Grosvenor Hotel Adelaide

Recent Reviews: 3095

• User:bradsN4509XS

  Trip type: Family

  Terrible hotel

  03 Apr 2026

  I have stayed in hundreds of hotels around the world and this is by far the worst and most dangerous. Drug deals on our floor , a woman beaten outside my daughters room. And staff just laughed when told. Parking is a nightmare and cars are just allowed to park wherever they want often blocking exits. I can deal with the blacked out windows and shocking TV reception, when it actually works. But to feel unsafe is just wrong. I would recommend under the bridge up the road before I would recommend this hotel to even my worst enemy. In fact Adelaide city feels more unsafe than the Bronx , and I have stayed there with no dramas. To get out of the hotel you shouldn't have to walk o over junkies. Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide, responded to this review Dear Brad,Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and are deeply concerned by the serious issues you have raised.Please accept our sincerest apologies that you and your family did not feel safe during your stay. The safety and wellbeing of our guests is our highest priority, and your comments regarding the incidents you witnessed and your interaction with our team are extremely troubling. This is certainly not the level of service or environment we strive to provide.We take matters of security very seriously, and your feedback has been shared with our management team for immediate investigation and follow up, including reviewing our security presence and staff response procedures. We are also addressing your concerns regarding parking management and maintenance issues such as the television and room conditions.We would appreciate the opportunity to discuss your experience further and restore your confidence in us. Please feel free to contact us directly at your convenience.Thank you again for bringing this to our attention.Warm Regards,NamrataAssistant Night ManagerGrosvenor Hotel Adelaide

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• User:GlobetrottingSwede

  Trip type: Couples

  Good downtown location

  30 Mar 2026

  This hotel is a bit tired, but the beds are comfortable. It’s a perfect location if you have business downtown. We chose this hotel because it was across the street from the train station and we were going on the Ghan the next day. however, we discovered that our train station was a bit out of town, so we had to take a taxi.The downsides with this Hotel: breakfast is not great, and parking can be difficult Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide, responded to this review Dear GlobetrottingSwede,Thank you for taking the time to share your feedback following your recent stay with us.I’m pleased to hear that you found our central location convenient for your plans and that you were comfortable during your stay—especially getting a good night’s rest before your journey. Being close to key transport links is something many of our guests value, and I’m glad it was helpful for part of your itinerary.That said, I’m sorry to learn that some aspects of your experience did not meet expectations. Your comments regarding breakfast and parking availability are appreciated, and we recognise these are important elements of a seamless stay. We are actively reviewing our breakfast offering to improve both variety and quality, and your feedback contributes directly to that process. Regarding parking, we understand it can be challenging in the CBD, and our team is always happy to assist with alternative options or guidance—we’ll continue working on how we communicate this more clearly to guests.I also appreciate your note about the train station—thank you for highlighting this, as it may help future travellers better plan their journey to The Ghan departure point.We truly value your balanced feedback and hope to have the opportunity to welcome you again, providing a more enhanced experience next time.Warm regards,Harshdeep Singh SodhiNight ManagerGrosvenor Hotel Adelaide

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• User:Linda T

  Trip type: Couples

  Excellent value for money in a fantastic central location

  18 Mar 2026

  The Mercure Grosvenor is located on an avenue with all major (free) musea and university and research buildings, with easy access to the bustling back streets and highlights of the city. Free tramline through CBD just in front. Our room was small but perfect. No outside view. All necessary amenities are in the room. Very friendly reception staff. A tip: there is a free bus line nearby, that takes you around the whole city, clockwise and counter clockwise, hop off hop on. If you book a day trip with Sealink for Kangaroo Island, coach picks you up early in the morning and drops you at night at your hotel. Just ask them about it. Todd Skuse, Guest Services / Front Office at Grosvenor Hotel Adelaide, responded to this review Dear Linda,Thank you for your wonderful review of Grosvenor Hotel Adelaide. We’re delighted you enjoyed our central location and found your room comfortable. Your kind words about our team and the tips you shared for exploring the city are much appreciated.We look forward to welcoming you back on your next visit to Adelaide!Warm Regards, Namrata Assistant Night ManagerGrosvenor Hotel Adelaide

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• User:Kalpana P

  Trip type: Friends getaway

  Serious security issue in the hotel

  14 Feb 2026

  This hotel has serious security issues in Adelaide. I had a very bad experience at the Grosvenor Hotel where I stayed. I woke up around 3 am and found my room door half open. Around midnight, I heard a woman on the same floor screaming, asking someone why they opened her door. One room key card should not open another guest’s room.

• User:Susan M

  Trip type: Friends getaway

  Not a good experience

  14 Feb 2026

  No one knows what the other has told us. No one seems to know their job Parking ..one person said it's ok to park until we have bags the sign clearly says passenger loading. .next thing we are told to move on. How do we load our bags if we can't park out the front. One room the clients did not get in until 7.00pm. There were wet paint signs everywhere . The rooms were very noisy. Heard every bit of noise outside and in the hallways.Did not enjoy our stay at all. Sue McPherson Tours and Travel Do they want groups?

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