CasaSur Recoleta

Name: CasaSur Recoleta
Address: Avenida Callao 1823, Buenos Aires, argentina
Telephone: +44-204-505-9777
Rating: 4.5

Downtown, Buenos Aires, Argentina

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About CasaSur Recoleta

location

The hotel is located in the most emblematic neighbourhood of the city in the town of the Recoleta. The nearest bus station and access to the metro are within roughly 1 km. Ministro Pistarini International Airport is situated at a distance of approximately 36 km.

facility

The hotel has 36 rooms, including 11 junior suites, suites, single rooms and 23 double rooms, which are located on 13 storeys and are reachable by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A cloakroom and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Additional facilities include a TV room. Further services and facilities include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and individually adjustable heating. A balcony is among the standard features of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a spa, a sauna, a beauty salon and massage treatments.

meals

Various dining options are available, including a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. Bed and breakfast is offered as a catering option. A delicious and varied buffet awaits guests at breakfast. For lunch, guests can order à la carte. A set menu can be ordered at dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at CasaSur Recoleta

Facilities
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  Air conditioning
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  Lobby
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Business Center and Conferences
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  Business Center
Common Area
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  Reception
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hygiene
- -
  Gym/ Fitness centre
- -
  First-aid services
Meals
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  Breakfast Buffet
- -
  Breakfast Served
- -
  Special Diet
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  Continental Breakfast
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  Bar
- -
  Cafe
- -
  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
- -
  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
- -
  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Gym
- -
  Events
Transfers
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  Airport Transfers

Location

Around this property:

Nightclub

50 m

Park

200 m

Bars / Pubs

200 m

Restaurants

200 m

Shopping opportunities

400 m

Bus Station

1000 m

Underground/Over ground Station

1000 m

Golf Course

8000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

768

Very Good

235

Average

Poor

Terrible

Recent Reviews: 1115

User:LenaVegaTravels
Trip type: Business
Look elsewhere
23 Apr 2026
Don’t do it. Look elsewhere. Rooms extremely small. Moved rooms twice because each time there was something drastically wrong. First one - the table/shelf affixed to the wall was so crooked things kept sliding down. One of them was a bottle of water - cleaning up with towel I realized how dirty the floor was - the towel was black. Then, while doing the bed he n I was mortified by how the mattress cover was literally covered in stains. Moved to another room - lower category, for one night. No refund offered for the difference. The room was nicer, on the renovated floor, but even smaller than the previous one. Next day - moved again to another room of the same category I had booked. Again, even smaller than the original room, balcony smaller as well as it was near the top of the building and dimensions were affected. No room to put my luggage. Barely any room to eat when you order room service. Cleanliness still an issue. Stained bed, dirty floors. Next morning, woke up covered in bites - don’t know if it’s mosquitos (no bug screen in the balcony door) or anything else. Another issue - some sort of machinery on the roof was working on/off in cycles and waking me every time it started working again. To add insult to injury, there was no water that morning. That was the last straw. Ended up moving to another hotel for the next 6 nights and that saved my trip. I was luckily able to get a refund for the unused nights but no refund or compensation was offered for all the issues I had to deal with during my 3 nights there.Unless your standards are pretty low, don’t stay here. Florencia Taphanel, Atención al huésped/Recepción at CasaSur Recoleta, responded to this review Dear Mrs. Megi,Thank you for taking the time to share your comments with us. While we are truly sorry that your overall experience did not meet your expectations, we genuinely appreciate your feedback, as it allows us to review and improve our service standards.We were particularly concerned to read your comments regarding cleanliness, as this is the first time we have received feedback of this nature. Nevertheless, please rest assured that we have already discussed your observations with our Housekeeping team in order to review every detail internally.At the same time, I would also like to mention that whenever any inconvenience was brought to our attention during your stay, our team made every effort to provide a solution and assist you in the best possible way within our operational possibilities.We were also surprised by your comments regarding the mattresses, as they are brand new and recently installed. However, we truly appreciate you bringing this to our attention and will be reviewing the matter internally with the corresponding team.Regarding the temporary water interruption, we would like to clarify that this was caused by an unexpected issue with the city water supply service and was fortunately resolved very quickly. We sincerely apologize for the inconvenience caused during that brief period.We truly regret that on this occasion we were unable to provide the experience we strive to offer each of our guests, and we hope to have the opportunity to welcome you again in the future and restore your confidence in our service.Kind regards,
User:Marybeth E
Trip type: Friends getaway
Perfect stay.
27 Mar 2026
Lovely! Staff is attentive and care about their guests. Great location. Overall a terrific stay. Florencia Taphanel, Atención al huésped/Recepción at CasaSur Recoleta, responded to this review Dear Mrs Mary,Thank you so much for your lovely comments. We are delighted to know you enjoyed your stay and especially appreciated our team’s service and care.We truly hope to welcome you back again very soon.Kind regards,
User:Peggy1226
Trip type: Couples
Everything we needed and more
20 Feb 2026
We couldn’t have asked for a better location, a more professional and kind staff, and a more comfortable room. As an added bonus, the front desk staff extended our checkout time and offered us the chance to clean up in the spa after a long, hot day of exploring the city and a longer night of travel ahead as we made our way back to the States. This boutique hotel was exactly what we were looking for at the end of our month’s long vacation. We had only two days there but will definitely find our way back on a future trip. Florencia Taphanel, Atención al huésped/Recepción at CasaSur Recoleta, responded to this review Dear Mrs. Peggy,Thank you so much for your wonderful and thoughtful review. We are truly delighted to know that our location, the comfort of the hotel, and especially the kindness and professionalism of our team helped make your stay such a positive experience.It was our absolute pleasure to assist you during your visit, and we are so glad you were able to enjoy some extra relaxation before your journey back home. Comments like yours mean a great deal to all of us and are a true motivation for our team every day.We are honored that CasaSur Recoleta was part of your vacation memories, and we sincerely hope to welcome you back on your next trip to Buenos Aires.Kind regards,
User:Navigate768267
Trip type: Couples
Perfect place to stay. No regrets.
03 Feb 2026
Beautiful stay, very attentive staff, anticipated every need. I cannot recommend this hotel enough! You will not be disappointed. Florencia Taphanel, Atención al huésped/Recepción at CasaSur Recoleta, responded to this review Thank you so much for your wonderful review and recommendation. Reading comments like yours truly means a lot to all of us.We sincerely hope to welcome you back again soon at CasaSur Recoleta.Kind regards,
User:Ros T
Trip type: Couples
Great hotel but some things to note
11 Oct 2025
This is a nice boutique style hotel in a good location for exploring Recoleta being within walking distance of the cemetery and areas with lots of bars and restaurants. The closest metro is a ten minute walk away which we used to get to Palermo.We stayed for three nights in a superior room which had a balcony with seating. The room was modern, comfortable and clean with a nice bathroom. Breakfast was provided and there was a good buffet selection as well as eggs cooked to order.The hotel offers free activities including a city tour and a tango class. We attended the free Mate tasting at the Palermo branch of the hotel which we enjoyed. Our host Alejandro was enthusiastic and provided lots of detail and facts about the history of Mate.Staff were friendly and helpful and spoke good English. We arranged a taxi to the airport via reception which arrived promptly.There are some negatives:The website says there is a coffee machine in the room, there is, but there is a 3 USD charge for each coffee pod. This seems mean given the price of the room.The shower cubicle floor is very slippy. We mentioned this to reception but no mat was available.On our last night it was windy. The awning on the balcony rattled and kept us awake. We couldn't see how to retract the awning to stop the rattling.