Hotel Pulitzer Buenos Aires

Recent Reviews: 932

• User:F3607EZkareng

  Trip type: Couples

  Run the other way

  11 Mar 2026

  Negatives:Extremely dated and worn interior hotel room. Carpets were very dirty as were the walls and closet doors.Bathroom not very clean and in need of major update. Shower door kept sliding open which resulted in water all over the floor when we showered. No in room amenities such as coffee, tea, water, Kleenex, ironing board and iron. Elevators take forever. The sky bar on floor 13 is open to the public and the hotel does not have secure floor access on individual floors. Therefore the public could be walking around your room floor. Risky Wifi very spotty and not secure. Staff were hit and miss.Positives: Good water pressureBreakfast good variety of food choices. No coffee to go.The location is okay. There were some homeless sleeping across from the hotel. This hotel I believe caters to tour groups so no need for them to upgrade or provide a certain level of service. Would not recommend, plenty of options. Don’t bother with this one.

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• User:Travel M

  Trip type: Couples

  Nice hotel

  07 Mar 2026

  Arrived yesterday around 1pm to find our room would not be ready until 3pm so we left our luggage and went exploring around the hotel. We came back and checked in and our luggage was brought up. This morning we had a lovely breakfast and the staff the hotel are very nice, friendly and helpful. All in all a good hotel

• User:Tanifer

  Trip type: Couples

  Loved staying here

  24 Feb 2026

  We stayed here for two nights late Jan early February the staff are super friendly and helpful, the hotel is lovely a little quirky but fun, the breakfast was a great way to start you day, beds were comfortable, and as an australian having Australian power points was a real treat. If in Buenos Aries again would definitely stay here

• User:Inspiration282500

  Trip type: Couples

  Hotel Pulitzer

  04 Feb 2026

  Check in was confusing for the women at the desk. She asked for our passports and made copies of them. Then she comes up to the room to tell me she can’t find the copies. Then she said you only booked a standard room. I had to re-show her the copy of my reservation. We had a suite on the 12th floor. The room was big, bed was comfortable and the bathroom was very nice. The problem is they have a rooftop bar on the 13th floor. Right above our heads we heard noise and the dragging/scraping of the tables and chairs. In order to be truly a 4 star hotel they will need to update the social areas, clean the carpets and get rid of the smell in the lobby. The Buffett breakfast had fresh fruit, which was not fresh. As a matter of fact the melon was slimy. I’ve been a travel agency owner for 30 years and really check out hotels a lot. I hope this helps someone. The location of the hotel was in a wonderful area. That’s why I booked it!

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• User:worldwideexpert2

  Trip type: Family

  Zero Care Reception!

