Crystalbrook Vincent

Recent Reviews: 409

• User:CliffoAuckland

  Trip type: Business

  Ok stay at crystalbrook

  26 Mar 2026

  Was in Brisbane for a business trip which was arranged by employer. Employer had sent an email a few weeks before advising who would be staying, I was at a meeting until 6pm but my wife was with me and she tried to check in at 3pm. They wouldn’t let her check in even though she told them name of business etc and had to wait until the director Of our business called them to find out what was going on. Not really good enough when they had all the info 2 weeks prior, so obviously an issue with communication and booking system. Also was a drama with the parking about providing number plate, not on booking. Then once we were checked in we get a call about 6.30pm saying we need to provide a credit card, went to reception to be told sorry no they don’t now. All abit unprofessional! The room was nice, but let down by check in and very very slow service in the cafe where we had breakfastPre paid. Both days took 20 mins for someone to take order and another 20 for food. To slow when you are due to go to meetings and tell them that you have limited time.

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• User:Tim H

  Trip type: Family

  Very average and poor staff

  19 Feb 2026

  Average stay, drunk people at lifts and no delineating from where public go and guests stay. No towels for pool - asked 2 staff and no one came so we had to get a bath towel. Called desk spoke poor English and hard to communicate. Room is just average, large and open- no mini bar cool drinks. Parking to drop off and also uber from is CHAOTIC and had no help from hotel it is choose your own adventure. Arranged parking and they promised to text details, never did and so we had to go in and was raining and you get SOAKED at entry from under bridge. Staff all (and we dealt with several) young and messing about, talking and giggles and looks across rooms. Terrible stay. Teia Nair, Guest Services / Front Office at Crystalbrook Vincent, responded to this review Hi timhT7053YX, Thank you for taking the time to share your feedback following your recent stay at Crystalbrook Vincent.Please accept our sincere apologies that your experience did not meet expectations. We are very sorry to hear that your stay was impacted by noise disturbances. While we make every effort to separate external bar patrons from hotel guests — including dedicated lift access and restricted key-only access to guest floors — we understand that noise from other in-house guests may have affected your comfort. Our team is available 24/7 and is always ready to assist with any disturbances to ensure a restful stay.We also appreciate your feedback regarding Uber access and parking management. Please accept our apologies that this was your experience. Our team and security are committed to maintaining an efficiently managed driveway at all times, and your comments have been shared to ensure greater vigilance moving forward.In relation to your car park booking, our system operates via number plate recognition to provide seamless entry and exit. The SMS confirmation serves as a secondary reference should any access issues arise. We apologise that this was not clearly communicated at the time of your arrival. For any future bookings, you may park directly in the carpark upon arrival whether you have received confirmation or not. I will personally review your comments regarding your interaction with our team members. We hold ourselves to the highest standards of professionalism and service, and your feedback will be used constructively for coaching and improvement where required.Once again, please accept our sincere apologies for the shortcomings experienced during your stay. Delivering exceptional experiences is our priority, and we are disappointed that we fell short on this occasion. Please be assured that your feedback is being taken seriously and will be actioned accordingly.We genuinely hope to have the opportunity to welcome you back to Crystalbrook Vincent in the future and provide you with the seamless and elevated experience we are known for.Kind regards, Teia Nair Front Office Manager Crystalbrook Vincent

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• User:Pat F

  Trip type: Family

  Don’t leave any valuables in your room. They may be stolen.

  01 Jan 2026

  We had a family stay on NYE and I stupidly left $1,400 under my pillow.I realise that I should have used the in room safe but I thought it would be ok.An hour after we checked out on New Years Day’s , I realised that I had forgotten the money.My son called the hotel & spoke to Reception who in turn spoke to Housekeeping & the cleaner that was allocated to clean our room.They denied seeing the envelope containing the money.They said they have secured the room & will be carrying out a search…… WTF for ?.It was under the pillow.Carl Taranto the regional Manager hasn’t even had the decency to respond to my email. I realise that if I had used the room safe, this wouldn’t have happened but the fact remains that the money was there & now it’s not. Mr Taranto, you have a thief on your payroll. Teia Nair, Guest Services / Front Office at Crystalbrook Vincent, responded to this review Hello Pat,Thank you for taking the time to share your feedback and we're sorry for the frustration this situation has caused. Please be assured that we take all reports of missing property very seriously and acted immediately upon notification from your son following your departure.Our team conducted a thorough investigation, including reviewing CCTV footage, speaking with the Housekeeping team member who cleaned your room and completing a detailed search of the room and all associated linen. Our external linen service was also consulted and despite these comprehensive measures, the reported cash was not located.Thankyou for corresponding with us directly on this matter. Our team remains fully committed to assisting in any way possible. If you would like to discuss this further, please continue to do so directly with our Front Office Manager, Teia, and General Manager, Shaun Allen. Kind regards, Teia Nair Front Office Manager Crystalbrook Vincent

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• User:Jordan G

  Trip type: Couples

  Epic First Impression

  30 Oct 2025

  Girlfriend and I chose this hotel for our first time in Australia and first location after our flight, which we're glad we did. After a pretty poor flying experience from UK >> Australia, this was a welcome site. Hotel was in a fantastic location, spotlessly clean, room was decent, parking was easy and staff were really nice and helpful at all times day/night. Teia N, at Crystalbrook Vincent, responded to this review Hi Jordan G, Thank you for staying with us at Crystalbrook Vincent and sharng your feedback with us. We are delighted to hear that your enjoyed your stay with us especially the location, cleanliness and our lovely team. We hope we have the chance to welcome you back again soon! Kind regards, Teia Nair Front Office Manager Crystalbrook Vincent

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• User:madhatter015

  Trip type: Friends getaway

  Brisbane has grown up!

  24 Oct 2025

  It's been a while since I spent some time in Bris so a night out with friends saw me at the CrystalBrooke Vincent.The pool. Divine at night with the lights of the city. It's like a story book. You can even swim down the end and weird out the diners by watching them eat at the rooftop bar.On that note - make a booking! We couldn't get a table at all as it was booked out, so get in early.The pool though by day is blah. Only because the Bris river is brown, the bridge is beige and tired. Save this spot for the night!We did a nature wall room, which was a VERY clever way of selling the room built next to a rock cliff. It lit up at night and was a really diff experience. I liked it.Room service ... I woke up post tequila and needed a coffee and brekky but the iPad wouldn't work. I gave up in the end.Staff - they were super helpful and let us check in early so we could fix up for a function. The carpark attendant was a highlight and couldn't have been nicer. Oh book your park the day before. It's a fair $50 and you can come and go.Highly recommend even just for the incredible artwork.If you're having a sexy weekend though, you might want to (or not want to!!) drape something over the VERY realistic print of Asher Keddie over the bed! Teia N, at Crystalbrook Vincent, responded to this review Hi WanderLust77,Thank you for staying with us at Crystalbrook Vincent and sharing your feedback with us. We are delighted to hear you enjoyed your stay in Brisbane and especially enjoyed our pool, staff and artwork. Thank you for your feedback regarding difficulty ordering in-room dining. We are sorry to hear this was your experience but are pleased to advise we have since moved away from the in-room tablets to enhance the ordering experience. We truly appreciate your feedback; it is feedback such as yours that allows us to learn and improve upon our guest experience. We do hope we have the chance to welcome you back soon! Kind regards, Teia Nair Front Office Manager Crystalbrook Vincent

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