche on the famous Circuito Chico drive, in one of the most scenic locations in Patagonia. The historic lodge architecture is beautiful, the public spaces are impressive, and the lake and mountain views are memorable. It’s easy to see why the property is considered a classic Argentine resort.However, the service was noticeably weaker than at the other hotels on our trip. Staff were generally polite but not particularly warm or proactive. Concierge assistance was limited and English proficiency was lower than expected for a hotel of this stature.There were also several small issues. After a long day of flying and a fairly long walk through the property to reach our Moreno Wing room, my wife’s first comment was that there was no welcome fruit in the room, something we had received at other hotels on this trip. In addition:• A one-bottle-per-day water limit in the room. Might have been per person.• No tissues provided in the room• Our request for a higher floor was not honoredNone of these issues are major individually, but together they create the impression of a hotel that is not quite operating at the level of international luxury properties.Overall, Llao Llao is worth visiting for the scenery, architecture, and history, but travelers expecting the same level of service found at top hotels in Buenos Aires, Iguazú, or Santiago may find the experience somewhat uneven. Travelers coming mainly for the views, golf, and natural setting will likely love it, but those expecting consistent five-star service standards may be disappointed.If the hotel elevated its service to match the spectacular setting, it could easily be one of the great resort hotels in South America. Guest Relations, Atención al cliente/recepción at Llao Llao Resort, responded to this review Dear Packal,Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly pleased to know that you enjoyed our unique location, the iconic architecture, and the natural beauty that surrounds the resort -elements that are indeed at the heart of the Llao Llao experience.At the same time, we sincerely regret that certain aspects of the service did not meet your expectations, especially when compared with other renowned properties you visited during your trip. Your observations regarding warmth, proactivity, and concierge assistance are greatly appreciated and have been shared with our team, as they represent valuable opportunities for us to continue improving.We also regret the inconveniences you mentioned concerning in-room details and your room request. While some amenities and policies may vary, we fully understand how these elements contribute to the overall perception of a stay, and we will certainly take your comments into careful consideration.At Llao Llao, we strive to offer not only an extraordinary setting, but also a level of service that reflects the spirit of a true resort -where nature, comfort, and personalized attention come together to create memorable experiences. Your feedback is essential in helping us move closer to that goal.We truly hope to have the opportunity to welcome you back in the future and provide you with an experience that fully reflects the standards we aspire to deliver.Please accept our most sincere apologies for the disappointment you experienced.

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• User:William A

  Trip type: Couples

  Absolute indifference

  12 Mar 2026

  Terrible customer service regarding reservations. Very poor communication style and absolute indifference. Gestor de Experiencia, Guest Services / Front Office at Llao Llao Resort, responded to this review William,Thank you for sharing your feedback. We are truly sorry to learn about your experience regarding the reservation process and the impression it left. This is certainly not the level of attention or communication we aim to provide.Your comments have been shared with our team, as they help us review and improve the way we assist our guests. We would greatly appreciate the opportunity to learn more about your experience and hope to have the chance to restore your confidence in the future.

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