Four Points By Sheraton Brisbane

Recent Reviews: 1584

• User:susieandfamily

  Trip type: Family

  Good location, great accommodations, greater breakfast, GREATEST team employees!!

  21 Mar 2026

  The accomodations we had for our four-night stay was every bit of fantastic! As great as our room was, as yummy as the breakfast was, the Four Points team far surpassed everything else. Every single team member we encountered, was delightful, helpful, knowledgeable, genuine! From the moment we were greeted by Lauren on the first day, Sharah, and her breakfast team, Andy the great cook, and even the new trainees, not only are they wonderful ambassadors to Four Points Sheraton Brisbane, but a most positive image of our first impression to Australia. Thank you so much for a great stay! It was such a joy to return after our Princess Cruise for one last night before catching our plane back to the states.Location: great (near the Queen Street Mall and the Brisbane Botanic GardensAtmosphere: A bustling city, with a variety of people types!Rooms: Pleasant and efficientValue: Great for us, amazing breakfast included!Cleanliness: Very, attention to detailNoise level: Despite construction throughout the surrounding area, the noise level was minimal.

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• User:TheMohawkSingapore

  Trip type: Business

  Construction work going on 24/7 and inconsistent service

  20 Feb 2026

  Construction work going on 24/7 and inconsistent service:Charles was fantastic but their website basically lies.There was no chair and ottoman in my room, see pic and copy, and when I complained where it was I was told there wasn't one of the hotel anywhere!So why is it on the hotel website for every room?That's misleading marketing.They also claimed that they warn guests about the non-stop construction going on on both sides of the hotel 24/7.But again as you can see on the website front page for this hotel there is nothing there so if it's there it's been deliberately buried.Had I known about the noise I would not have booked it.The breakfast is fantastic, I enjoyed the Asian miso soup, teryaki salmon, and chicken noodles and I liked the gym but if you like running you won't as there's no running machine.....but they do allow you to go next door for the Westin gym which does have that.It's pretty central but the biggest reason not to stay here is the 24/7 construction noise which they do not tell you about when you book. Four Points and Westin Brisbane, Owner at Four Points By Sheraton Brisbane, responded to this review Dear The MohawkSingapore,Thank you for taking the time to share your review. We appreciate your feedback about your mixed experience during your stay. It’s great to hear that Charles provided excellent service and that you enjoyed the breakfast offerings and gym access arrangements. We understand how the construction noise and the lack of advertised amenities in your room created frustration, and we recognise your concerns about communication around these issues. Your comments about the website and noise challenges highlight areas worthy of attention. Thank you for letting us know. Your insights matter and help identify aspects that can improve the experience for future guests.Kind regardsKelvin RammMulti-Property General Manager

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• User:991tahlias

  Trip type: Family

  Not the best stay

  17 Feb 2026

  Not the best stay. We were told in advance parking wasnt included so booked parking offsite ourself close by, we were then told at checkin it was included. We had booked interconnecting rooms, we were able to check into one room early, which we appreciated, but once the other room was ready they never actually opened the rooms up, we had to do ourselves. A frame from the window cavity fell down the morning of departure and almost took our toddler out. Staff were not apologetic, or helpful, they comped us a coffee. I asked multiple times to be sent invoice for stay and still never received it. Plenty of better options out there in Brisbane, at least the apartment was clean though and beds comfortable. Four Points and Westin Brisbane, Owner at Four Points By Sheraton Brisbane, responded to this review Dear 991tahlias,Thank you for sharing your feedback about your recent stay. I’m sorry to hear about the issues you encountered, including the mix-up with parking, the challenges with your interconnecting rooms, and the incident with the window frame. It’s understandable that these experiences would be concerning, and I regret that you felt staff responses were not helpful. I do appreciate you mentioning the cleanliness and comfort of the apartment as positive aspects of your stay. Your comments are valuable in helping ensure areas for improvement are recognised. Thank you for taking the time to provide such a detailed review.Kind regardsKelvin RammMulti-Property General Manager

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• User:Mint1239

  Trip type: Business

  Brisbane's adventure in Jan/2026

  05 Feb 2026

  I checked in very late, luckily the front desk provided a swift service. The room was clean, tidy and quiet. I was arranged a high floor room, spacious interir. Eventhough the was a mysterious door in my room, but it wasn't bother me that much. Since I had tried to open it so many times, the door was tightly locked. There were plenty of local restaurants, bistros, open shop,... around the area. It was a solid option

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• User:ric g

  Trip type: Solo travel

  Great solution in Brisbane

  01 Feb 2026

  very nice , modern, clean, comfortable room.everything worked...great shower. good wifi. good deskhotel did me a solid and let me check in at 7am after a very long flight.