Ibis Adelaide

Name: Ibis Adelaide
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Adelaide - SA, australia
Telephone: +44-204-505-9777
Rating: 4.3

Adelaide, Adelaide - SA

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About Ibis Adelaide

Location

Located in the centre of Adelaide, this urban hotel is ideal for those in need of an adults-only holiday.

Facility

The hotel has a lift and features 311 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and drinks machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park for a fee. Further services include a 24-hour security service, a babysitting service, medical assistance, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including golf and a gym. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Ibis Adelaide

Facilities
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  Air conditioning
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  Bar(s)
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  Bicycle Hire
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Hotel Safe
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  Kids Club
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Restaurant(s)
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  Room Service
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  Shops
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  Wifi
Hygiene
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  ALLSAFE (Accor/Bureau Veritas)
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  Contactless check-in/-out
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  Contactless payment
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  Contactless room service
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Children's Entertainment
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  Golf
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  Gym
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  Sun terrace

Location

Around this property:

Centre

300 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

912

Very Good

821

Average

182

Poor

Terrible

Recent Reviews: 1986

User:annee730
Trip type: Couples
Clean well positioned hotel
11 Apr 2026
Stayed for AFL gather round. Well located hotel within walking distance to Adelaide Oval. This is a clean and basic hotel, with lovely staff. There are no complimentary toiletries Emily Pfitzner, General Manager at Ibis Adelaide, responded to this review Dear Anne E,Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our cleanliness, location, and staff. We would like to inform you that our hotel does not provide complimentary toiletries, besides body wash, as part of our economy offering.With regards, Emily PfitznerHotel Manageribis Adelaide
User:Danielle M
Trip type: Family
Helpful staff the saving grace!
11 Apr 2026
The helpful and lovely staff was the saving grace. Accessible room level 12 room 1214. Bathroom was terrible! After a shower the whole bathroom floor was wetNo til Emily Pfitzner, General Manager at Ibis Adelaide, responded to this review Dear Danielle M,Thank you for your feedback. I am pleased to hear that our staff made a positive impression. However, I apologize for the inconvenience experienced with the bathroom facilities. Your comments will be taken into consideration as we continue to enhance our guest experience.With regards, Emily PfitznerHotel Manageribis Adelaide
User:Qin C
Trip type: Business
Good stay
07 Mar 2026
Really good experience with bar and restaurant. Especially mentioned girls in the bar and reception. Emily Pfitzner, General Manager at Ibis Adelaide, responded to this review Dear Qin C,Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the bar and restaurant services, as well as the assistance from our team. Your feedback is greatly appreciated.With regards, Emily PfitznerHotel Manageribis Adelaide
User:Patrick Y
Trip type: Business
Decent hotel tarnished by bizarre staff behavior and poor customer service
04 Mar 2026
I am writing to raise concerns regarding an interaction with staff during my stay at the ibis Adelaide from 5 to 7 February.On one occasion during my stay, I asked the front desk whether my colleague and I could work briefly in the dining area on the first floor while conducting a professional wine tasting. I was advised that this would be acceptable. I subsequently requested four wine glasses from the bar, which were provided without issue.While seated at a table, my colleague began presenting the wines when a server approached us and stated that we were not permitted to consume wine that was not sold by the hotel. I explained that we were conducting a professional tasting rather than consuming alcohol recreationally, and that front desk staff had indicated this would be permitted. Rather than clarifying the matter directly, she contacted another staff member by phone. Shortly thereafter, she returned with a colleague who reiterated that consuming alcohol on the premises was not allowed under RSA regulations and that any wine would need to be served by hotel staff.I expressed my confusion, noting that many dining establishments allow guests to bring their own wine under certain circumstances, and that I had been given prior approval by front desk staff. I was then asked to describe the appearance of the staff member who had granted permission. I found this request uncomfortable and impractical, given the size of the hotel staff and the subjectivity of such descriptions. I was informed that the general manager had already decided the activity would not be permitted.As we prepared to leave the premises, I took two of the wine glasses with me so that we could continue our work elsewhere. At that point, the first staff member followed us and stated that we could not take those glasses and instead needed to exchange them for a different set. I returned to the bar, where the glasses were exchanged for another nearly identical set. Once this was done, we were allowed to leave.Concerns Regarding This InteractionFrom a customer service perspective, the handling of this situation was unnecessarily disruptive and embarrassing, resulting in us having to conduct our work outdoors. As wine professionals, we were tasting rather than consuming alcohol, a distinction that did not appear to be acknowledged or considered by the staff involved.The approach taken felt overly rigid and inconsistent with the initial permission granted by front desk staff. Rather than seeking a calm and discreet resolution, the matter escalated through multiple staff interventions in a manner that felt punitive rather than service-oriented.Additionally, the request that I identify the front desk staff member by physical description, as well as the insistence on exchanging one set of wine glasses for another nearly identical set, felt excessive and lacking in practical purpose.Even if the activity was ultimately deemed to fall outside hotel policy, I believe the situation could have been handled with significantly more discretion, professionalism, and courtesy. The manner in which the issue was addressed left me feeling embarrassed, singled out, and treated unfairly, which detracted from what was otherwise a satisfactory stay. Unfortunately, the service of serveral excellent staff who were friendly and helpful was tarnished by the ones previously mentioned. I would also like to note that the towels were gray but not their intended color. Emily Pfitzner, General Manager at Ibis Adelaide, responded to this review Dear Patrick Y,Thank you for taking the time to share your feedback regarding your recent stay at ibis Adelaide. I appreciate your concerns about the interaction you had with our staff during your professional wine tasting.I regret that the experience did not align with your expectations and apologize for any embarrassment this situation may have caused. Our team strives to provide a welcoming environment, and it is clear that in this instance, our communication fell short. The issue regarding the consumption of outside alcohol is indeed governed by RSA regulations, which aim to ensure responsible service practices. However, I understand that the inconsistency in the information provided by our staff contributed to your frustration.Regarding the towels, I will ensure that this matter is addressed with our linen company to uphold our standards for guest amenities. I appreciate your kind words about the other staff members and will ensure your feedback is shared with the team.With regards, Emily PfitznerHotel Manageribis Adelaide
User:ANNEPAP
Trip type: Family
Amazing staff and location
27 Feb 2026
Our usual hotel doubled its price for The Fringe so decided to give The Ibis a go. Glad we did. Great location, closer to the main Fringe shows and city vibe. Wonderful staff. So friendly and helpful. Shout out to Dee at checkin. Went out of her way to make our stay wonderful. Also to James at the restaurant. Rooms were on the small size but beautiful and clean. The large floor to ceiling windows helped it to feel more spacious. Very comfortable beds and pillows. Breakfast that we had with the deal was really good. For a smaller hotel, great selection of really delicious food. All round we were happy and will definitely be back . Emily Pfitzner, General Manager at Ibis Adelaide, responded to this review Dear AnnePap,Thank you for sharing your positive experience at ibis Adelaide. We are delighted to hear that you enjoyed our prime location, which provides easy access to the main Fringe events and the vibrant city atmosphere. It is wonderful to know that our team members contributed to making your stay enjoyable with their friendly and helpful service.We appreciate your understanding regarding the room sizes, which are indeed a characteristic feature of the ibis brand as an economy hotel. It is gratifying to learn that you found the accommodations beautiful and clean, complemented by the large windows that enhance the feeling of space.We are also pleased that you enjoyed the breakfast and found our food selection to be delicious. We look forward to welcoming you back for another enjoyable stay in the future.With regards, Emily Pfitzner Hotel Manager ibis Adelaide