  05 Jan 2026

  I chose Pulitzer Buenos Aires primarily for the location, and unfortunately that’s the only thing it has going for it.Status recognition / check-in & check-out: We have top-tier status and were not treated anything special—no upgrade, no bottled water, no priority check-in. In fact, at check-in we were literally told we should wait until they finish checking out other people before they could serve us. Then we were asked to wait until at least 3:00 pm to check in.At checkout, we had to fight to get a 4:00 pm late checkout, which they finally agreed to only after we reminded them of all the inconveniences we experienced throughout the stay.Pre-booking promises / connecting rooms: We called the hotel before booking and specifically asked whether connecting rooms would be available during the dates we wanted. The lady said yes, no problem, so we proceeded with the booking. When we arrived, there were no immediately available connecting rooms, and once again we had to push and argue to get what we were promised. Somehow, they “found” them eventually—but it was such a struggle that anyone who is polite and doesn’t want to argue would likely never get what they were told was guaranteed.Service: Customer service is low-end. Reception showed little care and very limited willingness to adjust or problem-solve. This is the only hotel I’ve ever stayed at anywhere in the world where, despite the extreme heat inside the room, I didn’t even feel comfortable going down to reception to complain again—because they made it clear on multiple occasions that they truly didn’t care. The attitude wasn’t just unhelpful; it was dismissive, and it created the sense that bringing up problems was pointless.They were also unwilling to do a very basic comfort fix: we booked two rooms with double beds, but one room had two single (twin) mattresses instead. We asked reception to swap/combine them into one proper double, and they refused.Heat / Air conditioning (health hazard): The AC is effectively broken. Even when set to 20°C, the room stayed around 25–27°C, making sleep extremely difficult—especially with 40°C temperatures outside. For the first 5 days, the room was unbearably hot. During the last 3 days, the AC finally “worked,” but only because the outside temperatures dropped drastically, not because the system was actually functioning properly. This means guests visiting in colder months may not notice the issue at all, but in warm weather it becomes a major comfort—and health—problem.One night, the entire city lost power for 7 hours and the hotel has no generators, so the room temperature climbed to 30°C and it was impossible to sleep. The hotel didn’t apologize and offered no compensation despite the obvious health risk and total lack of rest. This also wasn’t just my experience—I heard other guests complaining about the same issue. If this hadn’t been the busiest week of the year in the city, we would have left immediately, but we were stuck for 8 nights and couldn’t wait to leave.Wi-Fi: Unreliable. In practice, it didn’t work in the room at all—only in the lobby. That’s frustrating if you need to work or even plan your day.Phone / in-room service: The room phone seems to exist to create the impression of service, but it doesn’t actually work. And even if you manage to reach someone, you still won’t necessarily get what you request.Room & amenities: The room is very small, and the furniture feels worn down and partially broken. Another surprisingly big issue: there aren’t enough electrical outlets, forcing you to choose between charging your phone or using a bedside lamp. The outlets also aren’t suited for Americans and there are no USB outlets, so you’ll need multiple adapters/converters just to charge phones and a laptop.Bathroom: There’s a smell coming from the drains that made it hard to breathe at times.Breakfast: Poor variety and low quality—cold scrambled eggs, dried-out cakes, orange juice left out to oxidize, no pancakes or waffles, no eggs made to order, and no bottled water. The only decent items were the baguette and crushed tomatoes. We only went once because it wasn’t worth getting up for.Restaurant: Overpriced and surprisingly limited. They charged $16 for a plain kids’ pasta, and when I asked what kids’ options they had, the answer was simply: none. When I asked for something basic like tomatoes or avocado, they said they had neither. On top of that, one chicken dish was so bad it was genuinely inedible—I returned it—yet it was still charged. If a guest tells you a dish isn’t edible, you either fix it or you don’t charge for it.Gym: Another big downside—especially for a hotel representing a bigger brand—is that there is no gym. What makes this more frustrating is that they could easily convert the unused downstairs bar area next to the breakfast space into a small fitness room. They have the space; they just lack care and execution.Safety / elevator + power outage preparedness (serious concern): The lack of backup power is not just about comfort—it’s a serious safety issue, especially with an elevator. We asked a very direct question: what happens if someone is stuck in the elevator during a power outage? The response was vague and frankly alarming—basically that someone, at some point, would maybe do something. There was no clear procedure, no reassurance, no emergency plan explained.And here’s the part that makes this even worse: power outages are historically a pretty frequent problem in this city, so having a generator isn’t a “nice-to-have”—it’s essential. A hotel at this price point (and representing a bigger brand) should be prepared.One positive: In the room we stayed in, there was no EMF radiation, which I did appreciate.Overall: Great location, but everything else—from comfort to maintenance to service—falls short. For PlaneVoyage, this is a flop. If you care about sleep, functioning AC, stable Wi-Fi, or a hotel that actually tries to help, I’d look elsewhere.⸻PlaneVoyage turnaround recommendations:This place could genuinely become a great boutique stay if they: 1. Train staff and fix service standards—especially reception: responsiveness, courtesy, and actual problem-solving. 2. Stop overpromising and honor what guests are told before booking (e.g., connecting rooms should be guaranteed only if they truly are). 3. Properly recognize loyalty/status (priority check-in, bottled water, upgrades when available, and late checkout without an argument). 4. Honor room bookings and comfort basics (if a guest booked a double bed, don’t provide two twins—or fix it immediately). 5. Repair/replace the AC system so it works independent of outside temperature. 6. Install backup power (generator) for essentials—including the elevator—and clearly communicate an emergency protocol. In a city where outages happen regularly, this should be standard. 7. Upgrade Wi-Fi so it reliably works in rooms—not just the lobby. 8. Make in-room service functional (phones that work, requests that are fulfilled—or be transparent if service isn’t offered). 9. Improve maintenance and room quality (repair/replace worn and partially broken furniture; basic upkeep that matches the price). 10. Add more outlets + USB charging and offer adapters for international guests. 11. Fix bathroom drain odors (plumbing/venting and routine maintenance). 12. Add a gym—even a small one. Converting the unused downstairs bar area into a fitness room would be an easy, high-impact upgrade. 13. Improve the restaurant: add real kid-friendly options, raise food quality, remove bad dishes, and don’t charge for food returned as inedible. 14. Upgrade breakfast: eggs made to order, properly chilled fresh juice, bottled water, and better variety/quality. 15. Create a guest-recovery policy: when major issues happen (AC failure, power outage), apologize and offer meaningful compensation.

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