Sofitel Adelaide

Name: Sofitel Adelaide
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Adelaide - SA, australia
Telephone: +44-204-505-9777
Rating: 4.1

Adelaide, Adelaide - SA

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About Sofitel Adelaide

Location

This hotel welcomes guests in Adelaide.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with central heating. A trouser press is provided for guests' convenience. A telephone and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. Wheelchair-accessible rooms can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, aerobics, a sauna and a steam bath.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Sofitel Adelaide

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Restaurant(s)
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  Room Service
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  Wifi
Hygiene
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  ALLSAFE (Accor/Bureau Veritas)
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Gym
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  Indoor Pool
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Steam bath
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  Sun loungers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

154

Very Good

Average

Poor

Terrible

Recent Reviews: 272

User:Woi S
Trip type: Business
BIG NO
15 May 2026
The location is disappointing and the surroundings felt rather messy. I prefered Marriot Adelaide.When I arrived at the hotel, I had to carry my two large suitcases by myself. No one offered to help me. The counter lady even asked me to push my luggage one by one to the counter, comparing to Marriot Adelaide, the Marrio”s counter lady was immediately to help me to push one of it… Totally different service even though they are in the same line!The Sofitel staff at the counter never smiled and did not seem welcoming at all. In the service industry, staff should aim to improve the guest experience, not make it worse.Most importantly, the housekeeping team rejected my request for extra water. They only provide two 330ml bottles per day and said it was due to hotel policy. They even asked me to buy water outside. This was a huge disappointment. i would not expect this is how Sofitel Adelaide treats their guess….My Sofitel dream has been completely destroyed. I would not consider staying at Sofitel anywhere in the world again if they cannot fulfill such a simple request like providing water. Sofitel Adelaide, Other at Sofitel Adelaide, responded to this review Bonjour,Thank you for sharing a review and your feedback regarding your time with us at Sofitel Adelaide. I sincerely apologise for the disappointing experience you have had so far with us, it is certainly not up to Sofitel standards, and I completely agree with the points you have made. First impressions matter greatly, and I apologise that the warm welcome you expected and deserved was not met by our team. Please know I am looking into your reservation and will ensure we address the matters with our team member. I have also spoken with our housekeeping department leader in ensuring our team is providing the amenities our guests need. As a luxury hotel, we should always aim to say yes to any request that we are able to provide, it is a luxury mindset to strive to say yes and only if we are unable, we look for alternatives rather than asking our guests to find an alternative. We greatly appreciate the feedback as we can ensure our standards across our property are being displayed by our front-line team members. We do hope you enjoy the remainder of your stay and please feel free to reach out to me directly if there is anything we can do, you can reach me at sofitel.adelaide.bienvenue@sofitel.com.Merci,Guest Experience Executive
User:BernasconiM
Trip type: Family
A good stay but nothing more
02 May 2026
Sofitel AdelaideA good choice, but nothing more.A convenient location and a relatively new property, with functional services such as valet parking and self-parking.The staff is definitely a strong point: kind, helpful, with a special mention for Lygia, who was truly professional.Unfortunately, however, there are aspects that prevent this hotel from going beyond a “good” rating:cleanliness was not up to standard (bin not emptied upon arrival and visible dust), the luxury rooms are rather small and not very practical for luggage, and the carpet is not particularly pleasant.A clear downside is the breakfast: poor management, items not replenished once finished, and an overall lack of attention. An aspect that, for a hotel of this level, is really hard to accept.Overall: good, but without that extra touch that makes the difference.
User:DebS530
Trip type: Friends getaway
Loved this hotel
29 Mar 2026
I have stayed at many Sofitel hotels around the world and was looking forward to this stay - and it didn’t disappoint. Stayed for 4 nights and had a fabulous, luxurious room with views to the Adelaide hills. Fabulous location with easy walk in to the city centre, close to some amazing restaurants, and convenient to public transport. Enjoyed access to Club Milleseme which was a welcome retreat in the afternoon after exploring. Breakfast was fabulous in Garçon Bleu as were the cocktails in the bar.My favourite part of the stay though was the staff - from a warm welcome at the front desk, to service staff, housekeeping, and all the various restaurant staff - every staff member I met was so friendly and helpful which makes such a difference when you are away. Can’t wait for my next visit 🥰 Sofitel Adelaide, Other at Sofitel Adelaide, responded to this review Bonjour,We are so delighted to hear you had a lovely time and experience with us at Sofitel Adelaide. We really appreciate you taking the time to leave us a review and your kind words regarding the experience and our team members!We hope to be able to welcome you back again soon for another memorable and enjoyable stay.Merci,Guest Experience Executive
User:01649409
Trip type: Couples
Modern hotel
22 Mar 2026
The hotel itself is beautiful, new (or at least it looks so) and conveniently located close to many restaurants and shops.The room was spacious and comfortable with a nice view over the city.
User:Chia Wen T
Trip type: Solo travel
Disappointing front desk team and a confrontational senior manager
09 Mar 2026
The Sofitel Adelaide is a beautiful property but I would not recommend it. The problem lie with the service quality of the front desk team. I had three negative experiences with them. First, on arrival at 11pm on a Monday night, the front desk executive was curt, rude and also inattentive. Second, the check-out experience was also poor. When I presented my ticket to claim one of my stored luggages, the staff was impatient and curt. When I tried to describe which bag I wanted to pick up (I didn’t need all of them), she reiterated rudely that she needed 2 minutes rather than a polite acknowledgement. Third, I tried to share my feedback in-person with the hotel’s Executive Assistant Manager but that didn’t get very far. He was not entirely forthcoming on the facts. He chose to confront my honest feedback, gaslight, rather than address it. I respect that he is trying to shield his team, but that is probably why the service is of such low quality for a 5-star hotel