Dazzler by Wyndham Rosario

Recent Reviews: 642

• User:NeringaDa

  Trip type:

  Extremely filthy hotel & rude staff, AVOID!

  30 Mar 2022

  This was easily the worst experience I've had staying in any hotel around the world. The hotel was filthily starting with the elevators and the carpets in the corridors that looked like they'd never been cleaned since its inception, and finishing with the room. The walls were all smudged with dirt, the bed linens had big holes and dirty boot prints (!) on them, the decorative cushions and bed throw had white starchy stains (I'll leave to your imagination what they were) and the room reeked really badly. Luckily we could open the window to get some fresh air in. The bathroom was no better: the walls and the floor had smudged dirt stains on, the bathtub had scum and somebody's hair in it, the ceiling was moldy. But the worst was yet to come. We used their (additionally paid) parking lot and there was nobody there, so after looking for a person in charge and waiting for longer than anybody would want to wait to use the service, we parked the car and went up to the reception to notify that the person in charge was not available. The receptionist was handling another angry client before us and he started shouting at us for not waiting for the parking lot guard to show up. Shortly the manager, who initially attempted to mediate the issue joined into a shouting match, blaming us for not obeying the rules. When we eventually managed to find the car park guard, it appeared that there was no issue with parking whatsoever, and the receptionist could have just called him and notified him that we parked. Needless to say, our night was ruined and we stayed there just because it was late and we had nowhere to go. To top things up, Booking customer support offered us a refund as an apology but requested that we contact the hotel for this, which we did and never heard back from them. What a disgrace to the Wyndham brand. Axel Starke, Director General at Dazzler by Wyndham Rosario, responded to this review Dear Guest,Thank you for taking the time to write a review. I am disappointed we fell short of your expectations. We aim to ensure all our guests leave the hotel having an amazing experience.I have taken your feedback and will address the appropriate departments so as we can better our services.I would love for you to return and stay with us again in the future.Sincerely,Axel StarkeManager

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• User:Jessica T

  Trip type: Solo travel

  Nice but a lot to improve!!!

  11 Jan 2020

  Rooms are really comfortable, but housekeeping service is terrible! Do not pick up empty bucket’s ice.Do not wash used glasses. Floors are not even swiped.Room service is extremely slow and bar service is terrible.Is a very nice hotel, location is good and friendly stuff , but service in general is bad. Axel S, Gerente at Dazzler by Wyndham Rosario, responded to this review Dear Guest,Thank you for taking the time to write a review. I am disappointed we fell short of your expectations. We aim to ensure all our guests leave the hotel having an amazing experience.I have taken your feedback and will address the appropriate departments so as we can better our services.I would love for you to return and stay with us again in the future.Sincerely,Axel StarkeManager

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• User:Fede C

  Trip type: Business

  NOISY and OVERVALUED

  02 Sept 2019

  I spent 2 nights in room 402 Aug 30 and 31th.I booked this hotel trusting the Windham brand, I booked Windhams all over the world and never had an Issue, but there is always a first time.At first Hotel services of Pool and Gym were not available, No hot water pool and its not fare to call a Gym a little room with 4 walking machines, poor.Rooms are nice but terribly noisy you can hear everything, people next door talking, hall entrance, elevators, upper floor shower, It was just impossible to sleep.Tv signal is not HD quality, image is rainy as if cable company isnt connected as it should... Restaurant and Bar beside de hotel, Noisy, under attended, prices Ok.We asked for Massages or Sauna to relax after work, not available.Breakfast Quality is a 4/10, on Sunday we had to wait because hotel was out of dishes.Rooms were Clean perfect WyndhamHR, Gerente at Dazzler by Wyndham Rosario, responded to this review Dear Guest,Thank you for taking the time to write a review. I am disappointed we fell short of your expectations. We aim to ensure all our guests leave the hotel having an amazing experience.I have taken your feedback and will address the appropriate departments so as we can better our services.I would love for you to return and stay with us again in the future.Sincerely,Axel StarkeManager

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• User:Thatsnotscholarship

  Trip type: Family

  Terrible Chemical Smell in Room, Management Refused To Provide A New Room

  13 Jul 2019

  I had high hopes for this hotel (and this brand) but unfortunately this turned out to be perhaps my worst experience ever as a traveler. Indeed, given that Wyndham is a large, reputable US chain, I was left in shock by my treatment.I booked a one night stay and as I checked into my room, noticed an extremely strong chemical odor. When I asked management if we could change rooms because I have a small newborn infant, the front desk came into my room, claimed they could smell anything, and refused to change my room. Even to the vacant room right across from mine. They told me I did not have an adequate reason for changing the room, and that they would lose money because they could no longer rent out the room they had checked me in to for the remainder of the night.I therefore was forced to move my family to an entirely new hotel at around 10PM at night. Axelstarke, Gerente at Dazzler by Wyndham Rosario, responded to this review Dear guest,Thank you for choosing Dazzlerby Wyndham Rosario Hotel. We apologize for the inconveniences. We are working hard to improve our service in order to make our guests' stay a much more enjoyable experience.We are looking forward to see you again in the near future.Kind regards,Axel StarkeManager

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• User:PESCUD

  Trip type: Business

  Building Location & Landscape

  23 May 2019

  Comfortable and relaxing views. Plenty of natural light on almost all environments. Nice and modern style furniture and light fixtures. Easy access and Parking. It’s a good choice for business and related. Definitely a good place to stay in Rosario. Axelstarke, Gerente at Dazzler by Wyndham Rosario, responded to this review Estimado huésped,Muchas gracias por haberse hospedado en Dazzler by Wyndham Rosario. Nos alegramos de que haya disfrutado de la atención y ubicación del hotel. Agradecemos que comparta con nosotros su comentario, que nos ayuda a brindar un servicio aún mejor. Esperamos contar con su visita en otra ocasión.Saludos cordiales.Axel StarkeGerente

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