Mantra Midtown

Recent Reviews: 1973

• User:john b

  Trip type: Business

  Midtown mantra

  02 Feb 2026

  Had a great stay this hotel is close to everything and is very clean and friendly. However as a accor platinum member i was a bit surprised that I had to ask for my room upgrade I did receive the the upgrade to a superior room

• User:Kate N

  Trip type: Family

  Very disappointing stay – not up to Accor standards

  07 Jan 2026

  We booked to stay at Mantra Midtown Brisbane during a stop over in December as we were travelling with our daughter and specifically wanted an apartment so she could have her own space that was central CBD. We also chose this property because we regularly stay at Accor hotels and have always had positive experiences — unfortunately, this stay fell well below expectations.The foyer was dark and uninviting, though I will say the reception staff on arrival were friendly and helpful, however, when we entered our allocated two-bedroom apartment we were genuinely taken aback by how unpleasant it was. The entire apartment had only three very small windows, resulting in little to no natural light or fresh air, the walls had visible marks and streaks running down them, the floor was sticky, and the TV cabinet was chipped and dirty, the tiny balcony was filthy, with cigarette ash and sticky drink residue still on the table. The lounge was a weathered black two-seater that didn’t even accommodate the three of us comfortably. Overall, the apartment felt dirty, uninviting, and nothing like what was advertised — especially for $275 per night excluding parking.We politely raised our concerns with reception, and the staff member, who was a fill-in staff member from another property, was clearly shocked by the condition described, she kindly changed our room and allowed us to inspect the replacement first, which we appreciated. The second apartment was much better at first glance — cleaner, with natural light, larger doors that opened to a large open balcony and a lounge that seated all three of us. However, there were still major issues: no natural light in the bathrooms, a very cramped ensuite that my husband and I could barely fit into together, and the main bedroom had a double bed, not the queen bed advertised, with a mattress that was extremely uncomfortable, resulting in very little sleep.The following day we decided to change hotels, after comparing options, we found a 1 bedroom suite at a luxury hotel with far superior service, amenities, and comfort for not much more than what we were paying here. I called reception at 1:52pm to discuss our options for checking out early, I wasn't expecting too much from the call but hoped there was a chance to recoup at least some of the charges or even have our parking covered, unfortunately, the staff member I spoke with was rude and dismissive, showed no interest in our feedback, and offered no attempt to assist. I was told, “You can leave whenever you want, but you’ll be charged the full night because it’s 2pm.” When I pointed out it wasn’t yet 2pm, she replied that it “would be after 2pm by the time you officially check out and return the keys.”Exhausted after several long travel days and very little sleep, we gave up and moved on, absorbing the cost of the second night. Had the receptionist shown even a small amount of care or willingness to work with us, this experience may not have left such a sour taste.Overall, this stay was extremely disappointing and well below the standard we expect from an Accor-branded property. Unfortunately, this experience has also left us feeling wary about booking with Accor again, which is something we never expected to say given our previous positive experiences. We would not return to, or recommend, Mantra Midtown Brisbane based on this stay. Midtown Reception, Guest Services / Front Office at Mantra Midtown Brisbane, responded to this review Dear Kate,Thank you for taking the time to tell us about your experience at the Mantra Midtown Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mantra Midtown Reception

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• User:Gerry_W_Reisenberger

  Trip type: Business

  Does the job, good location, competitive price

  29 Aug 2025

  Overall good experience, good sleep quality. This is a no nonsense stay but the apartment/room is spacious, the price is competitive and everything is clean and working. Only downside is/was the actual rooms do not resemble the pictures on the website/booking page at all - the website displays bright and white decorated rooms. The apartment I stayed in was a bit dark and gloomy, with dark green and brown decoration rather then white/red and black as on the pictures... With limited natural light coming in, it all feels a bit dark. Midtown Reception, Guest Services / Front Office at Mantra Midtown Brisbane, responded to this review Dear Gerry, Thank you for your review. I am glad to hear that you enjoyed your stay with us. Your feedback about the website photo's is appreciated and will be passed along so that we can improve on our service. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

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• User:Daniel A

  Trip type: Couples

  Mantra Midtown's Unbeatable Location!

  28 Jun 2025

  Concierge was professional, checking in and out was seamless. The building itself was clean, well-kept and it's evident that money is being spent. New carpets in the room and a few lovely little touches that felt very personal. No noisy neighbours, which by looks attracted the more business type individuals, professional guests. Bed was very comfy. At night the city skyline view from the apartment was great! The pool was clean, and the areas were tidy. We also saw staff doing their cleaning rounds at various locations. No space was crowded and were lucky to bump into another guest using the amenities. We were the only people using the pool, which was heated. Charlotte Streets' location itself is truly unmatched, on your doorstep there are restaurants, coffee shops, wine bars and convenient store. Should you venture further you are only 1 or 2 minute’s walk from Queen Street, but chances are you'll be distracted from all the other restaurants and shops on route. Botanical Gardens, Queens Wharf, South Bank and Story Bridge is an enjoyable walk away. Being central to everything is just brilliant. The city doesn't switch off and is a real pleasure to experience. Thank you to Mantra Midtown. Midtown Reception, Guest Services / Front Office at Mantra Midtown Brisbane, responded to this review Dear Daniel,Thank you for your review. I am so glad to hear that you enjoyed your stay with us. It is so encouraging to receive such a positive review. Your comments will be passed along to the whole team. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

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• User:Braston68

  Trip type: Solo travel

  Wonderful

  07 Jun 2025

  Perfectly clean, perfect layout, super comfy bed and excellent Pillows, excellent washer and dryer and dishwasher, lovely balcony, large wardrobe space, lots of storage space, perfect location so close to everything, very friendly and helpful staff, requested a late checkout which was granted. The shower pressure is not terrific but that is the only constructive comment to make. Fantastic stay 👏 Midtown Reception, Guest Services / Front Office at Mantra Midtown Brisbane, responded to this review Thank you for your review. I am glad to hear that you enjoyed your stay with us and our apartments suited your needs. We hope to see you again soon. Sincerely, Dana, Front Office Supervisor

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