Quest On Franklin

Recent Reviews: 1535

• User:rossraslan01

  Trip type:

  Great place to start your trip

  24 May 2026

  If you want comfort and quality customer service then you should consider staying here for your next trip.

• User:paulbarbero

  Trip type: Business

  Great location, well serviced apartments

  23 May 2026

  Fantastic location for activities and work in centre of Adelaide. The apartments have all the facilities you may need including ironing boards if you ned them! They are regularly and consistently serviced. The staff are friendly and helpful, they kindly booked a taxi making my pre-dawn departure smooth and stress-free. A pleasure to stay.

• User:tatyanam764

  Trip type: Family

  Great hotel.

  06 May 2026

  We always choose Quest on Franklin whenever we travel to Adelaide. This hotel has earned our trust thanks to its consistently good service, which is the main reason we keep returning.The staff are professional, attentive, and always ready to resolve any issue quickly to make your stay as comfortable as possible. When you experience this level of service, choosing this hotel again becomes an easy decision.We stayed in a fully equipped two-bedroom apartment with a kitchen, laundry, bathroom, and comfortable living room. Everything we needed was provided, making us feel at home during our stay.Another great advantage is the location — shops, restaurants, and cafes are all close to the hotel, which makes the stay even more convenient and enjoyable.Highly recommended for both short and long stays in Adelaide. Irrinni Mihalaras, Guest Services / Front Office at Quest On Franklin, responded to this review Dear tatyanam764,Thank you for continuing to choose Quest on Franklin and for taking the time to share your experience in a incredibly kind and positive review. We are very glad to see you enjoy your time with us each and every time you stay. We always hope to offer a comfortable and welcoming home away from home and it is fantastic to see this has been the experience for you. Thank you for the ongoing opportunity to share our hospitality with you and your continued patronage! We hope you enjoyed your time in Adelaide and look forward to welcoming you back on all future travels.Kind Regards,Irrinni MihalarasFront Office Team Leader

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• User:rupertnoffs

  Trip type: Business

  Service without a smile or compassion

  28 Apr 2026

  Stayed at Quest on Franklin in Adelaide. Unfortunately, our checkout experience really let the place down.We had already arranged a slightly later checkout due to my husband recovering from a dental procedure and being in significant pain. While I completely understand housekeeping schedules, the way this was handled lacked any empathy.Instead of offering assistance (even something as simple as help with luggage), staff repeatedly knocked and told us to leave immediately, with a tone that felt unnecessarily abrupt given the circumstances. At one point, we were made to feel like an inconvenience rather than guests.Hospitality is about more than just policies — it’s about how you treat people, especially when they’re unwell.A little kindness would have gone a long way. Would not recommend. Irrinni Mihalaras, Guest Services / Front Office at Quest On Franklin, responded to this review Dear rupertnoffs, I apologise that your experience upon departure with us caused disappointment. As members of the Quest brand, we are committed to maintaining high standards of service and hospitality.During your stay, we initially accommodated a late check-out request for 11am. We then received a subsequent request for a 12pm check-out. Check-out times beyond 11am are typically subject to additional charges; however, given the circumstances explained to us regarding your husbands dental condition, we were pleased to assist by offering an additional complimentary late check-out of 12pm.Once we passed 12pm, we followed up with your apartment via a telephone call to the room to confirm your departure, and we were advised that you require another 20 minutes. We understood that additional time might be necessary under the circumstances. Following the 20 minutes, we attempted to contact the room again but received no response. At which point our front office manager attended the apartment personally to knock and check if all was well and to confirm departure. The occupants of the apartment informed us that someone was still in the shower. Assistance with bags was not offered at that moment, as we felt it inappropriate for our staff to be in the apartment while such a personal moment was still being carried out. If the door was knocked on before the front office manager’s visit, it would have been solely due to reception's inability to reach the apartment and the subsequent request for housekeeping to verify occupancy. Our team does not recall requesting such a check with housekeeping; if this did occur, I apologise for any confusion.While we had extended leniency, you were now 40 minutes past the agreed upon departure time at which point we kindly requested that you vacate as soon as possible. I do apologise again that this has been cause of disappointment. While we always wish to extend the greatest degree of hospitality possible, we did have to be considerate of the guests due to arrive into the apartment following your departure and allow our team adequate time to prepare the apartment. If your complete needs and preferences had been communicated to us in advance, we would have been able to adjust accordingly and perhaps offer a a check out time more realistic for you and in line with your plans for the afternoon. If you have any further concerns, I encourage you to reach out to me directly on 08 8113 7500 or email to questonfranklin@questapartments.com.au.Kind Regards,Irrinni MihalarasFront Office Team Leader

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• User:Samual_9

  Trip type:

  Another great 81 night long stay

  10 Apr 2026

  Fantastic, friendly, excellent location and great value for money. Steps from Central market, trams and buses. Irrinni Mihalaras, Guest Services / Front Office at Quest On Franklin, responded to this review Dear Samual_9,Thank you for choosing Quest on Franklin and for taking the time to share your experience and a positive review. We are very glad to see you enjoyed your time with us and hope we served as a comfortable and welcoming home away from home over those 81 nights. Thank you for allowing us the opportunity to share our hospitality with you! We hope you enjoyed your time in Adelaide and look forward to welcoming you back on any future travels.Kind Regards,Irrinni MihalarasFront Office Team Leader

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